How to Get a LiveLink AI Refund

• Account Information: Ensure you have your LiveLink AI account username and email address used during registration.
• Transaction ID: Locate the specific transaction ID associated with the purchase for which you are requesting a refund.
• Purchase Date: Note the date of purchase, as this may be required to verify eligibility for a refund.
• Subscription Plan Details: If applicable, have details about your subscription plan, including start date and renewal information.
• Reason for Refund: Clearly outline the reason for your refund request, as LiveLink AI may require this for processing.
• Proof of Payment: Prepare any receipts or confirmation emails received after your purchase that show proof of payment.
• Error Documentation: If the refund is due to a service error, collect screenshots or documentation that illustrate the issue encountered while using the service.
• Customer Support Interaction: If applicable, keep a record of any prior interactions with customer support regarding this issue, including ticket numbers and correspondence.
• Refund Policy Review: Familiarize yourself with LiveLink AI's refund policy to ensure your request aligns with the outlined terms.

*Working days are Monday to Friday, and don't include public holidays.

At LiveLink AI, our users have specific rights regarding their subscriptions and services, particularly related to refunds. Understanding your eligibility for a refund is important, especially in the context of the subscription-based model we operate within. We strive to provide clarity in various situations that may arise, so users can effectively manage their accounts and understand their options.

Users might find themselves in circumstances where a refund could apply, such as:

• Service Downtime: If you experience extended service interruptions that prevent the use of the LiveLink AI platform, this may qualify you for a refund, depending on the duration and impact on your usage.
• Account Mismanagement: Should there be a situation where your account settings or subscriptions are inadvertently altered and affect your ability to access the intended services, there might be grounds for a refund.
• Feature Availability: If a feature that was promised at the time of subscription is inaccessible within your billing period, you may be eligible for a refund related to that specific feature.
• Billing Period Adjustments: In some cases, if adjustments to your subscription billing occur and they impact your service access or usage, you could inquire about potential refund eligibility based on those adjustments.
• Trial Period Exclusions: Users who sign up during trial periods may have specific refund eligibility tied to their experiences during that time, particularly if they encounter issues that prevent them from fully utilizing the service.

For any refund discussions, it’s recommended to refer to your account status and service usage history to ensure you're aware of the factors that may affect your eligibility.

LiveLink AI provides advanced subscription-based services designed to optimize user engagement and analytics. Below are a few scenarios showcasing how users successfully navigated refund claims based on their individual circumstances.

• Subscription Downgrade: A user realized that their business needs had changed and decided to downgrade their subscription plan after the billing cycle began. After submitting a request through the LiveLink AI platform, the support team processed a prorated refund for the unused portion of the previous plan, ensuring a seamless transition to the new plan.
• Service Interruption: A customer experienced a temporary service outage due to maintenance that affected their access to key features. After reaching out to LiveLink AI's support, they were issued a refund for the days the service was unavailable, which the customer appreciated as it demonstrated attentiveness to user satisfaction.
• Account Cancellation Inquiry: After canceling their account, a user had questions regarding the subsequent billing statement. Upon contacting customer support for clarification, they were provided with a detailed explanation and offered a refund for the last payment made, which was applied promptly to close their account properly.
• Trial Period Feedback: A user who participated in a trial period found that the service wasn't a good fit for their needs. They reached out before the trial concluded to inquire about their options and received a refund for the trial fee, allowing them to exit without further commitment.

Tracking your refund status with LiveLink AI is straightforward and efficient. To ensure you stay updated on your refund, follow these specific tips based on how LiveLink AI communicates and manages refund information.

• Check Your Email Updates: LiveLink AI sends automated email notifications regarding the status of your refund. Look for an email titled 'Refund Status Update' in your inbox, which will provide details about approval, processing, and completion of the refund.
• Use the In-App Notifications: If you have the LiveLink AI mobile app installed, enable notifications. You will receive real-time updates on your refund status directly through the app, making it easy to track without needing to log into your account.
• Visit Your Account Dashboard: Log into your LiveLink AI account and navigate to the 'Order History' section. Here, you can select the relevant order to see detailed information about your refund status, including timestamps for when the refund was initiated and processed.
• Access the Billing Section: The 'Billing' section of your account will also display any ongoing refund processes. This area includes a summary of transactions, enabling you to view your refund alongside other financial activities.
• Progress Indicators: LiveLink AI provides clear progress indicators for refunds within the order history. You will see statuses such as 'Pending', 'Processed', or 'Completed', along with estimated timeframes for each stage of the refund.
• Utilize Merchant-Specific Tools: If you’re a merchant using LiveLink AI, the platform offers specific tools for tracking customer refunds. Use the 'Refund Management' dashboard to view all active refunds, their statuses, and history, giving you a complete overview of the refund activities.