Unexpected charges can often catch us off guard, leaving us unsure of how to address them. This guide aims to clarify how refunds work at Lundberg Family Farms, outlining who is eligible for refunds and providing step-by-step instructions for a quick money-back request. Our goal is to make the process as smooth as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate and have your original order confirmation email ready for reference.
Shipping Confirmation - Provide the shipping confirmation email if applicable, which includes tracking information.
SKU Numbers - Identify the specific product's SKU number from your order, which can be found on the packaging as well as on the website.
Purchase Receipt - Have the digital or printed receipt from your purchase reflecting the transaction details.
Transaction ID - Collect the unique transaction ID from your payment method to facilitate processing.
Reason for Refund - Be prepared to clearly articulate the reason for your refund request, such as product quality issues or shipping errors.
Photos of the Product - Take and provide clear images of the product in question, especially if it was damaged, incorrect, or faulty.
Account Information - If you have an online account with Lundberg Family Farms, include your account details like email address used for the purchase.
Return Shipping Label - Obtain and keep any return shipping label if required for sending back a product.
Comments from Customer Service - If you have previously communicated with their customer service regarding the issue, include reference numbers or summaries of those conversations.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-3 working days
Amazon Pay
3-7 working days
Gift Card
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Lundberg Family Farms
At Lundberg Family Farms, customers may have rights regarding refunds based on specific situations that arise during their interactions with our products and services. As a producer of organic rice and grain products, we strive to ensure customer satisfaction and provide clear guidelines concerning refund eligibility.
Refund eligibility may be assessed based on the following scenarios:
Product Quality Issues: If you receive a product that does not meet quality standards, such as being damaged or defective, you may qualify for a refund. Supporting evidence, like photos of the item, may be requested to process your inquiry.
Order Errors: In the event that an incorrect item is shipped to you, you might be eligible for a refund or a replacement. This includes situations where the wrong product was selected or delivered.
Subscription/Product Availability: For products available on a subscription basis, any changes in availability or delays may prompt considerations for refunds if your order is affected directly. It's advisable to check your account status regularly.
Cancellation of Pre-Orders: If you have placed a pre-order for a product that is subsequently canceled before delivery, you may qualify for a full refund.
Customers are encouraged to review these scenarios and reach out to our customer service team for any specific concerns related to their orders or products to determine their eligibility for refunds.
Step-by-Step Process to Request Your Lundberg Family Farms Refund Like a Pro
If you purchased through Lundberg Family Farms.com:
Visit the Lundberg Family Farms website.
Scroll to the bottom of the page and click on the "Contact Us" link.
On the contact page, find the appropriate customer service email or form.
In your message, include your full name, order number, and the amount charged.
Clearly state that you would like a refund for the recurring charge.
Mention that the subscription renewed without prior notice. Highlight any lack of usage for the subscription.
Submit your request and wait for a confirmation email.
If you purchased through Apple (iTunes/App Store):
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Tap Subscriptions.
Select the Lundberg Family Farms subscription from the list.
Tap Cancel Subscription.
To request a refund, open the App Store and scroll down to the bottom of the page.
Tap on Apple ID > View Apple ID.
Tap Purchase History and find the charge for Lundberg.
Tap the charge, then tap Report a Problem.
Select Refund and communicate that the subscription renewed without alert. Emphasize account inactivity.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) and select Subscriptions.
Choose the Lundberg Family Farms subscription.
Tap Cancel Subscription.
Next, go back to the Play Store menu and select Account.
Scroll down to Purchase History.
Locate the transaction for Lundberg.
Tap on it and select Refund.
State that you are requesting a refund since the subscription renewed without notice and you did not utilize it.
If you purchased through Roku:
Go to the Roku home screen.
Use the remote to navigate to Settings.
Select Manage Subscription.
Choose the Lundberg app from the list.
Cancel your subscription.
Next, visit the Roku website and log in to your account.
Navigate to your account settings and find Purchase History.
Locate the Lundberg charge and click to Request a Refund.
Mention that the subscription auto-renewed without warning and that your account has seen no usage.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Lundberg Family Farms for Refund
Script
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Subject: Refund Request – Lundberg Family Farms Account [Your Email]
Dear Lundberg Family Farms Team,
I hope this message finds you well.
I would like to inform you of the following billing situation: [describe reason]
In light of this, I would like to request a refund of [Amount].
Attached to this email are relevant documents for your reference.
I would appreciate a confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted & is awaiting approval.
Your refund is being reviewed, & you will be notified once it is processed.
Processing
The refund is currently being processed by our team.
Please allow 3-5 business days for the refund to be completed.
Refunded
The refund has been approved & funds have been returned to your account.
Check your account for the credited amount within 3-5 business days.
Partially Refunded
A portion of your order has been refunded due to returned items.
You will receive a refund for the specific items returned & notifications will be sent.
Completed
The refund process is finalized & all funds have been processed back to you.
Your refund is fully processed, & you may review your purchase history.
Canceled
The refund request has been canceled based on your or our actions.
If you have questions, please contact customer support for more information.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Lundberg Family Farms, customers occasionally find themselves needing to navigate refund requests for various reasons related to their product purchases. Here are a few realistic scenarios where refunds were successfully claimed:
Incorrect Item Shipped: A customer ordered a bulk supply of Lundberg's organic brown rice but received a package of white rice instead. They contacted customer support to explain the mix-up and promptly received a refund for the incorrect item, allowing them to reorder the right product.
Product Suspension: A customer had subscribed to a monthly delivery of Lundberg's rice products but decided to suspend their subscription when dietary changes occurred. They reached out to customer service during the suspension period and received a refund for the current month's order, which was not needed.
Quality Concerns: After purchasing a 25-pound bag of Lundberg's rice and finding it not up to their quality expectations, a customer emailed customer support with photos and details. They were pleased to receive a full refund within a few days as part of the company's commitment to quality assurance.
Shipping Delay: A customer experienced an unexpected delay in receiving their shipment of Lundberg's organic quinoa, which affected a planned meal. After reaching out to the support team and explaining the situation, they were offered a refund for the shipping costs, which was greatly appreciated.
The Easiest Way to Get a Lundberg Family Farms Refund
If you're frustrated trying to get a refund from Lundberg Family Farms—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Lundberg Family Farms is a straightforward process designed to keep you informed every step of the way. To efficiently track your refund, consider the following tips:
Check Your Email: Look for refund confirmation emails from Lundberg Family Farms. These emails typically contain details about your refund request and any necessary follow-up actions.
Utilize Your Account Dashboard: Log in to your account on the Lundberg Family Farms website. Navigate to the Order History section, where you can view the status of your refund directly linked to the relevant order.
Mobile App Notifications: If you have the Lundberg Family Farms mobile app, ensure you enable notifications. The app provides real-time updates on your refund status, making it convenient to keep track.
Billing Section Insights: In your account settings, visit the Billing Section. Here, you can find any updates related to your payment transactions, including refunds that are in process.
Customer Support Access: If you need additional assistance or clarification regarding your refund, reach out to Lundberg Family Farms' customer support team. They can provide personalized updates on your refund status.
FAQ
If you forgot to cancel on time, refunds may be limited based on our cancellation policy. We recommend reaching out to our customer service team directly to discuss your situation, and they will assist you in exploring your options.
Refund processing times can vary depending on your payment method and the financial institution involved. Typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed by Lundberg Family Farms.
If you notice a charge but do not have an active subscription, please contact Lundberg Family Farms customer support directly for assistance. They will help you investigate the charge and provide guidance on the next steps. Be sure to have any relevant details, such as the transaction date and amount, ready when you reach out.
If you're unable to receive a refund directly from Lundberg Family Farms, consider reaching out to their customer service again for additional clarification or assistance. You may also explore escalating your inquiry within their support system for further review. Additionally, reviewing your account details or order history could provide more context to aid your discussion with their team.
If Lundberg Family Farms is unable to issue a refund, we recommend reviewing their refund policy for further insights on eligible requests. Additionally, you may want to contact customer support again for clarification or assistance with your specific situation. Checking your account details for any discrepancies can also be helpful as you explore your options.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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