It's not uncommon for users to overlook billing details until an unexpected charge appears, often due to an automatic renewal of a subscription. This guide is designed to demystify the refund process for MailerLite, ensuring you understand how it works, who might be eligible for a refund, and the steps to quickly request your money back. We aim to provide clear, friendly guidance to help you navigate this process with ease.
What You Should Prepare Before Applying For Refund
Email address associated with your MailerLite account: Ensure you have access to the email tied to your account for verification purposes.
Subscription plan details: Identify whether you are on a Free, Growing Business, or Advanced plan, including the start date and any upgrades or downgrades.
Transaction ID: Locate the transaction ID for the payment you wish to refund, available in your billing history.
Proof of payment: Have your payment confirmation email or receipt ready as documentation of your purchase.
Reason for refund: Write down a clear and specific reason for requesting the refund, as MailerLite may ask for an explanation.
Any relevant communication: Include screenshots or copies of any email exchanges with MailerLite regarding your account or service issues.
Account activity records: Prepare to show any relevant account activity that may support your request, such as recent campaigns or billing issues.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Apple Pay
5-10 working days
Stripe
5-10 working days
Bank Transfer
7-15 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from MailerLite
MailerLite is a service focused on providing email marketing and automation tools, which operate on a subscription model. Users may have questions regarding their eligibility for refunds depending on various factors related to their account and subscription status. Understanding the specific scenarios that may qualify for refunds can help users navigate their account management more effectively.
Canceled Subscriptions: Users who have canceled their subscription may inquire about refunds if they believe they are eligible for a prorated refund for the remaining period of their billing cycle.
Downgrading Plans: When users choose to downgrade their plan, they might have questions regarding adjustments to their billing and whether any partial refunds apply based on their previous subscription level.
Service Disruptions: If users experience significant disruptions in service that affect their ability to utilize MailerLite's features, they may wish to discuss eligibility for a refund or credit.
Billing Errors: In the case of discrepancies in billing, users may want to clarify their billing statements to address any misunderstandings and inquire about potential adjustments.
Trial Periods: Users who have entered a trial period may seek information on whether they are eligible for a refund based on their subscription transition to a paid plan following the trial.
Each of these scenarios is subject to MailerLite's specific policies, and users are encouraged to reach out to customer support for personalized assistance regarding their eligibility for refunds based on their individual account circumstances.
Step-by-Step Process to Request Your MailerLite Refund Like a Pro
Scroll down to the bottom of the page and click on Contact Us.
Select Billing Issues from the category options.
Fill out the contact form:
In the subject line, write: Request for Refund.
In the message body, mention that the subscription renewed without notice.
State that the account has been unused and request a refund.
Submit the form and check your email for a confirmation response.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your MailerLite Subscription.
Tap on Report a Problem at the bottom of the page.
Select Request a Refund and follow the prompts to describe your issue:
Emphasize that the subscription renewed without notice.
Note that the account was not utilized during the billing period.
Submit your request and check your Apple email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Account.
Tap on Purchase History.
Find your MailerLite Subscription and tap on it.
Select Report a problem from the menu.
Provide details in the given fields:
Mention that you didn’t anticipate the automatic renewal.
Discuss that the account has not been actively used.
Submit the request and wait for an email response from Google Play.
If you purchased through Roku:
Log into your Roku account on the website.
Go to Manage Account.
Select Manage Subscription under the Subscription section.
Find the MailerLite Subscription in the list.
Click on Cancel Subscription.
After cancellation, look for Contact Us or Support on the Roku website.
Write to customer support:
Indicate that the subscription was renewed without notification.
Assert that you have not used the account recently.
Submit your request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review, if applicable.
Please confirm the processing of this refund within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund request is under review, and you will be notified once it's processed.
Processing
The refund is currently being processed by our team.
Your refund is in motion, expect it to be completed shortly.
Refunded
The full amount has been successfully refunded to your original payment method.
You should see the amount reflected in your account within 5-10 business days.
Partially Refunded
A portion of the total payment has been refunded.
Check your account for the updated balance; you may still have credits remaining.
Completed
The refund process has been fully completed.
Everything is settled, and all applicable refunds have been issued.
Canceled
The refund request has been canceled by the user or Merchant.
No further action will be taken on this request, and the original transaction remains.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of MailerLite occasionally find themselves needing to request refunds for various reasons related to their accounts and service usage. Here are a few scenarios where refunds were successfully claimed:
Subscription Overlap: A user upgraded their MailerLite plan in advance in anticipation of a larger campaign but soon realized they had mistakenly subscribed to overlapping services. By contacting customer support, they clarified their subscription status and received a refund for the extra charge without penalty, allowing them to streamline their expenses.
Service Interruption: A customer experienced a temporary service interruption that affected their email campaign schedule. After reaching out to MailerLite’s support team to report the issue, they were informed about a service credit that could help offset their bill, making the process smooth and reassuring.
Plan Downgrade: After evaluating their marketing needs, a user decided to downgrade from a premium plan to a more suitable option. Upon making the change and realizing they were billed the full amount for the premium plan for the upcoming month, they contacted support to discuss the transition. The team facilitated an adjustment, issuing a refund for the difference promptly.
Billing Clarification: A user noticed an unfamiliar charge on their account and reached out for clarification. It turned out to be a result of a promotional renewal after a trial period. After discussing their account usage and confirming they didn't want to continue with that offer, customer support assisted in issuing a refund for the subscription renewal, ensuring full transparency throughout the process.
The Easiest Way to Get a MailerLite Refund
If you're frustrated trying to get a refund from MailerLite—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with MailerLite is straightforward if you know where to look. Follow the steps below to efficiently monitor the progress of your refund:
Email Notifications: Check your email for updates directly from MailerLite. They will send you important messages regarding the status of your refund, including confirmation once the refund has been processed.
Account Dashboard: Log into your MailerLite account and navigate to your dashboard. Here, you can access essential information regarding all transactions, including any refunds requested.
Billing Section: Under the account settings, go to the billing section. This area will have a detailed transaction history where you can find the status of your refunds, including dates and amounts.
In-App Notifications: Look for in-app notifications within MailerLite. These alerts may provide updates on your refund status as you use the platform.
Order History: Check the order history section in your account for a comprehensive view of all your transactions, including pending and completed refunds. This area details each request and its status.
Response Time: Keep in mind that MailerLite usually processes refunds within a few business days. If you don't see an update, this timeframe can help set your expectations.
Customer Support: If you're experiencing issues or have questions about your refund status, don't hesitate to reach out to MailerLite's customer support. They can provide real-time updates and assist with any complications.
FAQ
Unfortunately, MailerLite does not offer refunds for subscriptions that were not canceled before the billing cycle. It's best to review your account settings and billing information regularly to avoid any unintended charges. For any specific issues, their support team may be able to provide additional assistance.
Refunds from MailerLite typically take between 5 to 10 business days to process, depending on your bank or payment provider. Once the refund is initiated, you'll receive a confirmation email, and the funds should reflect in your account shortly thereafter.
If you see a charge but don't have an active subscription with MailerLite, please first check your account for any past subscriptions or trial periods that may still be active. If everything appears correct, reach out to MailerLite’s support team for assistance, providing them with the charge details to help clarify the situation.
If you are unable to receive a refund directly from MailerLite, consider contacting their customer service again for further assistance. You can also escalate your inquiry within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and any related documentation may help clarify your situation.
If MailerLite refuses to issue a refund, consider reviewing their refund policy to understand the conditions that apply. You may also want to reach out to their support team again for further clarification or additional assistance. Additionally, double-check your account details and any related settings that might impact your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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