Navigating billing and refunds can often feel overwhelming, especially when unexpected charges arise. If you’ve encountered a situation where you need a refund from Marble, you're not alone, and this guide is here to help. We’ll walk you through how Marble refunds work, who qualifies for them, and the simple steps to request your money back quickly and efficiently. Our goal is to ensure you have all the information you need to resolve your issue smoothly.
What You Should Prepare Before Applying For Refund
Marble Account Details: Ensure you are logged into your Marble account to access your order history and account information.
Transaction ID: Locate the unique transaction ID associated with your purchase, which is essential for processing your refund request.
Order Confirmation Email: Retrieve the confirmation email you received after your purchase, as it contains necessary details about your order.
Proof of Payment: Have a copy of the payment receipt or bank statement showing the transaction, which may be requested during the refund process.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, as this information is often required.
Subscription Information: If applicable, have details about your subscription plan handy, including renewal dates and any notice periods.
Contact Information: Ensure your email and phone number linked to your Marble account are current for any follow-up communications.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Marble
At Marble, we offer a range of digital services designed to enhance your financial management experience. Our service model revolves around subscription plans that provide you access to exclusive features and tools tailored to meet your needs. Understanding your rights and eligibility for a refund is essential for managing your subscription effectively.
Refund eligibility is determined by specific circumstances related to your account and subscription status. Below are situations that may qualify for a refund:
Subscription Downgrade: If you have downgraded your subscription plan, and the billing has occurred for the higher tier after the downgrade, you may be eligible for a refund of the difference.
Service Interruption: If you experience a significant and unexpected interruption in service that lasts beyond our typical maintenance windows, you could inquire about a potential refund for the affected period.
Account Closure: If you decide to close your account and the billing cycle continues beyond your closure request, you might qualify for a refund for the remaining unused period.
Promotional Offers: During promotional periods, if there are discrepancies in the execution of your promotional pricing, you could discuss eligibility for adjustments or refunds based on those terms.
We encourage you to reach out to our support team with any questions regarding your subscription status or circumstances that may warrant further evaluation for refunds. Your satisfaction and clarity in using Marble's services are our top priorities.
Step-by-Step Process to Request Your Marble Refund Like a Pro
If you purchased through Marble.com:
Visit the Marble website and log into your account.
Navigate to the Account Settings section.
Find the Billing or Subscription tab.
Locate the transaction you wish to refund.
Click on the Request Refund button next to the relevant charge.
In the messaging box, mention that the billing occurred without proper notice.
Reiterate that you have not utilized the service during the billing period.
Submit your request and take note of any confirmation details provided.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Marble subscription.
Scroll down and tap on Report a Problem.
Choose Request a Refund from the issue list.
In the description, state that the subscription renewed unexpectedly.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines).
Select Subscriptions.
Choose the Marble subscription.
Scroll down and tap on Cancel subscription.
Go back and click on Report a problem at the bottom.
In your message, highlight that you’ve not made any recent purchases.
Submit the request for a refund.
If you purchased through Roku:
Go to the Roku home screen.
Select Settings.
Choose Manage subscriptions.
Find your Marble subscription listed there.
Follow the on-screen prompts to cancel your subscription.
Visit the Roku Support page in your browser.
Scroll to the section for Account & Billing.
Click on Contact Us.
Explain that your subscription was renewed without contact, and request a refund.
Submit your query.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount]. I have attached any relevant documentation to assist with this request.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
You will be notified once the refund is approved, usually within 1-2 business days.
Processing
The refund is currently being processed by our team.
Expect the funds to be returned to your account within 3-5 business days.
Refunded
The refund has been completed successfully.
You should see the amount credited to your original payment method shortly.
Partially Refunded
Only part of the original transaction amount has been refunded.
You will receive the partial refund amount to your account within a few business days.
Completed
The refund process is final and no further actions are required.
Your refund is confirmed, and you can check your account to see the credited amount.
Canceled
The refund request has been canceled.
If you still wish to pursue a refund, please submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Marble users occasionally face situations where they need assistance with their subscriptions or payments. Here are some real-world examples of how users successfully claimed refunds:
A user realized they had signed up for a premium plan on Marble but after a month of usage, decided it wasn't offering the value they expected. They reached out to customer service within the trial period, explaining their situation. The Marble team processed a timely refund for the unused months, ensuring the user felt satisfied with their experience.
Another customer experienced a technical issue that prevented them from accessing premium content they had paid for. After informing Marble of the disruption, the support team initiated a refund for that month's service since the user couldn't utilize the features. This left the customer feeling valued and appreciated.
A user mistakenly upgraded to a higher subscription tier while exploring Marble’s offerings. Once they recognized the error, they contacted support for clarification on their billing. The team promptly made the necessary adjustments and refunded the difference, demonstrating Marble’s commitment to user satisfaction.
A subscriber noticed a discrepancy regarding a billing date that conflicted with their understanding of the subscription terms. Upon reaching out to customer support, the Marble team corrected the issue and issued a refund for the overlap, ensuring the user felt heard and their concerns addressed.
The Easiest Way to Get a Marble Refund
If you're frustrated trying to get a refund from Marble—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Marble is crucial for staying informed about your purchases. Here’s how you can easily keep an eye on your refunds:
Email Notifications: As soon as your refund is processed, Marble sends an email update detailing the status. Look for emails from Marble with subject lines that include "Refund Update" to stay informed.
In-App Notifications: If you use the Marble mobile app, check the notifications section. You’ll receive alerts about important refund changes directly within the app.
Account Dashboard: Log into your Marble account and navigate to the Order History section. Here, you’ll see the status of your refunds alongside each order for quick reference.
Billing Section: For a comprehensive overview, head to the Billing section of your account settings. This area provides detailed information about all financial transactions, including refund statuses.
Refund Progress Updates: Marble provides specific updates on the progress of your refund, such as "Pending Approval," "Processed," or "Refunded to Original Payment Method." Keep an eye on these statuses to know where your refund stands.
FAQ
If you forget to cancel your subscription before the renewal date, unfortunately, we are unable to provide refunds for that billing cycle. We recommend setting a reminder for future cancellations to help avoid this situation. If you have any other questions or need assistance, feel free to reach out to our support team.
Refunds typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once a refund is issued, you will receive a confirmation email that outlines the details of the transaction for your records.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or billing arrangements. If you still have questions, contact our support team through the Marble app or website for assistance with your inquiry.
If you're unable to obtain a refund directly from Marble, consider reaching out to customer service again for further assistance. You may also want to explore escalation options within Marble's support system to ensure your concerns are addressed. Additionally, reviewing your account details and transaction history can provide clarity and aid in your discussions with support.
If Marble refuses to issue a refund, consider reviewing the refund policy to understand the specific conditions and requirements. You can also reach out to customer support again for clarification or additional assistance. Additionally, double-check your account details to ensure that all information submitted aligns with the refund policy guidelines.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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