How to Get a Lune USA Refund

• Order number: Locate your unique order ID from your Lune USA purchase confirmation email.
• Email address used for the purchase: Ensure you have access to the email account associated with your Lune USA order.
• Purchase date: Note the date when the transaction took place for reference.
• Reason for refund: Prepare a clear and concise explanation for your refund request, referencing any specific issues with the product or service.
• Documentation of communication: Gather any emails or messages exchanged with Lune USA regarding your order, including support requests and replies.
• Return tracking number: If applicable, keep the tracking number for any items you are returning to Lune USA.
• Proof of purchase: Have a copy of your receipt or any relevant payment confirmation readily available.
• Account details: Log into your Lune USA account to verify any account-specific information that may be needed for the refund process.

*Working days are Monday to Friday, and don't include public holidays.

At Lune USA, we offer a range of services designed to enhance your experience with our products. Understanding your rights and the potential for refunds is important for managing your account effectively. While we aim to provide all users with a satisfying experience, certain circumstances may lead to refund eligibility based on subscription status or service usage.

• Subscription Cancellation: Users who have canceled their subscription may qualify for a refund if they request it within a specified time frame after the cancellation takes effect.
• Service Quality Issues: If you encounter a significant issue with the service that was not resolved in a timely manner, you might be eligible for a refund upon submission of a pertinent inquiry.
• Unutilized Services: If you find yourself unable to access or utilize the services due to technical difficulties, you may qualify for a refund for the affected period, provided the issue is reported promptly.
• Promotional Refunds: Users who participated in a promotional offer that did not meet the advertised terms may be eligible for a refund based on the specific promotional guidelines.
• Billing Errors: If you believe there has been an error related to your billing, clarification inquiries may assist in identifying any discrepancies that could lead to eligibility for a refund.

For further assistance, users are encouraged to review their account status and reach out to our support for tailored guidance on eligibility.

Lune USA is committed to providing an excellent experience for its users, even when circumstances require adjustments. Below are some real user scenarios illustrating how refunds were successfully claimed by customers navigating various account-related situations.

• Subscription Plan Change: A customer requested a change from a monthly to an annual subscription but realized shortly after that they preferred the monthly plan. Upon contacting Lune USA's support team, they were able to clarify their concerns and received a refund for the unused portion of the annual subscription.
• Incorrect Billing Amount: One user noticed a discrepancy in their billing when they were charged for a promotional add-on they did not select. After reaching out for assistance, the Lune USA support team confirmed the error and issued a prompt refund for the extra charge.
• Service Interruption: A customer experienced a brief service interruption during their subscription period, which limited their access to content. After reporting the issue to Lune USA, they received acknowledgment of the inconvenience and a refund for that period of service.
• Account Verification Delay: After creating a new account, a user faced delays in the verification process and was unable to utilize the service as expected. Once they reached out to customer support, Lune USA provided a refund for the initial subscription fee while assisting with their account activation.

Tracking your refund status at Lune USA is a straightforward process, thanks to our dedicated communication channels and user-friendly tools. To ensure you have real-time updates on the progress of your refund, follow these specific steps:

• Email Notifications: After you initiate a refund, keep an eye on your email inbox for notifications from Lune USA. We send updates at key stages of the refund process, so look for emails with the subject line "Refund Update" that detail the status of your request.
• Account Dashboard: Log into your Lune USA account and navigate to the Order History section. Here, you can view the details of your previous orders and the status of any refunds associated with them.
• In-App Notifications: If you’ve downloaded our mobile app, you’ll receive push notifications regarding your refund status. Ensure that notifications are enabled in your settings to stay updated.
• Billing Section: Within your account settings, there is a Billing section where you can track your refund requests. This area provides a summary of all transactions, including applied refunds and pending statuses.
• Detailed Progress Information: Each refund status update includes specific information about the progress of your request, such as whether it’s pending, processed, or completed, allowing for efficient tracking.