Many users often overlook billing details until an unexpected charge catches their attention, perhaps from an automatic subscription renewal. This guide is designed to assist you in understanding how refunds work with Mada FTTH Service, outlining eligibility criteria and the straightforward steps to request your money back swiftly. Our goal is to provide you with the clarity and support you need to navigate the refund process seamlessly.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Mada FTTH service username and associated email address ready for verification.
Service Agreement: Have a copy of your service agreement or terms of service, which outlines your eligibility for a refund.
Transaction Details: Gather transaction IDs or order numbers related to your monthly subscriptions or one-time charges for easy reference.
Proof of Payment: Collect evidence of payment, such as receipts or bank statements showing the charges made for the FTTH service.
Support Ticket: If applicable, include any past support tickets or communications with Mada FTTH regarding service issues leading to the refund request.
Reason for Refund: Clearly articulate the reason for your refund request, whether it’s due to service outages, unsatisfactory service, or billing errors.
Contact Information: Prepare to provide your current contact details if there is a need for follow-up during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Bank Transfer
5-7 working days
Mobile Payments
2-4 working days
Cash Payment
Contact Support for timeframe
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mada FTTH Service
The Mada FTTH Service provides high-speed internet solutions to its users through its subscription model. Users have specific rights regarding their services, including eligibility for refunds under certain circumstances. Understanding these situations can help users manage their accounts and expectations effectively.
Users may qualify for a refund in the following scenarios:
Service Disruption: If users experience an extended service interruption due to issues not attributable to user error, they might be eligible for a refund or credit for the downtime.
Unsatisfactory Installation: If the initial installation does not meet agreed-upon standards or user expectations, and the issue is reported within a specified timeframe, users may qualify for a refund related to installation fees.
Early Termination Requests: If a user requests termination of their subscription within a specified grace period after activation, they could be eligible for a partial refund of their initial payment, subject to the terms of the service agreement.
Billing Errors: In the event of discrepancies in the billing amount compared to the user’s contractual agreement, users may be eligible for a refund or adjustment to their account after appropriate verification.
Service Configuration Changes: If users upgrade or change their service configuration and find the new service unsatisfactory within an introductory period, they may qualify for a refund of the difference in fees.
Users are encouraged to familiarize themselves with the terms specified in their service agreement regarding refunds and to reach out to customer support for clarification on any inquiries related to their eligibility.
Step-by-Step Process to Request Your Mada FTTH Service Refund Like a Pro
If you purchased through Mada FTTH Service:
Visit the mada.ps website and log into your account.
Navigate to the 'Support' or 'Contact Us' section found at the bottom of the homepage.
Choose the 'Submit a Request' option to create a new ticket.
In the subject line, clearly state "Refund Request for Subscription".
In the message body, specify that you wish to request a refund for your subscription.
Mention that the subscription renewed without prior notice.
Indicate that the account was unused during the billing period.
Request confirmation regarding the refund period and process.
Submit the request and note the ticket/reference number for follow-up.
Expect a response within a few business days and be prepared to provide any further information if requested.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on the Mada FTTH Service subscription.
Scroll down and select 'Report a Problem'.
Choose 'Request a Refund' from the options presented.
In the comments, state that your subscription renewed without notification.
Emphasize that you did not use the service during the current billing cycle.
Submit your request and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select 'Subscriptions'.
Find the Mada FTTH Service subscription in the list.
Tap 'Manage' and then select 'Cancel Subscription'.
After cancellation, tap on the subscription again and choose 'Report a Problem'.
In the message, highlight that you did not receive notice of the renewal.
Indicate your reason for requesting a refund, mentioning that the account was inactive.
Submit your request and await a follow-up email.
If you purchased through Roku:
Go to your Roku device and navigate to the Home screen.
Scroll to 'Settings' and select 'Account' and then 'Manage Subscription'.
Locate the Mada FTTH Service subscription.
Select 'Cancel Subscription' to stop future billing.
Visit the Roku website and log into your account.
Go to the 'Help' section and select 'Support'.
Submit a support ticket for a refund.
In your message, state that you wish to request a refund due to unexpected renewal.
Express that the account has been unused since the last charge.
Submit the ticket and await their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Mada FTTH Service for Refund
Script
Copy
Subject: Refund Request – Mada FTTH Service Account [Your Email]
Dear Mada FTTH Service Team,
I am writing to request a refund related to my account. The details of my situation are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
I have attached any relevant documentation for your review.
Could you please confirm the receipt of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is submitted but not yet processed.
Expect updates within 3-5 business days as your request is reviewed.
Processing
Your refund is being reviewed and processed by Mada FTTH Service.
It's being evaluated for approval; typically takes 5-7 business days.
Refunded
Your refund has been completed and the amount credited.
Funds should appear in your account within 5 business days.
Partially Refunded
A portion of your refund request has been approved.
Check your account; only part of the payment is refunded.
Completed
Your refund process is complete and closed.
No further action is needed; transaction is finalized.
Cancelled
Your refund request has been canceled.
No refund will be issued; you can submit a new request if necessary.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Mada FTTH Service, users may occasionally encounter situations that necessitate a refund. Here are some realistic scenarios demonstrating how refunds were successfully claimed:
Service Downtime: A user experienced an unexpected outage for several days while using their Mada FTTH internet service. Upon contacting customer support to explain the situation, they were informed that refunds are applicable for prolonged service interruptions, leading to a successful refund for the downtime period.
Incorrect Billing Cycle: A subscriber noticed that their invoice reflected an incorrect billing cycle due to a system error. After reaching out to Mada FTTH’s support team for clarification, they were able to validate the mistake and received a refund for the difference in charges for that billing period.
Plan Modification Issue: A customer attempted to upgrade their internet plan through the online portal but encountered a glitch that resulted in a double charge. By contacting Mada FTTH's customer service, they explained the issue, and the team efficiently processed a refund for the extra charge while ensuring the upgrade was applied correctly.
Service Cancellation Confirmation: After opting to cancel their subscription, a user mistakenly received one last bill for a service they believed was already terminated. Upon contacting Mada FTTH's support to clarify their cancellation status, they provided necessary documentation and received a prompt refund for the erroneous charge.
The Easiest Way to Get a Mada FTTH Service Refund
If you're frustrated trying to get a refund from Mada FTTH Service—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mada FTTH Service is straightforward when you know where to look. Below are some efficient ways to stay updated on your refund progress.
Email Notifications: Keep an eye on your registered email account. Mada FTTH Service sends out email updates regarding refund requests and their status. Look for subject lines that include "Refund Update" to find these important emails quickly.
In-App Notifications: If you use the Mada mobile app, you can receive real-time notifications regarding your refund status. Make sure to enable notifications so you don’t miss any updates.
Account Dashboard: Log in to your Mada FTTH Service account and visit the Order History section. Your refund requests will be listed here, including current statuses and any additional information provided by Mada.
Billing Section: Navigate to the Billing area of your account dashboard to find details on transactions and associated refunds. This section often includes estimated timelines for refunds to process.
Customer Support: If you're unable to track your refund status through the above methods, consider reaching out to Mada FTTH Service customer support. They can provide specific insights into your refund progress.
FAQ
If you forgot to cancel your Mada FTTH Service on time, unfortunately, refunds for the billing period may not be possible. It's recommended to review the cancellation policy on our website or contact customer support for any specific inquiries regarding your account.
Refund processing times for Mada FTTH Service typically take between 5 to 10 business days. This duration may vary depending on your bank's processing procedures. If you have not seen the refund reflected in your account after this period, we recommend contacting your bank for updates.
If you notice a charge but do not have an active subscription, please check your account status via the Mada FTTH Service website or app. If the charge appears incorrect, contact our customer support team with your account details for further assistance.
If you are unable to obtain a refund directly from Mada FTTH Service, consider reaching out to their customer service for further assistance. You may also explore escalating your request within their support system to ensure it receives additional attention. Additionally, reviewing your account details and any related documentation may provide clarity on the situation.
If Mada FTTH Service refuses to issue a refund, it is advisable to review their refund policy for any specific conditions that might apply. You may also consider reaching out to their customer support team again for further clarification on your request or to discuss any additional information that could be relevant. Additionally, ensure that all account details are accurate and up to date, as this may facilitate the resolution process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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