Billing can often be an overlooked aspect of our online services, only coming to mind when an unexpected charge appears. If you find yourself needing assistance with refunds from Local Presence Online, this guide is here to help. We’ll walk you through how their refund process works, who is eligible, and the steps to quickly request your money back. Our goal is to ensure you have all the information you need for a smooth and efficient resolution.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Local Presence Online account details, including the username and the email address associated with the account.
Transaction ID: Locate the transaction ID for the service or subscription you are requesting a refund for. This is essential for tracking your order.
Service/Product Details: Prepare a clear description of the service or product you purchased, including the date of purchase and the specific package or plan you chose.
Refund Reason: Clearly outline the reason for your refund request. Local Presence Online typically requires specific explanations to process the refund.
Documentation: Gather any relevant documentation, such as receipts or invoices, that were provided at the time of purchase.
Correspondence Records: If you have had prior communication regarding your issue, compile any emails or chat logs with customer service for reference.
Payment Method: Note the payment method used (credit card, PayPal, etc.) and any relevant transaction details associated with it.
Service Access: If applicable, confirm that you have not accessed or used the service excessively, as this might affect the eligibility for a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Local Presence Online
At Local Presence Online, users have specific rights regarding their service and billing. Understanding these rights can help users navigate their subscription status and determine eligibility for a refund. Local Presence Online offers digital marketing services focusing on establishing and enhancing local online visibility for businesses. Given the nature of these services, here are the scenarios in which users might find themselves eligible for a refund:
Service Change Requests: Users who have requested changes to their service profile may qualify for a refund if the changes were not implemented within the agreed timeframe.
Service Quality Concerns: If users experience situations where the delivered service does not meet the outlined expectations or agreed standards, they may discuss eligibility for a refund.
Contractual Cancellation: Users who have canceled their services in alignment with the terms of their contract and believe they are still being billed may have grounds to inquire about refund eligibility.
Billing Discrepancies: Instances where users identify discrepancies in service fees or billing rates compared to what was originally agreed upon may lead to discussions around refunds.
Trial Periods: If a user signed up for a trial period and canceled before the conversion into a paid subscription, they might explore their options regarding refunds for any transitional fees incurred.
It is essential for users to contact Local Presence Online directly for clarification regarding their specific situation, as each case may differ based on individual account management and service agreements.
Step-by-Step Process to Request Your Local Presence Online Refund Like a Pro
If you purchased through LocalPresenceOnline.com:
Go to the Local Presence Online website.
Log in to your account using your credentials.
Navigate to the Billing section of your account dashboard.
Locate the Recent Transactions or Subscriptions section.
Identify the specific transaction you wish to request a refund for.
Click on the Transaction Details to view more information.
Select Request Refund if available, or look for a support option.
If using support, fill out the contact form and include the following:
Mention that the subscription renewed without adequate notice.
Emphasize that the account was previously unused during the billing period.
Submit the request and wait for a confirmation email regarding the status of your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Local Presence Online subscription from the list.
Tap on Cancel Subscription if you wish to stop future charges.
Scroll down and select Report a Problem.
Choose the subscription in question and state:
The renewal occurred without adequate notification.
The account showed No usage during this billing cycle.
Submit the report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon in the upper left corner.
Select Subscriptions.
Find and select your Local Presence Online subscription.
Tap Manage, then click on Cancel Subscription.
Go back to the subscription details and select Request a Refund.
In your refund message:
State that the subscription auto-renewed without prior notice.
Highlight that the subscription has seen No activity during the last period.
Submit your refund request and check your email for any updates.
If you purchased through Roku:
Navigate to the Roku device and go to the Home screen.
Select Streaming Channels and find Local Presence Online.
Press the * button on your remote for options.
Select Manage Subscription.
Choose Cancel Subscription.
Then, visit the Roku Billing History on your computer or device.
Locate the corresponding transaction and follow the prompts for Requesting a Refund.
In your message, include:
The renewal happened without a reminder.
The service reflected No engagement during this billing cycle.
Send your request and monitor for further communication from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Local Presence Online for Refund
Script
Copy
Subject: Refund Request – Local Presence Online Account [Your Email]
Dear Local Presence Online Team,
I hope this message finds you well. I am writing to address a billing situation regarding my account.
[describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached any relevant documentation for your reference.
Could you please confirm the receipt of this request and provide an update within 3-5 business days? You can reach me at [Your Phone Number] if you need further information.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
Your refund is in the queue for analysis. Please allow up to 5 business days for processing.
Processing
The refund is currently being processed by our team.
Your request is being handled. Expect updates within the next 3 business days.
Refunded
The refund has been successfully issued to your original payment method.
The funds should appear in your account within 5-10 business days.
Partially Refunded
A part of your payment has been refunded, while the rest remains applied to your account.
Check your account for any adjustments, and contact support if you have questions.
Completed
Your refund process has been finalized, and no further action is needed.
Your refund is complete! Thank you for your patience.
Canceled
The refund request has been canceled at your request or due to inactivity.
If you still need assistance, please reach out to our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Local Presence Online, users often engage in various aspects of managing their digital marketing subscriptions, which can sometimes lead to refund requests based on unique circumstances. Here are a few scenarios showcasing successful refund claims:
Subscription Plan Change: A user realized that the marketing strategy for their small business had shifted, requiring a different service package. After requesting to switch to a lower-tier plan, they received a prorated refund for the unused portion of their previous subscription, effectively adapting their services to their current needs.
Service Interruption: During a scheduled maintenance period, a small business owner faced unexpected downtime with their online presence. Upon contacting Local Presence Online, they were granted a refund for the week of disrupted service, acknowledging that maintaining their online visibility was crucial.
Forgotten Account Renewal: An entrepreneur forgot to disable the auto-renewal feature on their account after deciding to pause their marketing efforts. Once they reached out for clarification and assistance, Local Presence Online processed a refund for the recent charge, allowing the user to focus on their temporary business strategy without penalty.
Account Downgrade Request: A customer decided to downgrade their account to better align with their budgeting needs. They initiated the request shortly after renewal and, upon confirming their status change, received a timely refund for the extra amount charged for the higher-tier service.
The Easiest Way to Get a Local Presence Online Refund
If you're frustrated trying to get a refund from Local Presence Online—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Local Presence Online is vital for ensuring your financial transactions are processed smoothly. Here are some specific tips to help you keep tabs on your refunds:
Email Notifications: Local Presence Online sends regular email updates regarding your refund status. Keep an eye on your inbox for emails labeled "Refund Update" or "Refund Processed" where you’ll find key information about the progress of your refund.
In-App Notifications: If you are using the Local Presence Online mobile app, make sure to enable push notifications. You will receive timely updates regarding any changes to your refund status directly through the app, ensuring you stay informed even when you’re on the go.
Account Dashboard: Log into your Local Presence Online account and navigate to the Billing Section. Here, you will find a comprehensive overview of all your transactions, including the current status of your refunds. Look for the "Refunds" tab in the billing section for detailed insights.
Order History: Access the Order History tab in your account settings to view the details of all your purchases and related refunds. This section allows you to track pending refunds and indicates whether they are in process or completed.
Refund Progress Information: Local Presence Online provides clear information about the stages of your refund process. In your account dashboard, each refund entry features a progress bar or status updates, indicating if it’s under review, processed, or completed.
Customer Support: If you have any uncertainties or require assistance, reach out to Local Presence Online’s dedicated customer support team via the Help Center in your account. They can provide you with specific information regarding your refund status and any necessary follow-ups.
FAQ
We understand that situations can arise where cancellations are overlooked. Unfortunately, our policy does not allow for refunds if the cancellation deadline has passed. We recommend setting reminders for future cancellations to help manage your account effectively.
Refunds typically take 5 to 10 business days to process, depending on the financial institution involved. Once your refund is initiated, you should receive a confirmation email with further details. Keep in mind that the exact timing may vary based on your bank's policies.
If you notice a charge but do not have an active subscription, please start by checking your account for any previous subscriptions. If you still need assistance, contact our support team directly through the contact form on our website, and they will help clarify the situation and guide you on the next steps.
If you're unable to obtain a refund directly from Local Presence Online, consider reaching out to their customer service team for further assistance. Additionally, you may explore escalating your concern within their support system for more comprehensive guidance. Reviewing your account details could also provide insights into your options.
If Local Presence Online declines to issue a refund, review their refund policy for any specific conditions you may have overlooked. Consider reaching out to their customer support team again for clarification or to explore other resolutions. Additionally, ensure your account details are accurate to help facilitate any potential adjustments.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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