How to Get a Luna Daily Refund

• Order Number: Locate your specific order number related to the Luna Daily purchase for accurate tracking.
• Transaction ID: Find the unique transaction ID from your payment confirmation email or bank statement.
• Purchase Date: Note the date of purchase for reference during the refund process.
• Account Information: Ensure you have your Luna Daily account email and any associated login details for verification.
• Product or Service Details: Gather detailed information about the product or service you wish to refund, including specific items purchased and any relevant subscription details.
• Reason for Refund: Prepare a clear and concise reason for your refund request, adhering to Luna Daily’s refund policy.
• Supporting Documentation: Collect any additional documentation such as receipts, photos of the product, or communication regarding the issue.
• Return Shipping Label: If applicable, have the return shipping label ready if you need to send back a physical product.

*Working days are Monday to Friday, and don't include public holidays.

Luna Daily provides a subscription service focused on self-care and wellness products. Users engage with a range of offerings through their subscription, which may include a curated selection of products delivered regularly. Understanding your rights regarding refunds is essential for managing your subscription effectively.

The following situations may qualify for a refund or adjustment related to your Luna Daily subscription:

• Subscription Cancellation: If you cancel your subscription before the next billing cycle and notice a charge that covers a period after your cancellation, details regarding the cancellation timing may be reviewed for eligibility for a refund.
• Product Quality Issues: Should you receive a product that does not meet quality expectations or appears damaged upon receipt, you may be eligible for a refund or replacement after assessment.
• Incorrect Product Delivered: In the case where a product received differs from what was ordered or expected as part of your subscription, you might inquire about eligibility for a refund or exchange.
• Subscription Errors: If there are discrepancies in your subscription plan service, including issues with the billing amount, clarifying the specifics of your subscription and how it affects your billing may lead to resolution or potential adjustments.

For the most accurate and personalized information, it is always best to refer to Luna Daily’s customer service for inquiries related to your account management and billing situations.

At Luna Daily, we strive to provide a seamless experience for our users. However, we understand that sometimes circumstances change, and our users may need to request refunds. Here are a few realistic scenarios where users successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade their Luna Daily subscription plan after discovering that the features included in the higher tier weren’t being utilized. They easily navigated to their account settings and initiated the process, receiving a prompt refund for the difference in the subscription price.
• Billing Cycle Overlap: A customer noticed that they were charged for the upcoming month of service shortly after they had updated their subscription preferences. Upon inquiring through customer support, they were guided through the necessary steps to confirm their changes, resulting in a successful refund for the overlapping charge.
• Service Temporary Interruption: A user experienced a temporary service interruption due to scheduled maintenance. After reaching out to Luna Daily’s support team, they were informed of the situation and received a credit to their account as a gesture of goodwill, which they effectively utilized towards their next billing cycle.
• Accidental Order Placement: A user mistakenly placed an order for products on the Luna Daily e-commerce site. After realizing the error, they reached out to customer support within the specified timeframe and received a full refund for their order before it was shipped, effectively resolving the issue without hassle.

Tracking your refund status at Luna Daily is straightforward and designed to keep you informed throughout the process. Here are the most effective ways to monitor your refund:

• Email Notifications: Check your email for updates from Luna Daily. When you initiate a refund, you will receive an email confirmation, followed by updates as your refund progresses.
• In-App Notifications: If you have the Luna Daily app, make sure notifications are enabled. Look out for in-app alerts which will notify you of any changes to your refund status.
• Account Dashboard: Log into your Luna Daily account and navigate to the Order History section. Here, you can view detailed information about your past orders, including refund requests and their current status.
• Billing Section: For a more granular view, visit the Billing section under your account settings. This area will provide specific details about your refund amounts and any applicable timeframes.
• Tracking Refund Progress: Luna Daily provides updates via email and within your account dashboard. Typically, you will see notifications for each stage, such as "Refund Requested," "Refund Processed," and "Refund Completed," to help you stay informed.
• Customer Support: If you still have questions about your refund, you can reach out via the Help Center or through the live chat feature in the app for personalized assistance.