How to Get a Manual Refund

• Account Information: Ensure you have your Manual account details ready, including your registered email address.
• Transaction ID: Locate the transaction ID for the purchase you wish to refund, which can be found in your confirmation email or in your account order history.
• Order Details: Prepare the specific details of the order, including the date of purchase and the items/services included.
• Refund Reason: Clearly outline your reason for requesting a refund, as this may be needed for the processing of your request.
• Supporting Documentation: Gather any relevant documentation such as receipts, confirmation emails, or communication with customer support that supports your claim.
• Proof of Payment: Have your payment method details (such as last four digits of the card used) available for verification purposes.
• Refund Policy Review: Familiarize yourself with Manual's refund policy to ensure your request aligns with their guidelines.

At Manual, we strive to provide a transparent and user-friendly experience, including clarity around our refund eligibility criteria. As a subscription-based service offering men's health products, users may sometimes find themselves in situations where they seek clarification on billing and refund options. Below are instances in which users could potentially be eligible for a refund based on their account management and subscription status.

• Service Quality Issues: If users feel that the quality of the product or service did not meet their expectations, they might inquire about eligibility for a refund based on this assessment.
• Subscription Changes: In cases where users have made changes to their subscription (e.g., upgrades or downgrades) and wish to understand how these adjustments may affect billing or payment for a specific billing cycle, they may seek information regarding potential refunds.
• Account Management Questions: Users who have questions regarding their account status, such as whether their subscription is active or expired, may wish to explore options related to adjustments in billing or refunds.
• Product Returns: If users receive a product they are unsatisfied with, they may be eligible for a refund according to our return policy, provided they initiate the return process within the specified time frame.
• Billing Discrepancies: Should users identify any discrepancies in their billing statement related to their subscription, they can reach out to clarify these issues and discuss any potential adjustments.

For specific details and to assess eligibility for any of the above situations, users are encouraged to contact Manual’s customer support for assistance tailored to their individual circumstances.

In the context of Manual's subscription services, users may sometimes encounter situations where a refund is applicable. Here are a few scenarios reflecting how users have successfully navigated the refund process:

• Subscription Upgrade Confusion: A user upgraded their Manual subscription for enhanced features but later realized they didn't need the additional functionalities. After contacting support and explaining their situation, they were able to receive a refund for the difference in price upon reverting back to their previous plan.
• Account Duplicate Creation: A user accidentally created two separate accounts while attempting to sign up for Manual. Upon discovering the mix-up, they reached out to customer service for clarification. The team promptly assisted in merging the accounts and issued a refund for the subscription on the duplicate account.
• Service Interruption Refund Request: During a scheduled maintenance period, a user was unable to access certain features of Manual for a brief time. After the maintenance was completed, the user requested a refund for the affected period. The support team quickly processed the request, aligning the refund with the downtime experienced.
• Billing Cycle Adjustment: A user had intended to pause their subscription but missed the window due to a misunderstanding of the billing timeline. Once they contacted Manual’s support and clarified their intent, they received a prorated refund for the unused days before resuming their subscription.

Tracking your refund status with Manual is straightforward. Here’s how to do it efficiently:

• Check Email Updates: Manual sends refund status updates directly to your registered email. Look for emails with subject lines containing "Refund Update" for the most relevant information.
• Use the In-App Notifications: If you have the Manual app, you can enable push notifications to receive instant updates on your refund progress without having to constantly check your email.
• Visit Your Account Dashboard: Log in to your account on the Manual website and navigate to the Order History section. Here, you can see a detailed breakdown of your orders and their associated refunds.
• Billing Section Access: Within your account settings, the Billing section provides insights into any transactions related to refunds, including dates and amounts.
• Track Seamless Refund Progress: Manual offers real-time tracking for refunds through the account dashboard, where you can also find timestamps for when the refund was initiated and when it was completed.
• Utilize Customer Support: If you need specific information or run into issues, contacting Manual’s customer support can give you personalized assistance regarding your refund status.