Many users don't consider billing details until an unexpected charge appears, such as an automatic subscription renewal. In this guide, we will clarify how refunds work at MakeVideoEZ, outline who qualifies for a refund, and provide step-by-step instructions on how to request your money back efficiently. Our goal is to ensure a seamless experience and alleviate any concerns regarding your transactions.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username associated with MakeVideoEZ.
Transaction ID: The unique transaction ID from your payment confirmation email or receipt related to the purchase.
Subscription Details: If you are requesting a refund for a subscription, provide your subscription start date and the type of plan you purchased.
Reason for Refund: A detailed explanation of why you are requesting a refund, including any specific issues faced with the service.
Screenshots: Any relevant screenshots that illustrate the issue or malfunction with the service that prompted the refund request.
Previous Correspondence: Include any email exchanges or support tickets you have had with MakeVideoEZ regarding your issue.
Payment Method: Details about your payment method used for the transaction (e.g., credit card, PayPal) and any associated account details if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from MakeVideoEZ
At MakeVideoEZ, we offer a subscription-based service tailored to help users create videos easily and efficiently. Understanding the circumstances under which users may qualify for a refund is essential to ensuring a smooth experience with our service. Refund eligibility typically hinges on account management inquiries and specific subscription scenarios that may arise during your use of our platform.
Subscription Cancellation: Users who cancel their subscription prior to the next billing cycle may be eligible for a refund for the unused period of service, depending on the timing of the cancellation.
Service Dissatisfaction: If a user encounters significant issues with the platform that prevent them from effectively utilizing the service, they may qualify for a refund after providing relevant details and attempting to resolve the issue.
Technical Issues: In cases where a user is unable to access the service due to technical disruptions that were not resolved within a reasonable timeframe, they might be eligible for a refund for the duration of the downtime experienced.
Billing Errors: If there is a discrepancy in the billed amount compared to the stated subscription plan, users could potentially qualify for a refund to rectify the billing issue.
Trial Period: Users who subscribe during a trial period may cancel within the trial timeframe and not incur any charges, thus effectively avoiding charges altogether.
It is crucial for users to review their account settings and subscription details to ensure clarity regarding their eligibility for refunds based on the unique circumstances of their experience with MakeVideoEZ.
Step-by-Step Process to Request Your MakeVideoEZ Refund Like a Pro
If you purchased through MakeVideoEZ.com:
Go to the MakeVideoEZ.com website.
Log in to your account.
Navigate to the Help Center or Contact Us section.
Look for the Refund Request Form.
Fill out the form with the following details:
Your membership ID.
The reason for the refund request, mentioning that the subscription renewed without notice.
Your last billing date.
Your email address associated with the account.
Submit the form and keep an eye on your email for further correspondence.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on MakeVideoEZ.
Scroll to the bottom and tap on Report a Problem.
Choose the appropriate issue, emphasizing that the account was unused.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Locate your MakeVideoEZ subscription.
Tap Manage, then select Refund.
Complete the form, noting that the subscription renewed unexpectedly.
Submit your request.
If you purchased through Roku:
Navigate to the Roku home screen.
Scroll to Settings and select it.
Choose Account and then Manage Account.
Go to Manage Subscriptions.
Select MakeVideoEZ from your active subscriptions.
Choose the Request Refund option.
Provide the required details, mentioning you were unaware of the renewal.
Submit the request and await a response from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund for my MakeVideoEZ account. Billing Date: [Billing Date] Amount: [Amount]
[describe reason]
Attached to this email are the relevant documents for your reference. I would greatly appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter. Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
You're waiting for confirmation of your refund, which typically takes 1-3 business days.
Processing
Your refund is being processed by our team.
Expect your funds to be credited back to your original payment method shortly, usually within 3-5 business days.
Refunded
Your refund has been successfully completed and processed.
You should see the amount reflected in your account or payment method within 1-3 business days.
Partially Refunded
A portion of your original payment has been refunded.
You will receive the refunded amount back to your account; any remaining balance is for future use or can be refunded later.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact support to discuss the next steps.
Completed
All refund processes related to your request are complete.
You can now check your account for the final amount; everything should be settled.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At MakeVideoEZ, customers often find themselves in situations where a refund is necessary due to various account-related issues. Here are some realistic scenarios where users successfully claimed refunds:
A user mistakenly upgraded to a premium subscription instead of a standard plan during a promotional offer. After reaching out to customer support with their account details, they quickly had the upgrade reversed and received a full refund for the difference in cost.
One customer experienced a temporary service outage while using a critical feature for a project. After reporting the issue, the support team offered them a refund for the subscription month affected, ensuring they felt valued for their experience.
After subscribing to MakeVideoEZ, a user found that the platform didn’t meet their specific needs for video editing software. They contacted customer service within the trial period and were promptly refunded the subscription fee, allowing them to explore other options without hassle.
A customer who had activated a subscription for their educational institution decided not to continue after a change in curriculum. They explained their situation to MakeVideoEZ's support team, resulting in a courteous resolution and a refund for the unused portion of their yearly subscription.
The Easiest Way to Get a MakeVideoEZ Refund
If you're frustrated trying to get a refund from MakeVideoEZ—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with MakeVideoEZ is simple and efficient. Here are the steps you can take to stay updated on your refund progress:
Check Your Email: MakeVideoEZ regularly sends email updates regarding your refund status. Look for emails from support@makevideoez.com, which will provide information about your refund request and any changes in status.
Use the In-App Notifications: If you are using the MakeVideoEZ app, check the notifications section. Important updates about your refund will appear there to keep you informed in real-time.
Visit Your Account Dashboard: Log in to your MakeVideoEZ account and navigate to the Account Dashboard. Here, you can easily track your refund under the Billing section where the status will be listed clearly.
Review Your Order History: Go to the Order History tab in your account settings. Each order will display its refund status, making it easy to see which refunds have been processed.
Refresh Your Billing Section: In the Billing area of your account, you can find detailed information about each refund, including the original payment, the refund amount, and expected time frames for completion.
FAQ
If you forget to cancel your subscription on time, our standard policy does not allow for refunds for that billing period. However, we encourage you to reach out to our support team, as they may be able to assist you based on your specific situation. Your satisfaction is important to us, and we're here to help!
Refunds from MakeVideoEZ typically take 5-10 business days to be processed and reflected in your account, depending on your bank's policies. Once initiated, you should receive a confirmation email detailing the refund transaction.
If you notice a charge but don’t have an active subscription, please start by checking your email for any confirmation of a purchase or subscription. If you still need assistance, reach out to our customer support team with the details of the charge, and we’ll help clarify the situation.
If you're unable to obtain a refund directly from MakeVideoEZ, consider reaching out to customer service again for further clarification on your request. You might also explore options to escalate your inquiry within their support system for additional assistance. Additionally, reviewing your account details could provide insights into your recent transactions and any relevant policies.
If MakeVideoEZ refuses to issue a refund, you may want to carefully review their refund policy to understand the terms and conditions. Additionally, consider reaching out to their customer support team again for further clarification or assistance regarding your specific situation. It's also helpful to double-check your account details to ensure that everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)