How to Request A Lune Refund

• Account Email: Ensure you have access to the email associated with your Lune account for verification purposes.
• Transaction ID: Locate the specific transaction ID for the purchase in question, which can be found in your order confirmation email.
• Order Confirmation: Keep a copy of the order confirmation email that includes details about your purchase.
• Date of Transaction: Note the date when the transaction occurred, as this is often required to process refunds.
• Reason for Refund: Prepare a clear and concise reason for your refund request to expedite the process.
• Subscription Details: If applicable, include details regarding your subscription plan, including renewal dates and any terms of service violations.
• Contact Information: Provide updated contact information in case Lune needs to follow up regarding your refund request.
• Proof of Issue: Gather any documentation or screenshots that support your refund claim, such as error messages or service issues.

At Lune, we aim to provide transparency regarding the various rights and eligibility criteria that users have concerning refunds. Our service primarily revolves around helping users offset their carbon footprint through subscription-based offerings. As such, the eligibility for refunds is typically associated with account management decisions and subscription status inquiries.

Refund eligibility at Lune may be considered under the following scenarios:

• Subscription Cancellation: If you initiate a cancellation of your subscription before the end of the billing cycle, you may still retain access to the service until the period concludes. Refunds are generally applicable only for charges beyond this period.
• Service Interruption: In the event of an unforeseen service interruption that adversely affects your subscription experience, you might be eligible for a partial refund corresponding to the duration of the disruption.
• Account Downgrade: If you decide to downgrade your subscription tier, any changes made before the next billing cycle may impact your next invoice, which could inquire a credit toward future charges.
• Billing Discrepancy: If you notice any discrepancies regarding the billing amount charged to your account, you may be able to request a review, which could lead to a refund if an adjustment is warranted.
• Promotional Offers: If you subscribe during a promotional period and the promotion is not applied to your account correctly, you may qualify for a refund or credit to address the promotional difference.

We encourage you to review your account settings and billing history regularly to ensure everything aligns with your subscription preferences. For any inquiries about your specific circumstances or further assistance, please refer to our support team who can provide detailed guidance tailored to your account situation.

At Lune, users may occasionally find themselves in situations that require claiming refunds. Here are some realistic scenarios where customers successfully navigated the refund process:

• Subscription Overlap: A customer was using a trial version of Lune's subscription service but unintentionally upgraded to a paid plan while trying to access additional features. Upon discovering the overlap, they promptly contacted Lune's support team and received a refund for the first month of the paid subscription, as they had only intended to explore the trial.
• Plan Downgrade Confusion: A user decided to downgrade their subscription plan mid-cycle due to budget constraints but accidentally continued to be charged for a higher tier. After reaching out to Lune, they clarified their situation, and the team quickly issued a refund for the difference in charges since the downgrade took effect.
• Feature Change Dissatisfaction: After a major update, a longtime user felt that a key feature they relied on had been removed, affecting their subscription's value. They communicated this feedback to Lune's support team and received a refund for the remaining months of the subscription as a goodwill gesture.
• Accidental Double Renewal: A customer mistakenly renewed their annual subscription while still within their original contract period, not realizing it would bill again so soon. After seeing the charges, they contacted Lune, who refunded the extra payment as it was clear they were unaware of the duplicate billing cycle.

Tracking your refund status with Lune is designed to be straightforward and efficient. Below are specific tips to help you navigate the refund process seamlessly.

• Check Your Email Updates: After initiating a refund, keep an eye on your email. Lune sends out detailed updates regarding the status of your refund, so look for messages with subject lines indicating any changes to your refund status.
• Use the Lune Mobile App: For on-the-go tracking, the Lune app provides real-time notifications about your refunds. Make sure notifications are enabled to stay updated without having to log in every time.
• Visit Your Account Dashboard: Log into your account on lune.com and navigate to the account dashboard. Here, you’ll find a dedicated section for your order history where you can select specific transactions to view detailed refund statuses.
• Check the Billing Section: In the billing section of your account, you can track all financial transactions, including refunds. This area provides a clear overview of pending and completed refunds.
• Monitor Refund Progress: When you view your refund in the order history, you’ll receive specifics on the current status—whether it’s requested, processed, or completed—so you know exactly where it stands.
• Utilize In-App Support: If you have questions or need clarification on your refund, use the in-app support feature to chat with a representative who can provide insights tailored to your transaction.