How to Get a MADE Studio Refund

• Order Number: Have your unique order ID ready, which can be found in your order confirmation email.
• Account Information: Log in to your MADE Studio account to access your purchase history and relevant details.
• Purchase Date: Make note of the date you made the purchase for reference.
• Service/Project Details: Gather specific information regarding the service or project you request a refund for, including any project names or descriptions.
• Transaction Confirmation: Locate your payment confirmation details, including the payment method used (e.g., credit card, PayPal).
• Correspondence Records: Keep copies of any communication regarding the service in question, such as emails or messages exchanged with customer support.
• Reason for Refund: Be prepared to clearly articulate your reason for requesting the refund, following MADE Studio’s guidelines.
• Attachments: Compile any relevant documents or files that could support your refund request (e.g., drafts, designs, or correspondence related to project discrepancies).
• Compliance with Policy: Review MADE Studio's refund policy to ensure your request aligns with their requirements.

At MADE Studio, we value our users and strive to offer clarity regarding refund eligibility for our services. Our primary focus is providing high-quality drafting services tailored to your needs. Understanding your rights in the context of our offerings is essential for ensuring a smooth experience. Below are specific scenarios where users may qualify for a refund:

• Service Delivery Issues: If a drafting service does not meet the agreed-upon specifications or quality standards outlined in your order, you may be eligible for a refund.
• Project Cancellation: For projects that are canceled prior to initiation, users might be eligible for a full or partial refund depending on the cancellation terms agreed upon during the order placement.
• Incorrect Deliverables: Should there be any discrepancies in the drafts delivered—such as incorrect dimensions or missing elements—you could qualify for a refund or a rework of the draft.
• Technical Difficulties: If users experience technical issues that prevent access to the service or the final deliverables due to our platform, you may be eligible for a refund. This is contingent upon verification of the issue.
• Subscription Service Complaints: If you have a subscription and believe there has been a failure in delivering drafted content as per your subscription plan, you could be eligible for a refund or credit based on the specific circumstances.

For any billing clarifications or questions regarding your service, it is always advisable to reach out to our support team who can assist you further with your account management inquiries.

At MADE Studio, users often find themselves needing assistance with account management and billing inquiries. Here are some real user scenarios where individuals successfully navigated the refund process while working with our team:

• Subscription Plan Change: A user realized mid-month that their project needs had changed and requested to downgrade their subscription plan. After reaching out to our support team, they received a prompt refund for the difference in pricing for the current billing cycle.
• Service Interruption: Due to unforeseen technical issues, a user experienced a service interruption that affected their ability to complete a project. Upon contacting MADE Studio, they explained the situation and were able to receive a refund for the affected period.
• Accidental Double Purchase: A user accidentally purchased the same design service twice in a single session. They contacted support to clarify their account status and were happily assisted with a straightforward refund, ensuring they only paid for one service.
• Project Cancellation: A client decided to cancel an ongoing project due to a shift in priorities. After discussing their options with our team, they were able to request a refund for the remaining balance and modify their account to reflect their current needs.

Tracking your refund status with MADE Studio is an essential part of ensuring a smooth experience after your return or cancellation. Here's how you can efficiently keep tabs on your refund process:

• Email Updates: MADE Studio sends out confirmation emails whenever a refund request is initiated. Look for emails with the subject line "Refund Update" to stay informed about the progress of your refund.
• Account Dashboard: Log into your MADE Studio account and navigate to the Order History section. Here, you can view detailed information about each transaction, including the status of your refund.
• In-App Notifications: If you are using the MADE Studio mobile app, enable notifications to receive immediate alerts regarding any updates to your refund status. This includes when your refund is processed or when you need to take further action.
• Billing Section: For a comprehensive view, visit the Billing section in your account settings. This will give you insights into all financial transactions, including pending refunds.
• Refund Progress Details: When checking your refund status, you'll find key information such as the original order date, refund amount, and expected processing timeline, allowing you to manage your finances better.
• Customer Support: If your refund seems delayed or if you have any inquiries, don’t hesitate to contact MADE Studio’s customer support directly through the in-app chat feature or the Help Center on the website for personalized assistance.