How to Get a LIVSN Refund

• Order Number: Gather your order number, which can be found in your confirmation email or your account order history on LIVSN's website.
• Date of Purchase: Note the date when you purchased the item, as this helps in verifying your transaction.
• Payment Method: Have details about your payment method ready (credit card, PayPal, etc.) for refund processing.
• Reason for Refund: Clearly state the reason for your refund request; LIVSN may have specific guidelines on acceptable reasons.
• Photographic Evidence: If applicable, take clear photos of the item showing any defects or issues to support your refund claim.
• Communication Records: Keep any emails or messages exchanged with customer service regarding your purchase or refund inquiries.
• Return Authorization: If required, obtain a return authorization number from LIVSN before sending items back.
• Items in Original Condition: Ensure the item is in its original packaging and includes all tags and accessories, as LIVSN requires items to be unused and in resalable condition.
• Shipping Tracking Information: If returning an item, retain the tracking number for your shipment to confirm it was sent back to LIVSN.

*Working days are Monday to Friday, and don't include public holidays.

At LIVSN, we strive to ensure that our customers are satisfied with their purchases. Understanding your eligibility for refunds is important, particularly in relation to our products and services. LIVSN specializes in sustainably designed clothing and accessories, and we recognize that sometimes products may not meet your expectations. Below are the specific scenarios in which customers might be eligible for a refund:

• Product Defects: If you receive a product that is defective or malfunctioning, you may qualify for a refund provided you contact customer service within a specified timeframe after receiving the item.
• Wrong Item Received: If you accidentally receive a different item than what you ordered, you could be eligible for a refund or an exchange.
• Size Issues: If a product does not fit as expected, and you request a return based on our sizing guidelines, you may have the option to return it for a refund, depending on adherence to the return policy.
• Quality Concerns: In cases where the product does not match the quality promised or described on our site, users might be eligible for a return or refund.
• Returns Within Policy Period: Generally, returning items within the period specified in our return policy could qualify you for a refund if the conditions are met.

At LIVSN, we strive to create a seamless experience for our customers. Here are a few realistic scenarios where users successfully claimed refunds, showcasing how thoughtful account management can resolve common issues.

• Order Cancellation Before Shipment: A customer realized they ordered the wrong size jacket shortly after placing the order. They reached out to LIVSN's customer support, and because the order had not yet shipped, the team successfully processed a refund to their original payment method.
• Return of Unused Merchandise: A user received their hiking pants but found that they did not match their expectations for fit and style. After reviewing the return policy, they initiated a return for the unused item and received a full refund promptly once it was returned to LIVSN's warehouse.
• Subscription Adjustment: A customer decided they no longer needed the active subscription for LIVSN’s design resources as they were no longer working on related projects. They contacted support to cancel their subscription and were provided a pro-rated refund for the remaining period of the subscription, ensuring they only paid for what they used.
• Gift Card Issue: A user received a gift card but faced difficulties during checkout when trying to apply it. They reached out for assistance and, upon confirming the issue was due to a system error, LIVSN issued a refund to ensure they could proceed with the purchase without any delay.

Tracking your refund status with LIVSN is a straightforward process. To ensure you stay informed every step of the way, follow these tailored tips for checking your refund progress effectively:

• Email Notifications: LIVSN sends email updates regarding your refund status. Look for emails with the subject line "Refund Update" to keep track of any changes.
• Account Dashboard: Log in to your LIVSN account and navigate to your Order History section. Here, you can view the details of your recent purchases and any associated refund requests.
• In-App Notifications: If you have the LIVSN mobile app, check for in-app notifications that may alert you about the progress of your refund.
• Billing Section: Visit the Billing section within your account settings. This area provides a comprehensive overview of your transaction history, including any refunds processed.
• Order Status Tracking: Each order will have a designated status. Look for terms such as "Refund Initiated" or "Refund Completed" for clarity on your refund's current stage.
• Customer Support: If you require further assistance, reach out to LIVSN's customer support team directly through the contact options available on their website for personalized updates on your refund status.