How to Get a Lisi Refund

• Order Confirmation Email - Have the original order confirmation email ready, as it contains essential details about your purchase.
• Transaction ID - Locate the transaction ID referenced in your order email for easy tracking of your request.
• Account Information - Ensure you have access to your Lisi account associated with the purchase to verify details and expedite processing.
• Proof of Purchase - Gather any receipts or screenshots of the transaction made through Lisi if available.
• Reason for Refund - Clearly articulate the reason for the refund request, whether due to issues with service quality or billing errors.
• Service Usage Details - Provide any relevant usage metrics or data that may support your refund claim, such as subscription start and end dates.
• Customer Support Interaction - Document any previous communication with customer support related to the issue; keep timestamps and reference numbers if applicable.
• Refund Policy Reference - Review Lisi’s refund policy to ensure your request aligns with their guidelines and include any relevant sections for reference.

*Working days are Monday to Friday, and don't include public holidays.

At Lisi, we value our users and strive to provide a transparent and fair process regarding service usage and billing. As a platform that connects users with unique food experiences, we offer various services and subscription options. Understanding your rights and eligibility for refunds is important, especially when navigating your account management and billing inquiries.

Refund eligibility at Lisi can depend on several specific circumstances related to the type of service used. Below are situations that may qualify for a refund:

• Service Quality Issues: If the service provided did not meet the expected quality standards set forth during your subscription or order, you might be eligible for a refund.
• Technical Difficulties: Should you experience significant technical issues that hinder your ability to use the service as intended, this may warrant a discussion regarding a potential refund.
• Subscription Management: If you encounter any discrepancies related to the subscription tier you selected, such as being charged for a higher tier than intended, this might be subject to review for refund eligibility.
• Event Cancellations: In the event that a booked experience is canceled by the provider, users may be eligible for a refund based on the cancellation policies agreed upon at the time of booking.
• Payment Processing Issues: If there are any issues during the payment processing that affect your ability to access services you have paid for, this could be reviewed for a potential refund.

For any of the above situations, we encourage users to reach out to our support team for assistance in determining eligibility and resolving any inquiries regarding refunds. Your understanding and management of your account is our priority, and we are here to help.

Here are some realistic scenarios where users have successfully claimed refunds from Lisi, highlighting various circumstances around their services.

• Subscription Overlap: A user realized that they had accidentally signed up for two different meal plans at Lisi. After noticing the overlap upon receiving two separate confirmation emails, they contacted customer support. The team promptly assisted them in canceling one of the subscriptions and issued a refund for the overlapping plan without any issues.
• Unwanted Add-On Charge: A customer was exploring Lisi's additional features and inadvertently selected a premium add-on during checkout. Once they recognized this charge on their account, they reached out to Lisi for clarification. Customer support quickly addressed the situation and processed a refund for the unwanted add-on, ensuring a smooth experience for the user.
• Service Interruption: During a busy week, a user experienced a temporary service disruption with Lisi while trying to manage their meal deliveries. Understanding the inconvenience this caused, they contacted support with their concern. The Lisi team acknowledged the issue and offered a refund for that week's services as a gesture of goodwill, reflecting their commitment to customer satisfaction.
• Incorrect Pricing Display: A user noticed discrepancies in the pricing of a meal plan they intended to purchase. After bringing this to Lisi's attention, customer support confirmed the error and ensured the user received the correct plan at the advertised price, along with a refund for any discrepancies that occurred in the billing process.

Tracking your refund status with Lisi is a straightforward process. Here are the most efficient ways to stay informed about your refund:

• Check Your Email: Lisi sends regular updates via email regarding the status of your refund. Look for emails with the subject line "Your Refund Status" for timely notifications.
• Use the Lisi Mobile App: If you have the Lisi app installed, you can easily track your refund status by navigating to the Order History section. Here, you will see the current status of your refund request.
• Visit Your Account Dashboard: Log into your Lisi account and go to the Billing Section. This area provides detailed information on all transactions, including the status of any refunds being processed.
• Order History Insights: In the Order History section of your account, you can view the progress of pending refunds alongside their estimated completion dates.
• In-App Notifications: Keep an eye on in-app notifications, as Lisi provides important updates regarding your refund directly within the app, ensuring you don’t miss any updates.
• Customer Support: If you have further questions, you can reach out to Lisi's support team via the Help Center, where you can find additional resources to assist with your refund inquiries.