Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with Lucidly, outlining eligibility criteria and the straightforward steps to request your money back efficiently. We aim to ensure you have all the information necessary to navigate the refund process with ease. Let’s help you get started on reclaiming your funds.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your Lucidly account.
Transaction ID: The unique transaction ID received during your purchase; it can be found in your confirmation email.
Service/Product Details: Specific information about the service or product you are seeking a refund for, including any relevant dates.
Proof of Payment: A copy of your receipt or payment confirmation that shows the transaction details.
Cancellation Confirmation: If applicable, any confirmation emails regarding service cancellation or subscription changes.
Reason for Refund: A detailed explanation of why you are requesting a refund, including any issues experienced with the service.
Previous Communication: Any emails or support tickets exchanged with Lucidly regarding the refund request.
Account Activity: A brief summary of your account activity that may support your refund claim, including subscription status or usage logs.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lucidly
At Lucidly, we prioritize user satisfaction and transparency regarding our services. Users may wonder about their rights and eligibility for refunds related to our offerings. Understanding your account status and how it interacts with our billing practices is key to determining potential refund scenarios. Below are instances that may help clarify whether you could be eligible for a refund based on your specific situation with Lucidly.
Cancellation during the trial period: If you are using our trial version of the subscription and cancel it before the trial concludes, you may be eligible for a refund on any subsequent payments that may occur after the trial period ends.
Service not delivered as expected: If you believe the services provided did not align with what was described or agreed upon at the time of purchase, this may be a valid scenario to inquire about a refund.
Billing for services not used: If you find that you have been billed for services or features that you did not utilize within a billing cycle, you might be eligible to inquire about a refund for those specific charges.
Account downgrades: If you change your subscription plan to a lower tier before the billing cycle renewal, any fees charged for the upcoming cycle could qualify for a refund depending on the timing of the downgrade.
Technical issues preventing usage: In instances where users experience ongoing technical issues that prevent the effective use of the service, you may be eligible for a refund based on the duration and impact of those issues.
Please note that all refund requests are subject to review and must align with Lucidly's policies. For specific inquiries, we encourage you to reach out to our support team for guidance tailored to your individual circumstances.
Step-by-Step Process to Request Your Lucidly Refund Like a Pro
If you purchased through Lucidly.com:
Log into your Lucidly account on their website.
Navigate to your Account Settings.
Click on Billing from the menu on the left.
Select Manage Subscriptions.
Find the subscription you wish to refund and click on Details.
Look for an option or link that says Request Refund.
Follow the prompts and provide a reason for your refund request. Suitable reasons include:
Subscription renewed without notice.
Account was not utilized during the subscription period.
Submit the refund request and note any confirmation number or email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the Lucidly subscription.
Tap on Report a Problem.
Choose Request Refund and fill in the reason. Strong approaches include:
Renewal was unexpected.
I did not use the service at all.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three lines) in the top-left corner.
Select Account.
Tap on Purchase History.
Find the Lucidly subscription and select it.
Tap on Refund or Report a Problem.
Choose the reason for the refund. Consider these messages:
Subscription renewed automatically.
Service was not used at all.
Submit the request as directed.
If you purchased through Roku:
Log into your Roku account on their website.
Navigate to Manage Account.
Select Subscriptions.
Locate the Lucidly subscription.
Click on Cancel subscription.
After cancellation, find the policy option to Request Refund. If not present, follow up via the Support section.
When providing a reason, emphasize:
Unexpected renewal.
Did not utilize the service.
Follow any further instructions to finalize your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund due to [describe reason].
The amount I would like to request for refund is [Amount].
If necessary, I have attached documentation regarding this matter for your review.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but has not yet been processed.
You will receive updates once the refund is reviewed. Please allow up to 3 business days.
Processing
Your refund is currently being processed by our team.
Typically takes 3-5 business days. You can monitor the status in your account.
Refunded
Your refund has been successfully processed.
The amount will be credited back to your original payment method within 5-7 business days.
Partially Refunded
A part of your refund has been processed.
You will receive a partial amount back, and the remainder is still under review. Check your account for details.
Completed
The refund process has been finalized.
Your refund is fully processed, and you can view the transaction in your account history.
Canceled
Your refund request has been canceled either by you or by the support team.
You will not receive a refund, and any prior charges will remain on your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding when and how users have successfully claimed refunds can provide valuable insights into managing subscriptions and services through Lucidly. Here are some real user scenarios that illustrate common situations:
Accidental Plan Upgrade: Jane intended to upgrade her Lucidly subscription from the Basic plan to the Professional plan but accidentally selected the Enterprise plan during the renewal process. Upon realizing the mistake, she quickly reached out to Lucidly support within the same billing cycle and was able to successfully claim a refund for the difference in pricing.
Promotional Code Issue: Mark applied a promotional code for a discounted subscription but noticed that it didn't reflect in his billing statement. After contacting Lucidly customer support, he provided the code details, and they promptly refunded the difference once they verified his eligibility for the promotion.
Temporary Service Interruption: Lisa experienced a service interruption that affected her usage of Lucidly for a few days. She reached out to customer support for clarification and inquired about a possible refund for the downtime. Lucidly responded promptly and issued a small credit back to her account, acknowledging her frustration.
Billing Cycle Confusion: Tom was unsure about his billing cycle and mistakenly thought he was charged for an additional month of service. After reviewing his account, he contacted support for clarification. Lucidly confirmed that he was billed correctly and issued a refund for the additional payment after finding a miscommunication in his plan information.
The Easiest Way to Get a Lucidly Refund
If you're frustrated trying to get a refund from Lucidly—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Lucidly can keep you informed and eliminate uncertainty. Here’s how to stay updated on your refunds:
Email Notifications: Keep an eye on your email inbox for notifications from Lucidly. When your refund process is initiated, you will receive an email detailing the status and any necessary actions.
In-App Notifications: If you have the Lucidly app, enable notifications to get real-time updates about your refund progress directly on your device.
Account Dashboard: Log into your Lucidly account and navigate to the Order History section. Here, you can view all transactions, including the status of pending refunds.
Billing Section: For a comprehensive view of your payment activities, check your Billing Section within your account settings. Refund details and expected timelines will be listed there.
Refund Status Updates: Lucidly provides detailed updates via email and in-app notifications. These updates include important information such as the estimated time frame for the refund and any additional steps you may need to take.
Contact Support: If you have any questions or concerns about your refund, you can easily reach out to Lucidly’s customer support through the app or website for personalized assistance.
FAQ
If you forgot to cancel your subscription on time, we understand that circumstances can happen. Refunds are typically not offered for missed cancellations, but we encourage you to reach out to our support team. They may be able to assist you with your specific situation.
The processing time for a refund from Lucidly typically varies depending on your bank or payment provider, but it usually takes between 5 to 10 business days for the funds to appear in your account. Once your refund is initiated, you'll receive a confirmation email, and we recommend checking with your financial institution for any specific processing times they may have.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or trials that may have converted to a paid plan. If you still believe the charge is in error, we recommend reaching out to our customer support team with your account details for assistance.
If you're unable to get a refund directly from Lucidly, consider reaching out to their customer service again for further assistance. You may also look for an option to escalate your request within their support system. Additionally, reviewing your account details and transaction history can help clarify any outstanding issues.
If Lucidly is unable to issue a refund, you may want to carefully review their refund policy for any applicable terms or conditions. Additionally, consider reaching out to their customer support for further clarification or to discuss your situation. Checking your account details may also provide insights into possible alternatives.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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