Many users only consider billing when an unexpected charge catches them off guard, often due to automatic renewals of subscriptions. This guide is here to help you understand the Listing Alerts refund process, including who is eligible for refunds and the steps to quickly request your money back. We aim to provide clarity and support to ensure you feel confident and informed about managing your subscriptions.
What You Should Prepare Before Applying For Refund
Account Information: Have your Listing Alerts account details ready, including your username or email associated with the account.
Transaction ID: Locate the specific transaction ID for the purchase or subscription you seek a refund for.
Subscription Details: Gather information about your subscription plan, including the start and end dates, and any relevant billing cycles.
Proof of Transaction: Collect any receipts or confirmation emails that verify your order or subscription to Listing Alerts.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund, adhering to Listing Alerts’ policies.
Previous Communications: If applicable, include any prior correspondence with customer support regarding the issue.
Payment Method Information: Be ready to provide details of the payment method used for the transaction, such as credit card information or PayPal details.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Listing Alerts
At Listing Alerts, we understand that users may have questions regarding their rights and eligibility for refunds related to our services. As a subscription-based service designed to keep users informed about real estate listings, our billing practices are structured around user subscriptions and account management. Users have specific circumstances under which they may qualify for a refund, and we encourage you to review these situations to determine your eligibility.
Subscription Cancellations: Users who cancel their subscription may inquire about the eligibility for a prorated refund for the unused portion of their subscription period.
Service Downtime: Extended periods of service interruption or downtime that significantly impact access to Listings may lead users to request a refund for that specific billing cycle.
Account Upgrades or Downgrades: Users who upgrade or downgrade their subscription plans may request a refund on the basis of differences in service levels, depending on the timing of the account change.
Service Errors: Situations where there are notable discrepancies in the information provided through Alerts, which affect the user's experience, may qualify for a refund upon review.
To determine your specific eligibility for a refund, we recommend reaching out through customer support where our team can assist with your unique account situation and clarify any inquiries you may have about our policies.
Step-by-Step Process to Request Your Listing Alerts Refund Like a Pro
If you purchased through myrealtyonegroup.com:
Visit the myrealtyonegroup.com homepage.
Scroll to the bottom of the page and click on the "Contact Us" link.
Select "Customer Support" to access the support form.
Fill out the form, ensuring you include:
Your account email address
Your membership details
Clearly state your request for a refund based on the recent renewal.
Emphasize that the subscription was not utilized during the billing period.
Submit the form and wait for a confirmation email regarding your request.
Follow up via email if you do not receive a response within 48 hours.
If you purchased through Apple:
Open the Settings app on your iPhone/iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Listing Alerts.
Scroll down and tap Report a Problem.
Choose the reason for the refund, such as "I didn’t use this subscription" or "It renewed without notice".
Submit the issue and keep an eye out for a confirmation email from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find and tap on Listing Alerts.
Tap Cancel Subscription (if required to request a refund).
After cancellation, go back to the main menu and select Account.
Choose Purchase History.
Find the Listing Alerts charge and tap on it.
Select Refund and provide a brief description stating that the service was not used.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll down and select Streaming Channels.
Navigate to My Channels and find Listing Alerts.
Press the * button on your remote and select Manage Subscription.
Select Cancel Subscription.
After cancellation, go to Account Management on the Roku website.
Login with your Roku account credentials.
Select Purchase History.
Find the charge for Listing Alerts and select Request a Refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a recent billing situation. [describe reason]
I would like to request a refund of [Amount] for this billing situation. If applicable, I have attached documentation for your reference.
Please confirm the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will receive an update shortly as your request is being reviewed.
Processing
Your refund is currently being processed by our team.
Refunds typically take 3-5 business days to reflect in your account.
Refunded
Your refund has been successfully processed and completed.
You should see the refunded amount reflected in your account shortly.
Partially Refunded
Only a portion of your refund request has been approved and processed.
Check your account for the refunded amount and contact support for details.
Canceled
Your refund request has been canceled and no refund will be issued.
If you believe this is an error, please contact our support team.
Completed
The refund process has been finalized, and your account has been credited.
You can review your account for the updated balance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Listing Alerts, users enjoy the convenience of real-time notifications for properties that meet their needs. However, there are occasions when users find it necessary to seek a refund due to specific circumstances. Here are a few scenarios illustrating how refunds were successfully claimed:
Subscription Upgrade Adjustment: A user upgraded their Listing Alerts subscription to access premium features but later realized they needed to downgrade due to budget constraints. Upon contacting customer service, they received a prorated refund for the unused days of the upgraded plan.
Account Management Inquiry: A customer accidentally selected the wrong region for their property alerts. After reaching out to support and clarifying the situation, they were able to receive a refund for the additional regional alerts they had paid for but did not intend to use.
Service Interruption Resolution: A subscriber experienced a temporary service interruption that led to missed property alerts during an important period. Upon reporting the issue, they were granted a partial refund for that month’s subscription as compensation for the inconvenience.
Change in Property Search Criteria: A user realized their property search criteria had changed significantly after a few weeks, making their current subscription less relevant. They contacted Listing Alerts to discuss their needs and were offered a refund for the remainder of their subscription when they opted to cancel and explore new options.
The Easiest Way to Get a Listing Alerts Refund
If you're frustrated trying to get a refund from Listing Alerts—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status with Listing Alerts is straightforward and efficient. Here’s how to ensure you stay updated on your refund progress:
Email Notifications: Listing Alerts communicates refund updates through email. Make sure to check your inbox for messages titled "Refund Update" or similar. These emails will provide details on the status of your refund.
Mobile App Notifications: If you use the Listing Alerts mobile app, enable notifications to receive timely updates. Look for push notifications regarding your refund, which will directly alert you without needing to log in.
Account Dashboard: Log into your Listing Alerts account and navigate to the Billing Section of your dashboard. Here, you can view a comprehensive summary of your refund status along with transaction history.
Order History: Under the Order History tab, select the specific transaction for which you requested a refund. This section provides a detailed breakdown, including the current status and any processing timelines.
Refund Progress Information: Listing Alerts offers a clear outline of the refund process. When checking your refund status, look for updates on whether your refund is being processed, approved, or if any actions are needed on your part.
Customer Support: If you have questions regarding your refund, you can reach out to Listing Alerts customer support through the help section in your account dashboard. They can provide personalized updates on your refund status.
FAQ
Refunds for Listing Alerts subscriptions typically require timely cancellation prior to the next billing cycle. If you forgot to cancel on time, your subscription will continue until the end of the billing period, and a refund may not be possible. We recommend reviewing the cancellation policy and contacting customer support for specific assistance regarding your account.
Refund processing times can vary depending on your bank or credit card provider, but typically, it takes between 5 to 10 business days for the refund to appear in your account. Please ensure to check with your financial institution for specific timelines, as they may have their own processing durations.
If you notice a charge but do not have an active subscription, please start by checking your account details on our website to confirm your subscription status. If you still have questions or believe there may be an error, reach out to our customer support team for assistance in resolving the issue.
If you are unable to receive a refund directly from Listing Alerts, consider reaching out to customer service again for further assistance. Additionally, you may want to explore escalating your inquiry within their support system to ensure your concerns are addressed appropriately. Reviewing your account details and refund policy on their website can also provide clarity on the options available to you.
If Listing Alerts refuses to issue a refund, consider reviewing their refund policy for further clarity on their procedures. You may also try reaching out to their support team again for additional assistance or clarification. Additionally, checking your account details to ensure there are no misunderstandings may help address your concerns.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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