Many users seldom think about billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide aims to clarify how Mantic Companion refunds work, outlining eligibility and providing a straightforward process to request your money back efficiently. Whether you're navigating your account or seeking assistance, we're here to help you get the support you need.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have the email address associated with your Mantic Companion account ready.
Order Number: Retrieve the specific order number for the transaction you wish to refund.
Transaction ID: Provide the unique transaction ID received at the time of purchase to expedite your refund request.
Purchase Date: Note the date when the original purchase was made for reference.
Reason for Refund: Prepare a clear explanation for your refund request, including any specific issues with the digital product or service.
Screen Captures: If applicable, collect any screenshots that illustrate problems with the service or product.
Subscription Details: If relevant, include information about your subscription plan, such as renewal dates and payment methods used.
Payment Method: Be ready to specify the payment method used for the original transaction.
Customer Support Communication: Keep a record of any previous communications with Mantic Companion’s customer support regarding the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-3 working days
Bank Transfer
5-7 working days
Debit Card
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mantic Companion
The Mantic Companion is a digital subscription service designed for tabletop gaming enthusiasts, offering various features such as access to exclusive content, tools for gameplay, and resources tailored to Mantic Games' product lines. Understanding your rights and eligibility for refunds is important to ensure a satisfactory experience with the service.
Users may find themselves in circumstances where they seek clarification or adjustment of charges. The following situations may qualify users for a refund or account credit based on the policies surrounding Mantic Companion:
Subscription Downgrade: If a user decides to lower their subscription tier but notices charges reflecting the previous higher tier, this situation may warrant a review for eligibility for a refund for the difference in pricing.
Service Interruption: In the event of prolonged service outages impacting accessibility to key features of Mantic Companion, users may inquire about compensation for the affected subscription period.
Account Cancellation Timing: If a user initiates cancellation of their subscription before the renewal period starts but is charged for another cycle, this may also be a relevant scenario for review regarding eligibility for a refund.
Incorrect Charge for Additional Content: Users who accidentally purchase additional in-game content and receive no use from it due to account issues may seek to address these situations for possible compensation.
Promotional Offer Misalignment: Users who believe they were not able to redeem a promotional offer due to technical issues might check if this impacts their eligibility for any refund considerations.
For specific inquiries regarding eligibility and the associated processes for refunds, users are encouraged to consult the customer support section on Mantic Games' website. This ensures clarity and adherence to the most current policies in place.
Step-by-Step Process to Request Your Mantic Companion Refund Like a Pro
In the message field, mention that your subscription renewed without notice and specify the date of the charge.
Include details about your account and why you believe a refund is appropriate (e.g., "the account was unused").
Submit the form. Check your email for any follow-up messages from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Tap on Subscriptions.
Select the Mantic Companion subscription from the list.
Scroll down and tap on Report a Problem.
Select Issue with a Purchase, then choose Request a Refund.
In the comments, indicate that the subscription renewed without notice and mention any lack of activity on your account.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Profile icon in the top right corner.
Select Payments & subscriptions, then tap on Subscriptions.
Choose your Mantic Companion subscription.
Tap on Cancel subscription.
After canceling, navigate back and select Refund under the subscription details.
In the details, mention that you did not receive notification of renewal and that the account has had no use.
Submit the request and monitor your email for confirmation.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Click on Manage Account from the options.
Select Subscriptions to view your active subscriptions.
Locate your Mantic Companion subscription and select Cancel subscription.
After canceling, navigate to the Help section on the website.
Look for the Contact Us option and select it.
Submit a support ticket mentioning that the renewal occurred without prior notice and that you have not used the service.
Keep an eye on your email for any responses regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to address a billing situation regarding my Mantic Companion account. The situation is as follows: [describe reason]
Accordingly, I would like to request a refund for the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm the receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow up to 3 business days for your request to be reviewed.
Processing
Your refund is currently being evaluated and processed by our team.
Expect to see the outcome within 5 business days.
Refunded
Your refund has been successfully processed and funds have been returned.
You can check your payment method for the credited amount, which may take 3-5 business days.
Partially Refunded
A portion of your order has been refunded.
Review your account for the credited amount and contact support for details on the remaining items.
Completed
Your refund process has been finished and closed.
You will not need to take any further action; any necessary funds have been returned.
Canceled
Your refund request has been canceled and will not be processed.
If you believe this is an error, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Mantic Companion, users may occasionally encounter situations that lead to successful refund claims. Here are some realistic scenarios where users have successfully navigated through the refund process:
Subscription Downgrade: A user decided to downgrade their subscription plan from Gold to Silver midway through the billing cycle. After initiating the change, they noticed a charge for the Gold plan. By reaching out to customer support for clarification, they received a refund for the excess charge associated with the upgraded plan.
Product Return for a Damaged Item: A player ordered a gaming kit but received a damaged item due to shipping mishaps. After documenting the damage and communicating with Mantic Companion's support team, they were able to return the item and successfully receive a refund for the product.
Billing Error for Add-On Services: A user purchased add-on services for their game but later realized they were charged for an additional service they hadn't intended to add. Upon contacting Mantic Companion's support to address the issue, they provided evidence of their order and received a refund for the unnecessary add-on charge.
Subscription Overlap During Renewal: An annual subscription user had mistakenly attempted to purchase a new subscription before their current one expired. Customer support clarified the overlap and processed a refund for the extra subscription, ensuring the user was only charged for one cycle without any lapse in service.
The Easiest Way to Get a Mantic Companion Refund
If you're frustrated trying to get a refund from Mantic Companion—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mantic Companion is straightforward and efficient. Here are some specific tips to ensure you stay informed throughout the process:
Email Notifications: Keep an eye on your email inbox for updates from Mantic Companion. You will receive notifications confirming refunds and any changes in status. Make sure to check your spam folder if you don't see them in your main inbox.
In-App Notifications: If you use the Mantic Companion mobile app, enable notifications to receive instant updates regarding your refund status directly through the app.
Account Dashboard: Log in to your Mantic Companion account and navigate to the Order History section. Here, you can view the current status of your refund request and any relevant details regarding processing times.
Billing Section: Check the Billing tab within your account settings for a comprehensive overview of your refund statuses, including amounts and estimated completion times.
Detailed Progress Updates: Mantic Companion provides detailed information about the refund process. Look for notifications indicating when your refund has been initiated, processed, or completed.
Customer Support: If you have questions or need assistance, contact Mantic Companion's customer support directly via the support chat feature within the app or website for personalized updates on your refund status.
FAQ
If you forgot to cancel your subscription in time, refunds are generally not provided for missed deadlines. We recommend checking the subscription terms for any specific guidelines and contacting our support team for assistance with your account.
Refund processing times can vary based on your payment method and financial institution. Typically, it takes between 5 to 10 business days for the refund to reflect in your account after it has been processed. If you haven't seen your refund after this period, it's a good idea to contact your bank for further assistance.
If you see a charge but do not have an active subscription, we recommend first checking your account settings to confirm your subscription status. If you still have questions, please reach out to our customer support team with your account details for assistance in resolving the issue.
If you are unable to obtain a refund directly from Mantic Companion, consider reaching out to customer service again for further assistance. Additionally, you may explore escalating your inquiry within their support system to ensure it is reviewed comprehensively. Reviewing your account details may also provide clarity on your options.
If Mantic Companion refuses to issue a refund, consider reviewing their refund policy for any specific conditions that may apply. You may also want to reach out to their support team again for further clarification or to provide additional details about your request. Lastly, check your account details to ensure everything is accurate, which could help in resolving the issue.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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