How to Get a Make Refund

• Account Information: Ensure you have your Make account login details ready, including your username and password.
• Transaction ID: Locate the specific transaction ID associated with the purchase you are seeking a refund for, found in your account transaction history.
• Purchase Date: Know the exact date of the transaction for accurate processing of your refund request.
• Service/Product Details: Have specific details about the service or product you are requesting a refund for, including plan type, features, and usage.
• Payment Method: Be prepared to provide details on the method of payment used for the transaction (credit card, PayPal, etc.).
• Reason for Refund: Clearly articulate the reason for your refund request, as this is often required in the refund request form.
• Supporting Documentation: Gather any relevant documentation such as screenshots, error messages, or communication with customer support that support your refund claim.
• Email Correspondence: If applicable, have relevant email correspondence regarding your purchase or customer support interactions readily available.
• Subscription Status: If applicable, check your subscription status to determine if you are eligible for a refund according to the terms of service.
• Usage Timeframe: Review the service usage timeframe to confirm you are within the allowable limits for a refund based on Make's policy.

*Working days are Monday to Friday, and don't include public holidays.

At Make (leadkeeper.net), users engage with a comprehensive digital service that focuses on enhancing lead management and marketing automation. Understanding user rights and eligibility for refunds is important for ensuring a smooth experience with our offerings. Refund eligibility is primarily dictated by your account management actions and subscription status.

The following situations may qualify users for a refund:

• Subscription Downgrade: If you downgrade your subscription plan before the next billing cycle, you might be eligible for a pro-rated refund based on the remaining value of your previous plan.
• Billing Errors: Users who find discrepancies in their billing related to promotional credits or mistakenly applied charges may be eligible for adjustments or refunds upon verification.
• Service Inaccessibility: In cases where users experienced prolonged issues accessing the service due to technical reasons, a refund could be considered for the affected period based on service level agreements.
• Plan Cancellations: If a user cancels their subscription but remains within the refund eligibility period defined in the terms of service, a refund may apply for the unused portion of the subscription.

For any refund inquiries, users are encouraged to review their account details and contact customer support for tailored assistance regarding specific circumstances and eligibility considerations.

At Make, users occasionally seek refunds for various reasons related to their subscriptions or account management. Below are some common scenarios illustrating how users successfully claimed refunds:

• Subscription Upgrade Confusion: A user upgraded from a Basic to a Pro plan but realized they only needed the Basic features. They contacted Make’s support to explain their situation, and after confirming their needs, a refund for the difference in cost was processed promptly.
• Service Downtime: During a scheduled maintenance period, a user experienced unexpected service interruptions that affected their workflow. After submitting a support request, Make verified the downtime and issued a refund for the time affected, ensuring the user felt valued and supported.
• Unused Trial Period: A user tried the service during the free trial but decided it wasn't the right fit before the trial ended. They reached out to Make’s team to clarify the trial terms and successfully received a refund for any charges that occurred after they opted out of continuing the service.
• Account Management Error: A user mistakenly thought they were charged for a service they were not using and contacted Make for clarification. After reviewing the situation, Make confirmed no ongoing charges were applicable, and as a courtesy, issued a refund for an occasional charge that had been mistakenly applied during a prior billing cycle.

Tracking your refund status with Make is straightforward and designed to keep you informed at every step. Here are the efficient ways to stay updated on your refund:

• Email Notifications: Make sends automated email updates regarding your refund. Look for emails with the subject "Refund Update" to stay informed about any changes to your refund status.
• In-App Notifications: Check your Make dashboard for in-app notifications. When a refund is processed or there are updates, a notification will appear at the top of your screen.
• Account Dashboard: Log into your account and navigate to the Order History section. Here, you can view the status of your refunds along with details on the original transaction.
• Billing Section: Visit the Billing section of your account settings. This area provides comprehensive information including pending refunds and expected processing times.
• Refund Progress Information: Make provides a detailed breakdown of your refund status. You can see if your refund is requested, in process, or completed, along with estimated timelines for each stage.
• Merchant-Specific Tools: If you're a merchant using Make, utilize the Merchant Dashboard which includes a dedicated Refund Tracking tool. This feature allows you to see all customer refund requests and their current status in one centralized location.