How to Get a Luno Refund

• Luno account details: Make sure to have your Luno account email and login information ready for identification.
• Transaction ID: Locate the specific transaction ID for the transaction you wish to refund, which can be found in your transaction history.
• Proof of payment: Gather any receipts or email confirmations that were sent at the time of the transaction to substantiate your claim.
• Reason for refund: Clearly articulate the reason for your refund request, whether it’s due to a mistaken transaction, dissatisfaction with services, or unauthorized charges.
• Recent communication: If you have communicated previously with Luno support regarding this issue, have any relevant email correspondence ready for reference.
• Account verification: Be prepared to verify your identity, which may include providing additional information linked to your account.
• Timeframe of transaction: Note the date of the disputed transaction, as there may be policy guidelines regarding the timeframe for refund requests.

At Luno, users have access to various digital financial services, including cryptocurrency trading and wallet management. Understanding your eligibility for a refund is essential, especially as it pertains to your account activity and the specific services utilized. Here are some scenarios where you may qualify for a refund:

• Account Subscription Adjustments: If you upgrade or downgrade your subscription plan during a billing cycle, you might be eligible for a refund for the unused portion of the higher-tier service.
• Inactive Account Fees: In cases where you have not accessed your account for an extended period, you may qualify for a refund of any inactivity fees that apply.
• Transaction Errors: If an error occurs during a transaction that you initiated (such as purchasing cryptocurrencies), you may be eligible for a refund or correction to reflect the correct amount processed.
• Service Interruptions: If you experience a significant service interruption that impacts your ability to use the platform, this scenario may qualify for a potential refund for affected subscription services.

We encourage users to review their account status and specific activity when assessing eligibility for a refund, as each situation is unique. For any specific inquiries regarding your account and refund possibilities, consult the support resources provided by Luno.

At Luno, users often navigate various scenarios that may lead to a refund request or billing inquiry. Here are some realistic situations where users successfully claimed refunds:

• Accidental Subscription Upgrade: A user intended to remain on the basic plan but accidentally upgraded to a premium subscription while exploring new features. Upon realizing the mistake within a few hours, they contacted Luno’s support, explaining the situation and successfully received a refund for the extra charge.
• Service Interruption: A customer experienced an unexpected service outage while trying to execute a significant transaction. After noticing that the service restored shortly after, they reached out to customer support to clarify the situation, leading to a goodwill refund for the transaction fees that were incurred during the downtime.
• Change in Payment Plans: A user decided to switch from a monthly payment plan to an annual one to save costs. However, during the transition process, they were billed for both the annual fee and the month’s subscription. After contacting customer support with the explanation, they received a prompt refund for the overlapping charge.
• Promotional Code Issues: A customer attempted to redeem a promotional code that did not apply as expected during a transaction, leading to a misunderstanding about the total amount charged. Upon providing details of the promo code and the transaction, Luno issued a refund for the difference, ensuring the user received the promotional benefit promised.

If you've recently initiated a refund with Luno, tracking its status efficiently is essential to stay informed about your transaction. Here’s how you can monitor your refund progress with ease:

• Check Your Email: Luno sends out confirmation emails when a refund is initiated and updates on its status. Keep an eye on your inbox (and spam folder) for emails containing any updates regarding your refund.
• Use the Luno App: Open the Luno mobile app and navigate to the 'Account' section. You can check notifications that will provide updates on your refund status directly within the app.
• Visit Your Account Dashboard: Log into your Luno account on the website and head to the 'Order History' section. Here, you'll find detailed records of your transactions, including the status of your refunds.
• Billing Section Insights: In your account settings, you can access the 'Billing' section to view your payment history, where the status and details of any ongoing refunds are outlined.
• Refund Progress Indicators: Luno provides a clear indication of where your refund is in the process, such as 'Processing', 'Completed', or 'Failed', so you know exactly what to expect next.
• Contact Customer Support: If you need further assistance, reaching out to Luno’s customer support can provide you with personalized updates. Use the help section in the app for quicker resolution.