Overview
MailerLite is a company that helps people and businesses connect with their audience through email marketing. They offer easy tools to create and send emails, build websites and blogs, and make landing pages to gather leads or sell products. You can also automate emails to send at the right time, create signup forms, and even collect subscribers offline with a special app. Plus, if you sell digital products or want to set up paid newsletters, MailerLite has features for that too. They make it simple to manage your contacts and connect with other apps you use.
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The description is based on the official MailerLite website features page which clearly outlines the main services offered in simple terms, perfect for explaining to a consumer-friendly audience.
How to Get a MailerLite Refund: Step by Step
If you purchased through MailerLite direct (credit/debit card or PayPal):
- Log in to your MailerLite account at mailerlite.com.
- Click your profile name in the upper right corner to open the dropdown menu.
- Select Contact us to open a support ticket.
- In your message, clearly mention that you are requesting a refund for your subscription, emphasizing angles such as:
- The subscription renewed without prior notice or warning.
- You did not use the service during the billing period.
- You believe the charge was a mistake or unauthorized.
- For users on Growing Business or Advanced plans, you can alternatively click Need Help? at the bottom-left corner, then select Email support to create a ticket.
- If you have an Advanced or Premium plan, you may also use the Live chat feature from the chat icon at the bottom-right or via Need Help? at the bottom-left to expedite your request.
- Wait for a response from MailerLite support and follow any instructions they provide.
If you purchased through a third-party billing provider (e.g., Apple, Google Play):
- Access the relevant billing platform's subscription management:
- For Apple: Open the Settings app on your iPhone or iPad, tap your Apple ID at the top, then tap Subscriptions. Find MailerLite and select it.
- For Google Play: Open the Google Play Store app, tap your profile icon, then go to Payments & subscriptions > Subscriptions. Select MailerLite.
- Request a refund through the platform's refund process by selecting "Report a problem" or a similar option.
- Mention the subscription renewed without notice or that you did not use the account to strengthen your case.
- If refund is denied, contact MailerLite support directly as outlined above for direct purchases, referencing the third-party billing.
Tips and Tricks for Getting a MailerLite Refund
- Document all communications meticulously, including emails and chat transcripts.
- Request a refund early after noticing issues or unexpected charges to increase chances of success.
- Clearly state specific service failures or reasons for inability to use the platform in your request.
- Use a firm but polite tone, emphasizing your consumer rights and the failure of their service.
- Cancel your subscription immediately if denied a refund to prevent additional charges.
- Escalate your request through multiple channels: support tickets, emails to different departments, live chat, and social media platforms.
- Mention the lack of response or unreasonable response times from MailerLite as part of your argument.
- Time your refund request soon after billing or upon service failure to improve your case.
- Reference previous email marketing providers you switched from to highlight dissatisfaction.
- Consider filing a chargeback with your credit card company if MailerLite refuses to refund, providing your documented evidence.
- Use simple, clear refund request language, e.g., “Dear MailerLite Team, I noticed an accidental charge for a service I did not use this cycle. I kindly request a refund promptly.”
Why Do People Request Refunds from MailerLite
- Account termination due to alleged violations of anti-spam policies, including high bounce rates and use of non-compliant list collection methods.
- Termination without prior notice or valid justification, with no evidence or specifics provided by MailerLite.
- Refund denial based on policy breaches or service use even when customers request refunds.
- Billing issues such as payment for advanced yearly memberships but getting downgraded to free accounts without support or recognition of payments.
- Failure to provide paid services, leading to accusations of bad-faith business practices and lack of transparency.
- Account deletion after free plan conversion deadline, resulting in lost subscriber lists and data, with refused account restoration.
- Dismissive and unhelpful customer support when handling refund or restoration requests.
- Concerns over data backup and transactional mail storage not being properly managed or restored.
- Ethical and legal concerns regarding GDPR compliance and Terms of Service overruling customer rights.
MailerLite Refund Script
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Dear MailerLite Team,
I hope this message finds you well. I am writing to address a billing issue that recently occurred on my account. I noticed an accidental charge that I believe should be refunded, as I have not utilized the service that was billed for the current cycle.
I appreciate your prompt attention to this matter and kindly request a refund at your earliest convenience. Thank you for your understanding and support.
Best regards,
MailerLite Refund Policy
MailerLite's refund policy states that refunds are only provided if they terminate the services without cause before the end of the year for which you have paid. Additionally, there are no refunds for account suspensions due to violations of their policies, for unused or partially used plans, or for cancellations made immediately after a billing charge. Individual customers may request a refund within 14 days if the service is not used for business purposes, but refunds are typically only granted at the company's discretion and must be requested within 30 days of the transaction.
The Easiest Way to Get a MailerLite Refund
If you’re frustrated trying to get a refund from MailerLite—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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