How to Get a LumiProxy Refund

• Order number: Make sure to have your LumiProxy order number available to facilitate the refund process.
• Account details: Provide your registered email address and account username to verify your identity.
• Transaction ID: Gather the transaction ID from your payment receipt for quicker processing.
• Proof of purchase: Include screenshots or PDFs of your purchase confirmation or payment receipt.
• Subscription information: If applicable, note the start date and plan type of your LumiProxy subscription for validation.
• Reason for refund: Clearly outline the reason for your refund request to support your case.
• Any correspondence: Include previous communication with customer support regarding your issue, if applicable.
• Payment method: Prepare details about the payment method used for the purchase for refund processing.

*Working days are Monday to Friday, and don't include public holidays.

At LumiProxy, we strive to provide a seamless experience for our users, offering robust proxy services tailored to meet various needs. Users may have specific rights regarding their account and billing that could warrant discussions about refunds under certain circumstances. Understanding these rights can help users navigate their accounts more effectively.

Below are some situations that may qualify users for a refund:

• Service Interruption: If a user experiences a significant and prolonged disruption of service that affects their ability to access the features provided by LumiProxy, they may have eligibility for a refund corresponding to the duration of the service interruption.
• Billing for Unused Services: In instances where users have paused their plan and still see charges applied for the time period of inactivity, they might be eligible for a refund for those specific charges.
• Plan Downgrade: If a user downgrades their subscription plan and is billed for the higher tier during the transition period, they may qualify for a refund reflecting the difference in pricing.
• Account Closure: When a user voluntarily closes their account, any unused portion of prepaid services that extend beyond the closure date could potentially lead to eligibility for a refund.
• Duplicate Charges on a Single Subscription: In specific cases where a user identifies multiple charges for a single subscription for the same billing period, they may be eligible for a refund for the duplicate amounts.

To better understand your eligibility for a refund, we encourage you to review your account activity and reach out for clarification related to your specific situation. At LumiProxy, our goal is to support users as they navigate their account and billing inquiries.

Real User Scenarios: When and How Refunds Were Successfully Claimed

• A customer realized they had accidentally upgraded their LumiProxy subscription from a monthly plan to an annual plan while checking out. Once they noticed the change, they contacted customer support with a request to revert back to the monthly plan. After verifying the request, the support team promptly refunded the difference and restored the original plan.
• After a major update in LumiProxy's service offerings, a user discovered that a feature they frequently used was no longer available under their current plan. They reached out to LumiProxy's support team to inquire about options. The support team offered a refund for the unused months of the service following the feature removal and helped them switch to a different subscription tier that better suited their needs.
• A user faced intermittent service disruptions while trying to access their LumiProxy account. After reporting the issue to customer support, they received assistance in troubleshooting. Once the disruptions were resolved, the user requested a refund for the period they were unable to fully utilize the service. The customer support team reviewed their account activity and issued a refund for those affected days.
• A customer had questions about the billing for their LumiProxy subscription after changing their payment method. They noticed a charge that didn't seem to align with their new billing cycle. Upon investigation, they contacted customer support, who clarified the billing details, resulting in a refund for the overlapping charge during the transition period.

Tracking your refund status with LumiProxy is straightforward and efficient. Here are tailored tips to help you keep tabs on your refund progress:

• Check Your Email Regularly: LumiProxy sends immediate email notifications when your refund is processed. Keep an eye out for messages titled "Refund Update" for timely information.
• Utilize the LumiProxy Mobile App: If you have the LumProxy mobile app installed, you can easily check your refund status by navigating to the "Orders" section. This mobile-friendly feature allows you to stay updated on the go.
• Visit Your Account Dashboard: Log in to your LumiProxy account and navigate to the "Order History" to find detailed tracking of your refund requests. The dashboard provides insights into the current status and estimated processing times.
• Billing Section Insights: For further specifics, head over to the "Billing" section within your account. Here, you will find not just the status but also any associated transaction details and refund timelines.
• In-App Notifications: Keep the app notifications enabled to receive real-time updates about your refund directly within the app, ensuring you won't miss critical information as it comes in.
• Customer Support Access: If you don’t see any updates, consider reaching out to LumiProxy’s customer support through the "Help" section. They can provide additional insights and assist you with your refund queries.