How to Get a MantraFit Refund

• Order Confirmation Email: Locate the order confirmation email sent upon purchase, which contains key details about your transaction.
• Order Number: Have your unique order number handy, which can usually be found in the order confirmation email or your account order history.
• Transaction ID: Check your payment method for the transaction ID related to your purchase for easier tracking.
• Return Authorization: If applicable, ensure you have received any necessary return authorization number from MantraFit before sending back items.
• Tracking Information: If you are returning items, keep the tracking number from your shipping method to confirm the return is in transit.
• Detailed Reason for Return: Prepare a clear explanation for why you are seeking a refund, as MantraFit may ask for specific feedback.
• Photos of the Product: If your return is due to defects or issues with the product, take clear photos demonstrating the problem.
• Account Login Details: Make sure you can log into your MantraFit account to access order details and submit your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At MantraFit, we strive to ensure customer satisfaction and understand that there are circumstances that may lead to inquiries about refund eligibility. Our products and offerings include high-quality activewear and accessories designed to inspire health and wellness. Refund eligibility is assessed based on specific scenarios related to product purchases and order fulfillment.

The following situations may qualify for a refund from MantraFit:

• Defective or Damaged Products: If a product arrives with a defect or damage, customers may qualify for a refund. Verification of the issue may be required through photographic evidence.
• Incorrect Orders: If an incorrect item is received (different size, color, or style), customers might be eligible for a refund if the item is returned in its original condition.
• Order Not Received: In cases where an order has not been delivered within the expected time frame, users may inquire about a refund after confirming shipping status with MantraFit's team.
• Return Policy Compliance: Products must be returned within the specified return window outlined in MantraFit's return policy. Returning items outside this window may not be eligible for a refund.
• Subscription Service Inquiries: If customers have subscribed to any of our services and wish to cancel, refund eligibility will be evaluated based on the timing of the cancellation relative to the billing cycle.

For further assistance and specific refund inquiries, we encourage customers to reach out to our support team to discuss their individual circumstances.

At MantraFit, users frequently find themselves needing to navigate the complexities of their subscription or product orders. Here are some real user scenarios showcasing how refunds were successfully claimed:

• Subscription Plan Change: A user decided to switch from a monthly to a yearly subscription to take advantage of cost savings. After initiating the change, they encountered an issue with their previous monthly payment still being processed. They contacted support, clarified their new plan, and received a prompt refund for the last month's charge.
• Product Return for Quality Issues: A customer ordered yoga pants that, upon arrival, had a defect. After reaching out to MantraFit's customer service with images of the issue, they navigated the return process smoothly and received a full refund after sending the item back, as per the return policy.
• Incorrect Item Delivered: A user received a tank top instead of the leggings they ordered. After verifying their order history, the user contacted the support team to report the mix-up. MantraFit acknowledged the error and issued a refund quickly, along with shipping the correct item at no additional cost.
• Account Downgrade: A user decided to downgrade their subscription from a premium to a basic plan midway through the billing cycle. Once they confirmed the change was made, they noticed an extra charge that hadn’t been adjusted. After reaching out for clarification, they received a refund for the difference in the subscription fees.

Tracking your refund status efficiently at MantraFit is simple and straightforward. By utilizing the various communication channels and tools provided, you can stay informed about your refund progress. Here are some tips to help you navigate the process:

• Email Notifications: Once you initiate a refund request, check your email for updates directly from MantraFit. Look for messages with the subject line "Refund Status Update" to stay informed about any changes to your refund status.
• In-App Notifications: If you’re using the MantraFit mobile app, make sure to enable push notifications. This way, you’ll receive immediate updates regarding your refund directly on your device.
• Account Dashboard: Log into your MantraFit account and navigate to the Order History section. Here, you can view detailed information about your past purchases and the status of your refund requests.
• Billing Section: Check the Billing section in your account settings to see any pending refunds and the amount that has been processed. This section provides a clear overview of your financial transactions with MantraFit.
• Refund Progress Updates: MantraFit will provide tracking information about your refund through your account dashboard. Look for status updates such as "Refund Requested," "In Process," and "Refund Completed" to get insights into the progress of your refund.
• Customer Support: If you need further assistance, don’t hesitate to reach out to MantraFit's customer support through the app or website. They can provide additional information about your specific refund status or any outstanding issues you may have.