Many users only notice billing issues when an unexpected charge appears, often from an automatic subscription renewal. This guide is designed to help you understand how Looply's refund process works, who qualifies for a refund, and the straightforward steps to request your money back quickly. We aim to make this experience as smooth as possible, ensuring that you feel informed and supported throughout the process.
What You Should Prepare Before Applying For Refund
Order ID: Locate your specific order ID related to the purchase you wish to refund.
Email Confirmation: Retrieve the email confirmation you received after placing your order, including details of the transaction.
Account Details: Gather your Looply account username and email registered with the service.
Refund Reason: Prepare a clear explanation for why you are requesting a refund, referencing any relevant terms from Looply’s policy.
Payment Method: Have your original payment method details handy to verify the transaction.
Service Usage Data: If applicable, collect any usage data or screenshots that may help substantiate your refund request.
Available Support Tickets: If you have previously communicated regarding the issue, gather the related support ticket numbers.
Other Receipts: Include any additional receipts or documents that pertain to your service purchase.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Google Pay
3-5 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Looply
At Looply, we understand that circumstances can change, and users may find themselves in situations where they need to seek a refund. Our service primarily focuses on subscription-based access to premium features and digital content. Whether you are a new user or a long-time subscriber, your eligibility for a refund will depend on specific scenarios related to your account and usage.
Here are some situations that may qualify for a refund:
Service Downtime: If users experience persistent technical issues that prevent access to the platform for an extended period, they may be eligible for a refund for the affected billing cycle.
Subscription Cancellation: Users who have canceled their subscription and do not have access to Looply's services may inquire about prorated refunds for unused time remaining in their billing period.
Account Duplication: In cases where users may have inadvertently created multiple accounts and wish to consolidate their subscriptions, they might be eligible for a refund on one of the duplicates.
Billing Errors: If users notice discrepancies in billing that do not reflect their chosen plan or usage, a review may result in the option for a refund for the affected charges.
Promotional Offer Issues: Users who believe they were not properly credited for a promotional offer or discount might be eligible for a refund adjusted according to the appropriate policy during the promotion period.
To maximize your experience with Looply, we encourage you to familiarize yourself with these eligibility scenarios. For any specific inquiries, please reach out to our support team who can provide personalized assistance based on your account status.
Step-by-Step Process to Request Your Looply Refund Like a Pro
If you purchased through Looply.com:
Visit the Looply website and log into your account.
Navigate to the Account Settings or Billing & Subscriptions section.
Locate your most recent charge or subscription and click on Request Refund.
In the message box, mention that the subscription renewed without notice.
Explain that your account has been unused if applicable.
Submit your refund request and monitor your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find your Looply subscription and tap on it.
Click on Report a Problem and select the relevant issue.
In the description, mention that the subscription renewed unexpectedly.
State that the account has been unused if that’s the case.
Submit the request and check for a response in your email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Looply subscription and select it.
Tap on Refund and choose the reason for your request.
In the description, note that the subscription renewed without notice.
Clarify that the account has been unused.
Submit your request and await a confirmation response.
If you purchased through Roku:
Go to ROKU.com and sign into your account.
Navigate to the My Account section.
Find the Looply subscription listed under your active channels.
Select Manage Account and then click on Request a Refund.
In your message, state that the subscription renewed without prior notice.
Include that the account has been unused if it applies.
Submit your request and check your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
In relation to the recent billing on my account, [describe reason].
\n
I would like to request a refund of [Amount].
\n
If applicable, I have attached relevant documentation for your review.
\n
Could you please confirm receipt of this request and provide an update within 3-5 business days? Thank you for your assistance.
\n
Sincerely, \n[Your Name] \n[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once your request is processed, typically within 2-3 business days.
Processing
Your refund is currently being reviewed and processed.
You can expect an update within 1-2 business days regarding your refund status.
Refunded
Your refund has been successfully processed and the amount has been credited back to your payment method.
You should see the funds reflected in your account within 5-7 business days.
Partially Refunded
A portion of your original purchase has been refunded.
Check your account for the refunded amount; the remaining balance is still active.
Completed
Your refund process has been finalized and all transactions are complete.
You no longer need to take action; the funds are back in your account.
Canceled
Your refund request has been canceled, either by you or due to system policies.
If you wish to reinstate your refund request, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Looply, users often encounter situations that lead them to successfully claim refunds for their subscriptions or services. Here are a few scenarios that illustrate how users have navigated these situations:
Subscription Adjustment: A user decided to upgrade their Looply subscription midway through the billing cycle but realized they were not utilizing the additional features. They reached out to Looply support, explained their circumstances, and successfully requested a prorated refund for the unused portion of their enhanced plan.
Service Interruption: During a crucial project, a Looply user experienced a temporary service interruption that impacted their workflow. After reporting the issue through the Looply support portal, they were offered a refund for the days they could not access the service, allowing them to maintain confidence in the platform.
Account Downgrading: A user opted for Looply’s basic plan but found they had inadvertently signed up for a premium tier. Upon noticing this after their billing statement, they contacted customer service and successfully received a refund for the additional charges incurred, along with a smooth transition back to their intended plan.
Billing Clarification: A Looply customer noticed a charge for an annual subscription renewal but had intended to switch to a monthly plan. They reached out to support, clarified their account preferences, and were able to secure a refund for the annual fee while reestablishing their monthly payment schedule.
The Easiest Way to Get a Looply Refund
If you're frustrated trying to get a refund from Looply—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Looply is designed to be straightforward and accessible. Here’s how you can efficiently monitor your refund progress:
Email Updates: Once a refund request is initiated, Looply sends out confirmation and status updates via email. Look for emails from Looply with the subject line including "Refund Status" to stay informed on your refund's progress.
In-App Notifications: Looply provides real-time notifications within the app. Make sure to enable notifications for refund updates to receive alerts directly on your mobile device.
Account Dashboard: To check the current status of your refund, log into your Looply account and navigate to the Billing section of your account dashboard. Here, you can view all your refund requests and their statuses.
Order History: You can also access your refund status through the Order History page. Each order will display its refund status, letting you know if it’s pending, in progress, or completed.
Detailed Progress Updates: Looply provides comprehensive information regarding the refund process, including timestamps for when the refund was initiated and expected completion dates, which can be found in the refund details within your account.
Merchant-Specific Features: Utilize Looply’s refund tracking widgets if available. Some merchants integrate specific tools for tracking refunds that can be accessed directly through your order confirmation emails or on the merchant’s Looply page.
FAQ
Refunds are typically not issued for missed cancellation deadlines. We recommend checking our cancellation policy for specific details, and contacting our support team for assistance with your situation. We're here to help ensure you're informed about your options.
Refunds from Looply typically take 5 to 10 business days to process, depending on your bank or payment method. Once initiated, you will receive a confirmation email, and the funds should reflect in your account shortly thereafter.
If you see a charge from Looply but do not have an active subscription, please first check your account for any previous subscriptions that may not have been canceled. If everything appears correct, contact our customer support team with your account details so they can assist you further in resolving the issue.
If you are unable to receive a refund directly from Looply, you may consider reaching out to their customer service again for further clarification on your situation. Additionally, escalating your inquiry within Looply's support system may provide more options for resolution. Always ensure that your account details are accurate and up to date, as this may facilitate smoother communication.
If Looply refuses to issue a refund, you can first review their refund policy to understand the criteria for eligibility. Additionally, consider reaching out to their customer support team again for clarification or to provide any further details about your request. Checking your account details may also shed light on any issues related to your refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)