Navigating billing can often feel like an afterthought until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to clarify how LMV Counseling's refund process operates, ensuring you understand who is eligible for refunds and the steps to request your money back efficiently. With this helpful information, you can approach the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Have your LMV Counseling account username or email address ready to identify your account.
Session Details: Gather specific details of the session(s) you are requesting a refund for, including the date, time, and type of session (individual, family, etc.).
Transaction ID: Locate the transaction ID associated with your payment for easy reference during the refund process.
Payment Method: Be prepared to provide details about your payment method (credit card, PayPal, etc.) used for the session.
Proof of Payment: Keep a copy of the receipt or bank statement showing the transaction related to your session for proof.
Cancellation Policy: Familiarize yourself with LMV Counseling’s cancellation and refund policy to ensure your request aligns with their guidelines.
Reason for Refund: Write a concise explanation for the refund request, as LMV Counseling will typically require this information.
Feedback or Testimonials: If applicable, consider providing feedback or comments on your experience, as this may assist in determining the refund outcome.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 Business Days
Venmo
3-5 Business Days
PayPal
2-4 Business Days
Insurance Billing
Varies, typically 4-6 weeks
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LMV Counseling
At LMV Counseling, clients seeking counseling services are encouraged to understand their eligibility for refunds regarding their sessions. While LMV Counseling provides valuable mental health services, there are specific circumstances under which clients may qualify for a refund. This section outlines relevant scenarios pertaining to service engagement.
Session Cancellations: If a client cancels their appointment within the required notice period specified in LMV Counseling's policy, they may qualify for a refund or credit for future sessions.
Mental Health Support Packages: Clients who purchase package deals may have options for partial refunds if they withdraw from the program after utilizing fewer sessions than included in the package.
Service Quality Concerns: Clients who feel that the service provided did not meet their expectations may inquire about a refund within a specific timeframe for an initial session.
Billing Errors: If there are discrepancies noted in the billing for services rendered—such as being charged for a session not attended or scheduled—clients may qualify for correction or reimbursement.
It is highly recommended that clients review LMV Counseling's specific policies regarding refunds and consult with their billing department for personalized assistance tailored to their situation.
Step-by-Step Process to Request Your LMV Counseling Refund Like a Pro
Scroll to the bottom of the homepage and click on the 'Contact' link to access customer support.
Fill out the contact form, ensuring to include:
Your full name and email address.
The specific membership or subscription you wish to refund.
State that you are requesting a refund due to the subscription renewing without notice.
If applicable, mention that you have not utilized the service or account during the billing period.
Submit the form and note any confirmation number or response timeframe provided.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your LMV Counseling subscription.
Select Cancel Subscription (even if you are requesting a refund, this step is often required).
On the cancellation screen, search for the option labeled Report a Problem.
Follow the prompts to explain your refund request, emphasizing that the subscription renewed without notice and you were unable to use the service.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find the LMV Counseling subscription you wish to refund.
Tap on the subscription and select Manage Subscription.
Tap on Refund or Request a Refund (if available).
Provide information for your refund request, citing that the subscription renewed without notice and that you have not utilized it.
If you purchased through Roku:
Turn on your Roku device and navigate to the main screen.
Select the Streaming Channels option on the left side.
Scroll to My Channels and select LMV Counseling.
Press the Star (*) button on your remote to open the options menu.
Select Manage Subscription.
Choose the Cancel Subscription option (if required for your refund request).
Follow the prompts to submit a refund request via the Roku website, stating that the subscription renewed without notice and stressing that the account was unused.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My name is [Your Name], and I am writing to address a billing situation concerning my account. [describe reason]
I would like to request a refund for the amount of [Amount]. I have attached relevant documentation to support my request.
Please confirm the receipt of this request and let me know the status within the next 3-5 business days.
Thank you for your attention to this matter. If you need any further information, feel free to contact me at [Your Phone Number].
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet reviewed.
This status means your request is under consideration. Please allow up to 3 business days for us to process it.
Processing
Your refund is currently being processed by our team.
We're actively working on issuing your refund. You can expect it to be completed within 5-7 business days.
Refunded
Your refund has been successfully issued.
The funds have been returned to your original payment method. Please check your account within 1-3 business days.
Partially Refunded
A portion of your total amount has been refunded.
You'll receive a refund for a specified amount; your remaining balance is still applicable for future sessions.
Completed
The refund process is complete, and no further action is needed.
Your case is closed, and you have received all refunds due.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At LMV Counseling, users occasionally find themselves needing to navigate refund processes due to various life situations. Here are some realistic scenarios where users successfully claimed refunds while engaging with LMV Counseling’s services.
Session Rescheduling Conflict: A client scheduled a series of therapy sessions but faced an unexpected medical issue that required a reschedule of their appointments. After contacting LMV Counseling to explain the situation, they were granted a refund for the missed sessions, allowing them to focus on their recovery without financial stress.
Subscription Plan Adjustment: A user initially subscribed to a premium counseling package but later realized they needed a more basic plan to suit their current needs. By reaching out to LMV Counseling’s customer service, they successfully adjusted their subscription, receiving a refund for the difference in price for the next billing cycle.
Multiple Account Merging: A client mistakenly created two separate accounts while registering for counseling services. Upon contacting support for assistance, they had their accounts merged, and the fees associated with the duplicate account were refunded, simplifying their access to services.
Donation for a Counseling Workshop: A participant signed up for a specialized workshop but found themselves unable to attend due to a scheduling conflict. By reaching out to LMV Counseling before the event, they were able to request a refund for the workshop fee, ensuring they were not financially penalized for an unavoidable situation.
The Easiest Way to Get a LMV Counseling Refund
If you're frustrated trying to get a refund from LMV Counseling—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at LMV Counseling is straightforward and can be done efficiently through various communication channels and tools we provide. Here are some tips to help you stay updated on your refund progress:
Check Your Email: LMV Counseling sends email updates regarding your refund status. Look for emails from our support team, which will include your refund confirmation and estimated processing time.
Utilize the Mobile App: If you're using our mobile app, navigate to the 'Billing' section. Here, you’ll find real-time updates on your refund status and any actions you may need to take.
Access Your Account Dashboard: Log in to your account on lmvcounseling.com and visit the 'Order History' section. This area provides detailed information about all transactions, including any pending or processed refunds.
Review the Billing Section: Within your account settings, the 'Billing' section offers insights into your current financial interactions, including detailed status updates on your refund requests.
Contact Support Directly: If you need further assistance, reach out to our customer support team through the 'Help' feature in your account. They can provide personalized updates on your refund and address any questions you may have.
FAQ
Refunds for appointments at LMV Counseling are generally not provided for missed sessions or late cancellations. We recommend reviewing our cancellation policy for specific guidelines, and contacting our support team if you have any unique circumstances you'd like us to consider.
Refund processing times can vary depending on your financial institution, but typically, you can expect to see the refund reflected in your account within 5 to 10 business days. Please keep in mind that processing times may differ based on your bank's policies.
If you see a charge but don't have an active subscription, please check your email for any notifications regarding your account status or recent transactions. If you still have questions, reach out to our support team through the contact form on our website for assistance in resolving the issue.
If you are unable to receive a refund directly from LMV Counseling, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure that your concerns are addressed. Additionally, reviewing your account details could provide further clarity on available options.
If LMV Counseling declines to issue a refund, you may want to review their refund policy for further clarification on eligibility. Additionally, consider reaching out to their support team for a detailed explanation or any potential alternatives. Checking your account details and transaction history might also provide more insight into the situation.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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