Navigating billing can often become an afterthought until an unexpected charge catches you off guard, particularly with automatic subscription renewals. This guide is designed to clarify how refunds work at Make Space, outlining eligibility criteria and providing straightforward steps for requesting your money back efficiently. Whether you’re seeking a refund or simply want to understand the process, we’re here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Have your MakeSpace account email and password ready to access your account details.
Transaction ID: Locate the transaction ID associated with the order you wish to refund.
Order Details: Gather specific details about the service or item, including the date of service or purchase, and any relevant service package.
Original Payment Method: Prepare information on how you originally paid (credit card, PayPal, etc.) to verify your transaction.
Service Usage Records: Document any pertinent details regarding the usage of the service, such as pickup dates or storage duration.
Refund Reason: Clearly outline the reason for your refund request, following MakeSpace's refund policy guidelines.
Contact Records: Keep records of any previous communications with MakeSpace’s support team regarding your issue.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 business days
PayPal
2-4 business days
Bank Transfer
5-7 business days
Apple Pay
3-5 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from make space
At Make Space, we strive to provide our users with a seamless experience when utilizing our services. Understanding individual circumstances can help determine potential eligibility for refunds related to your account. Below are specific scenarios that may qualify for refunds based on our policies and practices.
Service Cancelation: If you canceled your subscription before the next billing cycle but were charged for a subsequent period, you might be eligible for a refund for that charge, depending on the timing of your cancellation.
Account Management Issues: If there are discrepancies in your account usage due to technical issues or a misunderstanding of your billing cycle, you may qualify for a refund based on the specific circumstances surrounding your account.
Unused Subscription Period: If you have a subscription and did not utilize our services for a significant portion of the billing cycle, you might be eligible for a refund for that unused period, contingent on our refund policies.
Product Defects: For any physical products received that do not meet quality standards or have defects upon arrival, a refund request may be applicable based on the evaluation of the situation and adherence to our return policies.
We encourage you to review your account details and reach out to our customer support for guidance on eligibility for refunds tailored to your specific situation.
Step-by-Step Process to Request Your make space Refund Like a Pro
If you purchased through make space.com:
Visit the make space website and log in to your account.
Go to your Account Settings.
Select Billing from the navigation menu.
Locate the current subscription details and find the Request Refund option.
Fill out the refund request form, mentioning that the subscription renewed without notice or that the account has been unused.
Submit your request and take note of any confirmation number provided.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your make space subscription and tap on it.
Scroll down and select Report a Problem.
Choose Request a Refund and provide details, mentioning that the subscription renewed unexpectedly.
Follow prompts to finish the process.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions and select your make space subscription.
Choose Refund or Report a problem.
Select the appropriate option, and mention that the account has been unused or that the subscription renewed without notice.
Submit your request and await a response.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account page.
Select Manage Subscriptions.
Find the make space subscription and choose Cancel Subscription.
After cancellation, look for a Request Refund option.
Explain in the comments that the subscription renewed unexpectedly or that you have not used the account.
Complete the request and wait for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to make space for Refund
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Subject: Refund Request – make space Account [Your Email]
Dear make space Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount].
Please find any attached documentation that may assist you in processing my request.
I kindly ask for a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund is on the way, but you'll need to wait for processing.
Processing
The refund is actively being processed by our team.
Your refund is currently in review; expect it to complete soon.
Refunded
The refund has been completed and the amount has been returned to your account.
You should see the funds reflected in your account within 3-5 business days.
Partially Refunded
A portion of the original payment has been refunded.
Check your account for the amount refunded; any remaining credits can be applied to future charges.
Completed
The refund process has been finalized with no further actions required.
Your refund has successfully gone through, and there’s no need for further follow-up.
Canceled
The refund request has been canceled by the user or the system.
No refund will be issued. If this was an error, please reach out to customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At MakeSpace, users occasionally face situations that lead them to seek refunds for various reasons related to their storage or subscription services. Here are some real user scenarios where customers successfully claimed a refund:
A user decided to upgrade their storage plan halfway through the billing cycle but quickly realized they would not need the extra space. Upon contacting MakeSpace support, they received a prorated refund for the unused portion of the upgraded plan, helping them revert to their original subscription seamlessly.
A customer had to change their moving date unexpectedly due to personal circumstances. They reached out to MakeSpace to reschedule their pickup service. After explaining their situation, they were able to receive a full refund for the initial pickup charge, which they then used to reschedule for a later date.
A user experienced delays with a scheduled delivery of their stored items due to truck issues. After reaching out to customer service for clarification, they were offered a refund for the delivery fee, recognizing the inconvenience caused by the delay, allowing the customer to maintain goodwill with the service.
Another customer mistakenly ordered an additional packing supply kit that they later realized they didn't need. They contacted MakeSpace support within the return window and successfully received a full refund for the extra kit purchased, allowing them to manage their expenses more effectively.
The Easiest Way to Request a make space Refund
If you're frustrated trying to get a refund from make space—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Make Space is straightforward and efficient. Utilize the following methods to stay updated on your refund progress:
Check Your Email: Make Space sends email notifications regarding any updates on your refund status. Keep an eye on your inbox for messages that provide details about processing times and confirmation of completed refunds.
Utilize In-App Notifications: If you have the Make Space mobile app, ensure that notifications are enabled. This will alert you to any changes in your refund status without needing to log in every time.
Visit Your Account Dashboard: Log into your Make Space account and navigate to the Billing Section. There you can view your refund history and status updates. Look for any notes or dates indicating when your refund was processed.
Review Order History: Within your account settings, check the Order History. Each order will have information related to refunds. If a refund has been initiated, you’ll see the details listed next to the respective order.
Contact Customer Support: If you need more information about your refund status, reach out to Make Space customer support via the contact options provided on their website. They can give you up-to-date information specific to your refund query.
FAQ
If you forget to cancel your subscription on time, unfortunately, refunds for that billing period are not typically available. We recommend reviewing your account settings and cancellation policies to avoid this situation in the future. For any specific concerns, please feel free to reach out to our support team for assistance.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment provider. Once the refund is initiated, you should receive a notification confirming the transaction. If you have not seen the refund after this time, it’s advisable to check with your bank for further details.
If you see a charge but do not have an active subscription, please start by checking your account details on the Make Space website to confirm your subscription status. If everything seems correct, reach out to Make Space customer support for further assistance, providing them with the details of the charge for a quicker resolution.
If you're unable to secure a refund directly from Make Space, consider reaching out to their customer service again for further assistance. You can also explore escalating your request within their support system to ensure it is reviewed thoroughly. Additionally, reviewing your account details and past communications may help clarify the situation.
If Make Space refuses to issue a refund, it's advisable to review their refund policy carefully to understand the specific terms that apply. You may also consider reaching out to their customer support again for further clarification or assistance. Additionally, double-checking your account details and transaction history might provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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