How to Get a Maneup Refund

• Account Email: Ensure you have the email address associated with your Maneup account ready.
• Order Number: Locate the specific order number for the purchase you wish to refund.
• Transaction ID: Gather the transaction ID provided during your purchase for quicker processing.
• Documented Proof: Collect screenshots of your order confirmation and any associated emails regarding the purchase.
• Refund Policy Reference: Familiarize yourself with Maneup's refund policy to understand your eligibility and any conditions that apply.
• Cancellation Confirmation: If applicable, ensure you have confirmation of any cancellation or subscription change that prompted the refund request.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund to facilitate the approval process.
• Payment Method Details: Have the details of the payment method used for the transaction available, as it may be required for processing.

*Working days are Monday to Friday, and don't include public holidays.

At Maneup, user satisfaction is a priority, and we understand that there may be circumstances where refunds are requested. Our refund eligibility criteria are specifically tailored to the nature of our services, allowing us to address user concerns effectively.

Refund eligibility may apply in the following situations:

• Subscription Cancellation: Users who cancel their subscription prior to the next billing cycle may be eligible for a refund on any unused time left in the current billing period.
• Service Interruption: If users experience a significant interruption in service that affects their ability to access Maneup's features, they may qualify for a refund for the period impacted.
• Account Management Conflicts: In cases where users face issues related to account access or management that prevent them from utilizing the services, they might be eligible for a refund based on the duration of the issue.
• Product-Specific Conditions: For certain digital products purchased through Maneup, refunds may be available if the product does not meet the described specifications or if there are significant content discrepancies that affect usability.
• Promotional Offers: If eligibility for a promotional offer was not properly applied at checkout, users might be eligible for a refund to reflect the intended pricing or benefits.

We encourage users to review their account and usage details when considering a refund request. Each situation is assessed individually to ensure fair and accurate resolution based on the specific criteria above.

Here are some realistic scenarios illustrating how Maneup users successfully claimed refunds based on their unique interactions with the service:

• Subscription Downgrade: A user decided to downgrade their Maneup subscription plan due to changing usage needs. After submitting a request through the help center to adjust their plan, they received a prorated refund for the unused portion of their previous subscription, facilitating a smooth transition to their new plan.
• Service Interruption: During a routine maintenance window, a Maneup service experienced downtime affecting several users. After reaching out to customer support, a user was informed they were eligible for a service credit due to the outage, which was delivered as a refund to their account.
• Accidental Upgrade: A user mistakenly upgraded to a premium service package while navigating the Maneup interface. By promptly contacting customer support, they were able to clearly explain the situation and request a refund for the unintentional charge. Maneup processed the refund efficiently, ensuring the user could revert to their original subscription level without issue.
• Billing Clarification: After noticing an unexpected charge on their Maneup account, a user contacted support to inquire about the transaction. Upon review, the support team clarified that the charge was for an additional feature they had signed up for earlier but had forgotten. Understanding the situation, the user opted to remove that feature and requested a refund for the latest charge, which was granted promptly.

Tracking your refund status with Maneup is straightforward and can be done efficiently through various channels. Knowing where to look and what updates to expect will help you stay informed throughout the process.

• Email Notifications: After your refund request is initiated, look for an email from Maneup with the subject line "Refund Update". This email will provide you with essential details about your refund status and any next steps required.
• In-App Notifications: If you use the Maneup mobile app, make sure to check the notifications section. You’ll receive real-time updates about your refund status directly within the app, ensuring you have the latest information at your fingertips.
• Account Dashboard: Log into your Maneup account and head to the Order History section. Here, you can see the status of your refunds alongside your purchase history. Look for entries marked "Refund Processed" or "Pending Completion" for clarity on your refund status.
• Billing Section: Navigate to the Billing section of your account settings. This section will show details of all transactions, including those related to refunds. You can track how the refund is being processed in relation to your original payment.
• Refund Progress Information: Maneup provides detailed information about refund progress. In your account dashboard, you will see milestones such as "Refund Requested", "Processing", and "Refund Completed" to help you understand where your refund currently stands.
• Support Channels: If you have additional questions or require assistance, you can utilize the in-app chat feature for quick support. The customer service team can provide you with personalized updates regarding your refund.