At Local Hoops, we understand that billing matters can often be an afterthought until an unexpected charge catches your attention. To help you navigate this process, our comprehensive refund guide outlines how Local Hoops refunds operate, who qualifies for them, and the straightforward steps to request your money back promptly. We aim to ensure you have all the information you need for a seamless experience, so you can focus more on enjoying the game.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Ensure you have the original order confirmation email from Local Hoops for reference.
Transaction ID: Locate the unique transaction ID associated with your purchase, which is typically found in your order confirmation.
Account Login Details: Have your Local Hoops account login details ready to access your order history.
Proof of Purchase: Gather any receipts or screenshots that demonstrate the purchase date and amount paid.
Reason for Refund: Be prepared to specify the reason for your refund request, whether it’s due to product issues, service cancellation, or unauthorized charges.
Photos or Documentation: If the refund is due to issues with products or services, take photos or gather relevant documentation as evidence.
Refund Policy Review: Familiarize yourself with Local Hoops' refund policy to ensure your request aligns with their guidelines.
Preferred Refund Method: Decide on your preferred method for refund, such as store credit or a direct refund to your payment method.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Local Hoops
At Local Hoops, we are dedicated to providing an enjoyable and satisfying experience for all our users. Understanding your rights when it comes to your membership and any fees is important, particularly regarding refund eligibility. Below are some circumstances that may qualify you for a refund:
Subscription Cancellation: If you decide to cancel your subscription before the next billing cycle, you may be eligible for a prorated refund of any unused portion of your subscription fee.
Service Disruption: In the event of a significant service disruption or cancellation of a scheduled event that affects your membership experience, you might qualify for a refund based on the length of the disruption.
User Account Issues: If you encounter difficulties accessing your account that cannot be resolved promptly by our support team, you may be eligible for a refund for the period during which access was unavailable.
Membership Start Date Adjustment: If there are discrepancies concerning your membership start date that affect your billing, this situation could warrant a review for potential eligibility for a refund.
Please note that each of these situations is assessed on a case-by-case basis, and specific details may be required to determine eligibility. We encourage you to reach out to our support team for personalized assistance regarding your refund inquiries.
Step-by-Step Process to Request Your Local Hoops Refund Like a Pro
If you purchased through Local Hoops.com:
Visit the Local Hoops website and log into your account.
Navigate to the 'Account Settings' section, located in the top right corner of the homepage.
Select 'Billing' from the menu on the left.
Find the subscription or membership that you wish to request a refund for and click on 'View Details.'
Look for the 'Request Refund' button at the bottom of the page and click it.
In the message box provided, mention that you were not aware of the renewal date and that the service went unused during the billing cycle.
Submit your refund request and note the confirmation number for your records.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the list.
Locate your Local Hoops subscription and tap on it.
Tap on Cancel Subscription. This step is necessary to proceed with your refund request.
Visit the Report a Problem website at reportaproblem.apple.com.
Sign in with your Apple ID and look for the Local Hoops transaction in your purchase history.
Click Report next to the desired purchase and choose the 'I didn’t authorize this purchase' option. Emphasize that the service was not utilized.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions from the menu.
Tap Subscriptions and find the Local Hoops subscription.
Tap Manage and then select Cancel Subscription.
After canceling, go to the Google Refund Request page at play.google.com/refund.
Find the subscription and click on Request a refund.
Choose the option that best describes your reason. Mention that the subscription was renewed and you were unaware of the charge.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Click on Subscriptions to see your active subscriptions.
Find the Local Hoops subscription and click on Cancel Subscription.
After cancelling, send a message through the Roku support page or contact their support team.
In your message, mention that you would like a refund. State that the subscription renewed automatically without your knowledge.
Provide any relevant details to enhance your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Local Hoops for Refund
Script
Copy
Subject: Refund Request – Local Hoops Account [Your Email]
Dear Local Hoops Support Team,
I hope this message finds you well.
I am writing to request a refund due to [describe reason].
The amount I would like to request is [Amount].
If applicable, I have attached relevant documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted & is awaiting approval.
Please allow up to 3 business days for your request to be reviewed.
Processing
Your refund request is currently being processed by our team.
Refund processing typically takes 5-7 business days. Check back soon!
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds return within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your refund request has been approved & processed.
You will receive confirmation of the amount refunded; check your account statement.
Completed
The refund process is complete & no further action is required.
Thank you for your patience! Enjoy your future purchases.
Canceled
Your refund request was canceled, either by you or by our system.
If you believe this is an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Local Hoops is dedicated to providing a seamless service to its users, but sometimes unforeseen circumstances can lead to refund requests. Here are some real scenarios where users successfully claimed refunds:
Subscription Suspension Due to Injury: A user subscribed to the premium basketball training program but suffered an injury that prevented them from participating. Upon notifying Local Hoops about their situation, the user was able to suspend their membership and receive a prorated refund for the unused portion of their subscription.
Accidental Upgrade Verification: A member accidentally upgraded their account to a higher tier during a busy period. After recognizing the mistake, they contacted Local Hoops support for clarification. The team verified the account status and promptly adjusted the subscription back to the original plan, issuing a refund for the difference in fees.
Event Cancellation Refund: A user registered for a community basketball event that was unfortunately canceled due to inclement weather. Local Hoops proactively communicated with all registered participants and offered full refunds, ensuring that the user received their funds back swiftly and without hassle.
Billing Inquiry Resolution: A member noticed a charge for an old membership tier after they've downgraded. After reaching out to customer support for clarification, Local Hoops confirmed the billing inquiry and issued a refund for the duplicate charge, ensuring that the user's account reflected the correct status.
The Easiest Way to Get a Local Hoops Refund
If you're frustrated trying to get a refund from Local Hoops—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Local Hoops is a straightforward process, designed to keep you updated at every step. Here’s how you can efficiently monitor the progress of your refund:
Email Notifications: Keep an eye on your email inbox for updates from Local Hoops. You'll receive confirmation emails when your refund is initiated, along with any status changes. Make sure to check your spam folder just in case.
In-App Notifications: If you use the Local Hoops mobile app, you’ll receive in-app notifications regarding your refund status. Make sure you have notifications enabled for real-time updates.
Account Dashboard: Log into your Local Hoops account and navigate to the Order History section. Here, you can view detailed information about your recent orders, including the current status of any refunds.
Billing Section: Within the settings of your account, visit the Billing section to see all transactions. This section provides insights on pending refunds and their expected processing times.
Refund Progress Information: Local Hoops provides updates on the refund process, including if it’s being processed, approved, or any potential issues that might have arisen. This can also be found in both email updates and your order history.
Customer Support Chat: For immediate assistance, use the chat feature on the Local Hoops website to connect with customer support. They can provide personalized updates about your refund status.
FAQ
Refund requests for missed cancellations are generally assessed on a case-by-case basis. While we encourage users to manage their bookings proactively, we understand that situations can arise. Please reach out to our customer support team for assistance, and we will do our best to accommodate your situation.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once the refund is initiated, you will receive a confirmation email, and the funds will appear in your account shortly thereafter. If you don't see the refund after this period, it's a good idea to check with your bank for updates.
If you see a charge but do not have an active subscription, please verify your payment method and check for any other potential subscriptions linked to your account. If you still believe the charge is in error, contact our customer support team through the help section on our website for further assistance and to resolve the issue.
If you are unable to obtain a refund directly from Local Hoops, consider reaching out to their customer service team again for further assistance. Additionally, you may want to explore escalating your request within their support system to ensure it receives appropriate attention. Reviewing your account details for any relevant information may also help facilitate the process.
If Local Hoops refuses to issue a refund, consider reviewing the refund policy on their website to ensure you're aware of all conditions. You may also reach out to their support team again for further clarification or assistance. Additionally, check your account details for any relevant information that might help in addressing your concerns.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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