Many users only consider billing when an unexpected charge catches them off guard, often from an automatic subscription renewal. This guide is designed to help you navigate the refund processes for popular services like Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, and SnapShort. We’ll clarify who is eligible for refunds and provide you with clear, step-by-step instructions to request your money back efficiently. Whether you're new to these services or just need a refresher, our aim is to make the refund process straightforward and stress-free.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username for verification.
Order/Subscription ID: Locate your order number or subscription ID, typically found in confirmation emails or account settings.
Purchase Receipt: Gather the initial receipt or invoice of your purchase, which should include the transaction details.
Payment Method Details: Have details ready regarding the payment method used, including partial card numbers or PayPal information.
Cancellation Policy: Review and note the specific cancellation or refund policy applicable to your purchase on the merchant’s website.
Reason for Refund: Clearly articulate the reason for your refund request, as this may be needed for processing.
Previous Communications: If you have already contacted customer support, keep any reference numbers or previous correspondence handy.
Device Information: In the case of Malwarebytes, include details about the device you were using, OS version, and any error messages if applicable.
App Version: Mention the version number of the app you’re seeking a refund for (e.g., for Pocket FM, Playlet, DramaBox).
Subscription Status: Confirm whether your subscription is currently active or expired, as this may affect your refund eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-7 working days
Bank Transfer
7-14 working days
Google Play
5-10 working days
Apple Pay
3-8 working days
In-App Purchase (Pocket FM, Solitaire)
Immediate to 5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, SnapShort
Users of Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, and SnapShort may have specific rights regarding eligibility for refunds based on their service or subscription type. Each platform has unique offerings, and understanding the terms of service will help users determine if they might qualify for a refund under certain circumstances.
Malwarebytes: Users may be eligible for a refund if they experience issues with the software that prevents it from performing as advertised during the trial or initial subscription period. A request for a refund ideally should be made within a specified timeframe after the initial purchase or renewal.
Pocket FM: Subscribers might qualify for a refund if they subscribe at a certain tier and find that the expected audio content is not delivered as described or becomes unavailable within a defined period.
Solitaire: Users who purchase in-game coins or items may seek a refund if the purchase does not function as intended within a specific timeframe, or if they face severe technical issues that hinder gameplay.
GoodShort: If users subscribe and find the service does not meet the outlined expectations for accessibility or content delivery, they could inquire about refund options, especially within the initial phase of their subscription.
Playlet: Users may be eligible for refunds for any purchased tickets to events that are canceled or significantly changed, given that the platform has a clear refund policy for such scenarios.
DramaBox: Subscribers could qualify for a refund if there are significant interruptions in service or access to content for an extended period, impacting their user experience.
SnapShort: Users who purchase specific features might be eligible for a refund if those features do not work as advertised or if there are systemic issues affecting their experience.
It's important for users to review the specific terms and conditions provided by each platform to understand their rights and the procedures necessary to request a refund, if applicable.
Step-by-Step Process to Request Your Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, SnapShort Refund Like a Pro
If you purchased through Malwarebytes:
Visit the Malwarebytes website and log into your account.
Go to the Billing section from the main menu.
Select View Purchase History to find your subscription.
Click on the Request Refund link next to the relevant subscription.
In your message, mention that you are requesting a refund because the subscription renewed without prior notice.
Highlight that you did not use the account during the billing cycle.
Submit the request and monitor your email for confirmation.
If you purchased through Pocket FM:
Open the Pocket FM app on your device and log into your account.
Tap on your Profile icon.
Select Subscriptions from the menu.
Locate the subscription in question and tap on Request Refund.
State that the subscription was renewed without warning.
Emphasize the lack of usage during the renewal period.
Follow any prompts to finalize the refund request.
If you purchased through Solitaire:
Open the Solitaire app where you purchased your subscription.
Access the Settings menu by tapping the gear icon.
Select Manage Subscriptions.
Find the relevant subscription and tap Request Refund.
Express that you did not receive any notice before the renewal.
Indicate that the app was not used.
Complete the submission process as prompted.
If you purchased through GoodShort:
Log into your account on the GoodShort website.
Navigate to the Account Settings.
Click on Your Subscriptions.
Identify the subscription and select Request Refund.
Mention the absence of any notification about the renewal.
Point out the lack of account activity during that time.
Submit your request and check your email for updates.
If you purchased through Playlet:
Open the Playlet app and log into your account.
Tap on your Profile icon at the bottom right corner.
Select Subscription Management.
Choose the subscription you want a refund for and click Request Refund.
Clarify that the subscription renewed unexpectedly.
Note that you did not utilize the service during this period.
Proceed with the on-screen instructions to submit.
If you purchased through DramaBox:
Open the DramaBox app and sign in.
Navigate to the Settings area.
Find the section labeled Subscriptions.
Locate your subscription and tap on Request Refund.
Indicate that the subscription renewed without advance notice.
Stress that you did not use the service at all.
Finish by following any prompts presented to complete your request.
If you purchased through SnapShort:
Open the SnapShort app and log in to your account.
Access the Settings menu through the side navigation.
Select Manage Subscriptions.
Identify your subscription and tap on Request Refund.
State that the subscription renewed without prior notice.
Emphasize that you didn’t use the service after the renewal.
Submit the request and monitor for further communication.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription you wish to refund and tap it.
Tap on Report a Problem at the bottom of the page.
Explain that the subscription renewed without notice.
Highlight that you had no usage of the service.
Submit your message and check your email for any responses.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find the subscription.
Select Cancel Subscription (if required).
Under the subscription, tap Request Refund.
Clarify that the renewal happened without warning.
Mention that the account has been inactive.
Complete the process as directed.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Your Subscriptions.
Locate your subscription within the list and select it.
Click on Request Refund.
State that the subscription renewed without any notice.
Point out that the account has remained unused.
Follow the prompts to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, SnapShort for Refund
I am writing to address a billing issue with my account. [describe reason]
Based on this situation, I would like to request a refund in the amount of [Amount].
If applicable, I have attached supporting documentation for your review.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Your refund is in the initial review stage, and you may need to wait 1-3 business days for a decision.
Processing
Your refund has been approved and is currently being processed.
Funds are being transferred, and you can expect to see the refund in 3-5 business days.
Refunded
The refund has been successfully completed and funds returned to your account.
You should see the amount credited back to your payment method shortly.
Partially Refunded
A portion of your total amount has been refunded.
You will receive the partially refunded amount, and details of what was retained will be provided.
Completed
The refund process has been fully completed, and no further action is required.
Your refund is final, and you may continue to use the service without the earlier charges.
Canceled
Your refund request has been canceled and will not be processed.
If you believe this is an error, please contact customer support for assistance.
Denied
Your refund request has been reviewed and denied.
You will receive information explaining why the request was denied; further appeals may be available.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can be an essential aspect of user experience, especially for digital services. Here are some real user scenarios demonstrating how refunds were successfully claimed across various platforms.
Malwarebytes: A user realized after purchasing a yearly subscription that they had accidentally selected the wrong plan. Upon contacting customer support, they explained the situation and successfully obtained a refund for the difference, allowing them to switch to their desired plan seamlessly.
Pocket FM: After subscribing to a premium audiobook service, a user faced technical issues that prevented them from accessing the content. They reached out to customer service detailing their experience, and were promptly issued a refund as they hadn’t been able to utilize the service due to the ongoing issue.
GoodShort: A user discovered that the video level they purchased did not meet their expectations based on the description provided. Following a polite inquiry about the content, support offered them a refund, understanding that the user felt the product didn’t align with their needs.
DramaBox: A subscriber intended to try a new drama series but realized that a personal schedule change would prevent them from using the service for the next month. They contacted support for a refund for the unused month, and the team processed the request quickly, acknowledging the user's circumstances.
The Easiest Way to Get a Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, SnapShort Refund
If you're frustrated trying to get a refund from Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, SnapShort—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status effectively is crucial for a smooth experience with your purchases from Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, and SnapShort. Each platform has specific methods for communicating updates and checking the status of your refund. Here’s how you can efficiently track your refund status across these platforms:
Malwarebytes: Refund updates are communicated via email. Check your registered email account for update notifications. You can also track your refund status by logging into your account on the Malwarebytes website and navigating to the Order History section under Account Settings.
Pocket FM: Visit the Billing Section in the app to view the status of your refunds. Pocket FM typically sends in-app notifications about refund progress, so ensure notifications are enabled for timely updates.
Solitaire: You can track your refund via the Account Dashboard. Solitaire provides updates through email and in-app messages, detailing the refund processing time and any actions needed from your side.
GoodShort: Refund progress can be monitored in the Order History of your account settings. GoodShort sends email confirmations when a refund request is initiated, so keep an eye on your inbox for pertinent details.
Playlet: Users can check their refund statuses through the Billing Section of the app. Playlet usually updates users via email once a refund is approved or processed, so make sure your email preferences are set correctly.
DramaBox: Access the Purchase History in your account to view refund statuses. Notifications on refund progress are often provided through the app, along with detailed emails outlining the refund timeline.
SnapShort: To track your refund, go to the Account Dashboard where you’ll find the relevant details. SnapShort sends email updates regarding your refund status, so ensure you check your inbox regularly for these notifications.
FAQ
Refund policies can vary by service, so it's important to check the specific terms for each platform. If you forgot to cancel in time, some services may offer a grace period or exceptions, while others might adhere strictly to their policy. It's best to reach out to customer support for clarification and to discuss your situation.
Typically, refunds can take anywhere from 5 to 10 business days to process, depending on your bank or payment provider. Once the refund has been initiated, you should receive a confirmation email detailing the transaction status. Always check with your financial institution for specific timelines related to your account.
If you see a charge but do not have an active subscription, please start by checking your account details on the respective service's website to confirm your subscription status. If you still have questions, reach out to the customer support team for assistance and provide them with the charge details for further investigation.
If you are unable to secure a refund directly from Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, or SnapShort, consider reaching out to their customer service again to seek further clarification or assistance. You might also explore escalating your request within their support systems to ensure your issue is thoroughly addressed. Additionally, reviewing your account details for any overlooked options can be beneficial.
If you find that your refund request has been declined by Malwarebytes, Pocket FM, Solitaire, GoodShort, Playlet, DramaBox, or SnapShort, consider revisiting their refund policy for clarity on the terms and conditions. You may also reach out to their customer support again to ask for further assistance or clarification regarding your refund request. Additionally, check your account details to ensure all information is correct and that you meet any specific criteria for a refund.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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