How to Get a LumiProxy Refund

• Order Number: Have your unique order ID ready for reference.
• Transaction ID: Locate the transaction ID from your payment method for verification.
• Copy of Purchase Receipt: Include the original receipt or confirmation email from benchmarklenses.com.
• Account Information: Ensure your LumiProxy account details are accessible, including your username associated with the purchase.
• Reason for Refund: Clearly articulate the reason for your refund request, as specific reasons may expedite the process.
• Product Condition Information: If applicable, document the condition of the items returned, including photos or notes on any damage.
• Date of Purchase: Be prepared to provide the exact date when the transaction was made.
• Return Method Preference: Decide on how you would prefer the refund to be processed, whether back to your original payment method or as store credit.
• Support Ticket Number: If previously contacted customer service regarding the issue, retrieve any associated support ticket number.

At LumiProxy, we strive to provide our users with a seamless experience while utilizing our proxy services designed for benchmark lens processing. Understanding your eligibility for refunds is important to ensure clarity in your interactions with our services. Refund eligibility may vary based on specific account management and service usage factors.

• Service Disruption: Users who experience significant service disruptions that prevent them from accessing the proxy services may be eligible for a refund. This could apply if the service was unavailable for an extended period due to unforeseen technical issues.
• Account Cancellation: Subscriptions that are canceled before the next billing cycle may be eligible for a refund of the current billing period, ensuring that users are not charged for services they no longer wish to utilize.
• Service Mismatch: If users find that the services provided do not align with their initial selection or expectation as specified during the signup process, they might be eligible for a refund upon providing the necessary evidence of the misalignment.
• User Errors: In cases where users believe they have been charged incorrectly due to misunderstandings or misconfiguration of accounts, LumiProxy may evaluate these situations for potential refunds based on provided context and clarity of communication.
• Billing Inquiries: Users can inquire about specific charges that appear unusual or confusing in relation to their usual billing cycle or service consumption. These inquiries could lead to discussions about eligibility for refunds depending on the circumstances involved.

We encourage users to review their account settings and usage details to better understand their eligibility for refunds under specific circumstances. For any inquiries, contacting customer support can provide tailored assistance.

At LumiProxy, users often encounter situations where they need assistance with their subscriptions or billing. Here are some scenarios where users successfully claimed refunds due to various account-related circumstances:

• Subscription Plan Downgrade: A customer realized they no longer needed the features of their premium subscription and decided to downgrade to a basic plan. After reaching out to customer support for clarification on the billing cycle, they were able to receive a refund for the unused portion of the premium subscription.
• Service Interruption: A user experienced a temporary service interruption during a critical time and contacted LumiProxy for help. After the issue was resolved, they were issued a refund for that month’s subscription as a gesture of goodwill for the inconvenience.
• Accidental Subscription Renewal: A user accidentally renewed their subscription while trying to manage their account settings. Upon contacting LumiProxy to explain the situation, the support team successfully processed a refund for the subscription, recognizing the user’s intention to cancel.
• Billing Cycle Clarification: A user was confused about their billing cycle after upgrading their subscription. After a brief inquiry with customer service, they were informed about the pro-rated charges and received a refund for any overlap, ensuring they only paid for the services they actually utilized.

Tracking your refund status with LumiProxy is straightforward and designed to keep you informed throughout the process. Here’s how you can efficiently monitor your refund progress:

• Check Your Email: LumiProxy provides timely updates via email regarding your refund status. Look for emails with the subject "Refund Status Update" for details on your request and any actions needed from your side.
• Utilize the Mobile App: If you have the LumiProxy mobile app, you can quickly check your refund status directly from your device. Navigate to the 'Orders' section and select your recent transaction to view refund details.
• Visit Your Account Dashboard: Log in to your LumiProxy account and go to the 'Order History' section. Here, you’ll find a dedicated area for refunds, where you can see the current status and estimated time for completion.
• Consult the Billing Section: In addition to the order history, the 'Billing' section of your account will provide comprehensive information about any pending refunds, including the original purchase amount and the refunded sum.
• View Refund Progress Notes: Each refund request is tagged with progress notes in your account. Look for indicators such as "Initiated," "Processed," or "Completed" to understand where your refund currently stands.
• Set Up In-App Notifications: Enable in-app notifications within the LumiProxy mobile application to receive instant alerts when your refund status changes, ensuring you’re always updated without having to log in manually.