How to Get a LuxeResale Refund

• Order Confirmation Email: Retrieve the email you received upon purchase, which contains your order details and confirmation.
• Transaction ID: Locate the transaction ID associated with your LuxeResale purchase, as this will be essential for tracking your order.
• Return Authorization Number: If applicable, ensure you have the return authorization number provided by LuxeResale for your refund request.
• Photos of the Item: Take clear photographs of the item being returned, showing its condition and any tags or labels, to support your claim.
• Shipping Tracking Information: Keep a record of the tracking details for your return shipment to confirm it has been sent back to LuxeResale.
• Condition of the Item Documentation: Note any defects or issues with the item, alongside how it was packaged and shipped to you, to justify your refund request.
• Payment Method Verification: Ensure you have your payment method details ready, including the last four digits of the card used for the purchase.
• Proof of Purchase: If you received the item as a gift or via a resale platform, provide proof of the transaction to help verify your request.
• Customer Account Information: Have your LuxeResale account details handy, including your username and any other relevant account identification required for processing your refund.
• Refund Policy Review: Familiarize yourself with LuxeResale's refund policy to understand any restrictions or specific conditions related to your return.

At LuxeResale, we understand that our users may have specific circumstances that could affect their billing and eligibility for refunds. Our platform specializes in the resale of luxury items, and we aim to provide a transparent and efficient process for our users. Below are the scenarios that may qualify for a refund in accordance with our policies.

• Item Not as Described: If a purchased item significantly differs from its online description or images, users might be eligible for a refund.
• Item Damaged During Shipping: In cases where an item arrives damaged or in a condition not specified in the listing, users may qualify for a refund.
• Return Request Approved: If a user submits a return request within the designated time frame and it is approved according to our return policy, a refund may be issued.
• Order Cancellation: Users who request to cancel an order prior to shipping may be eligible for a refund of their purchase amount.
• Service Fees for Valuation: Users who have paid for item valuation services that do not proceed might be eligible for a refund of the service fees.

For further details on eligibility and the specific steps to request a refund, users are encouraged to review our complete refund policy on the LuxeResale website or contact our customer service for assistance.

At LuxeResale, customers can sometimes find themselves in situations where refund claims become necessary. Here are a few scenarios highlighting how users have successfully navigated these requests:

• A customer noticed a discrepancy in their monthly subscription charge due to an upgrade they didn't intend to select. After reaching out to customer support for clarification, they received a prompt refund for the difference, allowing them to revert to their original plan without issues.
• One user received a stunning handbag from LuxeResale but found it didn’t match the description or images on the website. After submitting a return request that detailed the discrepancy, the customer received a full refund within the specified return window, making the process smooth and efficient.
• A buyer experienced a shipping delay on an eagerly awaited order due to unforeseen circumstances. Once they contacted LuxeResale's customer service, they were offered a refund for expedited shipping costs, enhancing their overall satisfaction despite the delay.
• A LuxeResale subscriber was exploring an annual plan but decided to switch back to a monthly option after a couple of weeks. Upon contacting support for guidance, they were assured that their initial payment would be pro-rated, resulting in a successful refund for the unused portion of the subscription.

Tracking your refund status at LuxeResale is made easy through various dedicated channels and tools. Follow these tips to stay informed about your refund progress:

• Email Notifications: Keep an eye on your email for updates from LuxeResale regarding your refund. Look for messages titled "Refund Status Update" that provide the necessary details and timelines.
• Account Dashboard: Log into your LuxeResale account and navigate to the Order History section. Here, you will find the status of each order and its corresponding refund status.
• Mobile App Alerts: If you have the LuxeResale app, enable notifications to receive instant alerts about your refund status. Updates are provided in real-time directly to your mobile device.
• Refund Progress Details: In your account settings under the Billing section, you can view detailed information about each refund, including processing times and any issues that may arise.
• Customer Support: For any uncertainties, reach out to LuxeResale customer support via the contact options provided in your account. They can provide personalized updates about your refund status.