Many users may not consider their billing options until an unexpected charge appears, often from an automatic subscription renewal. This guide is designed to help you understand how refunds work with LS LEVEL UP GAMES, LLC, detailing who is eligible for a refund and the straightforward steps to request your money back promptly. We aim to make the process as clear and efficient as possible, ensuring you have the support you need.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Locate the confirmation number for your purchase, found in your email receipt or account history.
Transaction ID: Provide the transaction ID from your payment method to help identify the purchase.
Game Account Details: Have your gaming account username or ID ready if the refund involves in-game purchases or subscriptions.
Purchase Date: Note the date when the transaction was made, as this may be required for processing your request.
Reason for Refund: Be prepared to clearly state the reason for your refund, whether it’s a technical issue, dissatisfaction with the product, or accidental purchase.
Payment Method Details: Have the details of the payment method used for the purchase, such as the card used or Paypal account.
Proof of Issue: If applicable, gather any screenshots or documentation that support your claim, such as error messages or game performance issues.
Refund Policy Familiarization: Review LS LEVEL UP GAMES, LLC’s specific refund policy to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Card
Up to 10 working days
Cash
Instant
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from LS LEVEL UP GAMES, LLC
At LS LEVEL UP GAMES, LLC, users have specific rights regarding refund eligibility based on the nature of the services and products offered. As a provider of gaming experiences and related services, the company's refund policy is designed to address various user circumstances that may arise during their engagement with the platform. Understanding these circumstances is crucial for users to determine their potential eligibility for refunds.
Subscription-Based Services: Users subscribed to ongoing services may evaluate their eligibility for a refund based on changes in their account status or subscription level. Refund requests could be considered for any unused portion of the subscription when a user opts to discontinue service.
Service Interruptions: Situations where users experience significant disruptions in service that impede access may provide grounds for a refund request. Users affected by extended outages could inquire about compensation for the service period impacted.
In-Game Purchases: Users who encounter issues with in-game purchases, such as failed transactions or items not received as expected, might inquire whether a refund is viable for these specific purchases.
Account Management Changes: Users who have made changes to their account or gaming platform settings can explore their options if these adjustments have influenced their billing cycle or overall service use. In such cases, reviewing eligibility for a refund for any unutilized services may be warranted.
Promotional Offers: Users who have participated in promotional offers that do not align with received benefits can verify whether they might be eligible for any adjustments or refunds related to the promotion.
Understanding your specific circumstances and how they relate to LS LEVEL UP GAMES, LLC's refund policy is essential in determining potential eligibility. It is always recommended to review the specific policies outlined on the company's website or contact their support team for clarification on individual cases.
Step-by-Step Process to Request Your LS LEVEL UP GAMES, LLC Refund Like a Pro
If you purchased through LS LEVEL UP GAMES, LLC:
Visit levelupgamesatl.com and scroll to the bottom of the page.
Click on the Contact Us link in the footer.
Fill out the contact form with the following details:
Your Name
Your Email Address
Membership/Subscription Details
Select Refund Request from the dropdown, if available.
In the message box, mention that your membership renewed without notice, or emphasize that the account was unused.
Submit the form and check your email for any response or instructions.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Level Up Games membership.
Click on Cancel Subscription to prevent future charges.
Go to the Report a Problem website: reportaproblem.apple.com
Log in with your Apple ID.
Find the transaction related to Level Up Games and select Report a Problem.
Choose Request a Refund and be sure to state the subscription renewed without notice.
Submit your request and check for updates via email.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Account.
Tap on Purchase History.
Locate your Level Up Games transaction.
Tap the transaction and select Refund.
Choose the reason for the refund; mention that the account was unused.
Submit your request and monitor your email for the outcome.
If you purchased through Roku:
Visit the Roku website and log into your account.
Go to the Manage Your Subscriptions section.
Find your Level Up Games subscription from the list.
Select Cancel Subscription to stop any future charges.
Contact Roku support directly through their website.
Explain your situation and express that the subscription renewed without notice.
Follow their instructions for submitting a refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to LS LEVEL UP GAMES, LLC for Refund
Script
Copy
Subject: Refund Request – LS LEVEL UP GAMES, LLC Account [Your Email]
Dear LS LEVEL UP GAMES Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation related to this request for your review.
Please confirm receipt of this email and the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 5 business days for your request to be processed.
Processing
Your refund is being processed and the transaction is in progress.
You will receive an update when your refund is completed or if there are any issues.
Refunded
Your refund has been successfully processed and funds returned.
The amount will be credited back to your original payment method within 3-5 business days.
Partially Refunded
A portion of your order has been refunded, but some items may still be charged.
Check your email for details on what was refunded and what charges remain.
Completed
Your refund process is completed and finalized.
You can expect to see the refund reflected in your account shortly.
Cancelled
Your refund request has been cancelled, possibly due to being outside the return policy.
If you believe this is an error, please contact our customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
LS LEVEL UP GAMES, LLC offers a unique range of gaming experiences, from retro arcade rentals to specialized game nights. Here are some scenarios where users successfully claimed refunds:
Accidental Booking: Sarah intended to reserve an arcade space for Saturday but accidentally chose Friday. After reaching out to customer service within the cancellation period, LS LEVEL UP GAMES, LLC promptly issued a refund since the change was made within the allowed timeframe.
Service Interruption: John scheduled a gaming tournament for a weekend but faced unforeseen issues with internet connectivity at the venue. He contacted LS LEVEL UP GAMES, LLC, explaining the situation, and received a refund for the event due to the circumstances affecting the service delivery.
Change in Plans: Emily purchased a subscription for weekly game night events but found she would be traveling for work during that time. After checking her account settings, she reached out and received a refund for the remaining sessions she wouldn’t attend.
Booking Error: David mistakenly booked an arcade rental scheduled during a holiday when the venue was closed. Upon notifying LS LEVEL UP GAMES, LLC about the mix-up, he was able to secure a refund for the rental that could not be fulfilled due to the holiday schedule.
The Easiest Way to Get a LS LEVEL UP GAMES, LLC Refund
If you're frustrated trying to get a refund from LS LEVEL UP GAMES, LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with LS LEVEL UP GAMES, LLC is a straightforward process, ensuring you're always in the loop about your transaction. Here’s how you can efficiently monitor your refund progress:
Email Notifications: Keep an eye on your inbox for email updates regarding your refund status. LS LEVEL UP GAMES, LLC will send you notifications anytime there’s a change in your refund process, including confirmations and final statuses.
Account Dashboard: Log into your account on the LS LEVEL UP GAMES website. Navigate to the Order History section to view the status of your refund requests. Each order will indicate if a refund is pending, completed, or rejected.
Mobile App Tracking: If you’re using the LS LEVEL UP GAMES mobile app, you can check the Billing Section for real-time updates on your refunds. The app will show notifications directly related to your transactions.
Refund Progress Details: For each refund entry in your account dashboard, detailed information will be provided, including the original purchase date, the amount refunded, and any notes on the status of your refund.
Customer Support: If you prefer a more personal touch, reaching out to LS LEVEL UP GAMES customer support can provide you with precise updates. You can find contact options in the Help Center on the website, where agents are ready to assist with any refund queries.
FAQ
Refunds for subscriptions at LS LEVEL UP GAMES, LLC are typically processed based on the cancellation policy outlined during the purchase. If you forgot to cancel in time, it’s best to reach out to customer support to discuss your specific situation, as they may be able to provide guidance or address your concerns.
Refunds processed by LS LEVEL UP GAMES, LLC typically take 5 to 10 business days to appear in your account, depending on your bank or financial institution's processing times. While we strive to initiate refunds promptly, the actual availability of funds may vary. If you have further questions, feel free to reach out to our customer support.
If you see a charge but do not have an active subscription, please first check your account for any subscriptions you may have overlooked. If everything seems accurate, we recommend reaching out to our customer support team directly with your transaction details for further assistance.
If you are unable to receive a refund directly from LS LEVEL UP GAMES, LLC, consider reaching out to their customer service team again for further assistance. You can also explore escalating your inquiry within their support system to gain additional insights or solutions. Additionally, reviewing your account details for any discrepancies might provide useful context in your communication.
If LS LEVEL UP GAMES, LLC has refused to issue a refund, you may want to carefully review their refund policy to ensure you are aware of all guidelines. Additionally, consider reaching out to customer support again for further clarification or to discuss your request in more detail. Checking your account details may also help verify the status of your order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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