Unexpected charges can be unsettling, especially when they involve subscriptions you might not remember renewing. Understanding how refunds work with Loopin can ease that stress and help you reclaim your funds swiftly. This guide will provide you with clear information on who is eligible for a refund and the simple steps to request your money back. Let's navigate the refund process together, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order ID for the purchase made through Loopin.
Account Email: Ensure you have access to the email address associated with your Loopin account, as it may be required for verification.
Transaction Receipt: Gather the digital receipt you received upon purchase, which includes details like the transaction date and amount.
Proof of Issue: Document any issues experienced with the product or service, including screenshots or photos, if relevant.
Refund Policy Agreement: Review Loopin’s specific refund policy to determine eligibility and ensure compliance with their terms.
Payment Method Information: Have details of the payment method used for the transaction, such as the last four digits of a credit card or PayPal account.
Date of Purchase: Note the date when the transaction occurred to assist in the refund process.
Communication Records: If you’ve previously contacted customer service, keep a record of any correspondence, including ticket numbers.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
Direct Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Loopin
At Loopin, we are committed to ensuring a positive experience for our users. Our refund policy is designed to help users understand their eligibility for refunds based on specific circumstances that may arise during the usage of our services. It is important to note that refunds are considered based on user account management inquiries and subscription status.
The following scenarios may qualify for a refund from Loopin:
Service Downtime: If a user experiences prolonged service interruptions that are not related to scheduled maintenance, they may be eligible for a refund for that period.
Subscription Upgrades: Users who upgrade their subscription but do not receive the enhanced features as promised during the upgrade process may be considered for a refund of the difference in fees.
Free Trial Conversions: Individuals who opted for a free trial and opted not to continue after the trial period may inquire about the first charge in the event they believed the trial had not been correctly applied.
Billing Errors: If a user believes they have been billed for a service that they did not actively subscribe to or use, they may investigate this circumstance to confirm eligibility for a refund.
Account Closure: Users who decide to close their account within the billing cycle may have the ability to request a refund for the unused portion of their subscription, depending on the timing of their account cancellation.
Users are encouraged to review their account information and reach out to our support team for personalized assistance in determining eligibility for refunds based on individual situations.
Step-by-Step Process to Request Your Loopin Refund Like a Pro
If you purchased through Loopin.com:
Visit letsloopin.com and log in to your account.
Navigate to the Account Settings section.
Locate the Billing History tab and click on it.
Find the most recent transaction related to your membership or subscription.
Click on Request Refund next to the transaction.
In the message box, mention that the subscription renewed without notice to strengthen your request.
Submit the refund request and note any confirmation message you receive.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find and tap on your Loopin subscription.
Scroll down and select Report a Problem.
Choose Purchase was not as expected or similar options.
In the description field, emphasize that the account was unused to enhance your refund request.
Submit your report.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions from the list.
Locate your Loopin subscription and tap on it.
Scroll to the bottom and select Report a Problem.
Choose the option stating that the subscription renewed unexpectedly.
Describe in the text box that you haven't used the account to bolster your request.
Submit your request for a refund.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to your Account settings.
Select Manage Your Subscriptions.
Find your Loopin subscription in the list.
Select Cancel Subscription first if necessary.
Then navigate back to the subscription details and look for Request Refund.
In your reasoning, note that the renewal occurred without advance notification.
Complete the process and wait for confirmation of your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund regarding my Loopin account. The details of the billing situation are as follows: [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the relevant documentation for your review.
Please confirm the receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
You will be notified once your refund is being processed, usually within 1-2 business days.
Processing
Your refund is currently being processed by our team.
This can take up to 3-5 business days before completion.
Refunded
The refund has been successfully completed.
You should see the funds returned to your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your total refund has been processed.
You will receive the refunded amount soon, with details sent to your email.
Completed
The refund process is finished and funds have been released.
This means you have received your funds and the case is closed.
Canceled
Your refund request has been canceled.
No funds will be returned, but you can initiate a new request if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Loopin, users often navigate various subscription options for their digital services. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Tier Change: A user mistakenly upgraded their subscription to a higher tier but realized they only needed the basic features. After contacting Loopin’s support team and explaining their situation, they received a prompt refund for the difference in charges.
Service Interruption: After experiencing an unexpected service interruption during an important project, a user reached out to Loopin stating their concerns. Loopin acknowledged the inconvenience and offered a credit for the downtime, leading to a successful resolution in the user’s favor.
Accidental Renewal: A user thought they had opted out of automatic renewal but noticed a charge after their previous subscription period ended. Upon reviewing their account with Loopin’s helpdesk, they were able to clarify their subscription status and received a refund for the accidental renewal.
Billing Clarification: A user was confused about a recent charge that seemed higher than expected. They contacted Loopin support for clarification, where they learned about an additional feature they had added. After deciding to revert to their previous plan, they successfully received a refund for the extra charge.
The Easiest Way to Get a Loopin Refund
If you're frustrated trying to get a refund from Loopin—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Loopin is streamlined and user-friendly, ensuring you're updated every step of the way. Here are the most efficient ways to monitor your refunds:
Email Notifications: Keep an eye on your inbox for email updates directly from Loopin. These emails will contain important information about your refund status, including approval confirmations and estimated processing times.
In-App Notifications: Make sure to enable notifications in the Loopin app. You will receive real-time alerts regarding the status of your refunds, ensuring you won't miss any critical updates.
Account Dashboard: Log into your Loopin account and navigate to the Billing Section of your dashboard. Here, you can find a comprehensive overview of all your transactions, including the status of any pending refunds.
Order History: Check your Order History section to view detailed insights on each order, including a dedicated refund status indicator that shows if your refund is in process, completed, or requires additional information.
Customer Support: If you have specific questions about your refund, reach out to Loopin’s customer support directly through the app or website. They can provide real-time updates not available in your account dashboard.
Refund Processing Timeline: Loopin typically provides estimated timelines for refunds within the account dashboard. Look for any noted processing times associated with your refund request to understand when you can expect the funds to be returned.
Refund Tracking Tools: Utilize Loopin’s dedicated refund tracking tools available in your account. These tools offer visuals and progress indicators to illustrate where your refund is in the approval process.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we are unable to offer a refund for that billing period. We recommend reviewing your account details regularly to ensure you stay updated on your subscription status.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you'll receive a confirmation email, and the funds should reflect in your account within that timeframe. Please be aware that processing times can vary based on different financial institutions.
If you see a charge but don’t have an active subscription, please check your email for any related transaction notifications or potential subscription renewals. If you still have questions or need assistance, reach out to our support team through the contact form on our website for further clarification.
If you are unable to receive a refund directly from Loopin, consider reaching out to customer service again for further assistance. You may also explore escalating your request within Loopin's support system if additional help is needed. Additionally, reviewing your account details and previous communications could provide clarity on the available options.
If Loopin refuses to issue a refund, your next step is to carefully review their refund policy to understand the specific terms and conditions. Additionally, consider reaching out to customer support again for further clarification or to inquire about alternative resolutions. Checking your account details and transaction history may also provide insights that can assist you in your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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