Navigating unexpected charges can be a frustrating experience, and many users often overlook billing details until something unexpected arises. This guide is designed to clarify how refunds work at Massage Addict, including who is eligible and the straightforward steps to request your money back quickly. We're here to help you understand the process and ensure you receive the support you need with ease.
What You Should Prepare Before Applying For Refund
Massage Addict Membership ID: Have your membership ID ready, as it helps identify your account swiftly.
Transaction History: Gather a detailed list of your massage appointments, including dates and times, which can usually be found in your account portal.
Refund Reason: Clearly articulate the reason for your refund request. Massage Addict may require specific reasons that adhere to their policy.
Proof of Payment: Collect any receipts or emails confirming your payment for the service to facilitate the refund process.
Confirmation Email: Retain any confirmation emails from your booking that includes a unique confirmation number for the specific appointment.
Account Information: Log in to your account and verify that all your personal details are up to date, as this may be necessary for processing your refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
Cash
In-store immediately
Gift Card
In-store immediately
Direct Bank Transfer
4-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Massage Addict
At Massage Addict, understanding your rights regarding refunds is important to ensuring a satisfactory experience with our services. While we aim to provide high-quality massage therapy and related services, there are specific circumstances where you may qualify for a refund or credit. The following outlines scenarios related to your account management and service interactions that could apply to refund eligibility:
Cancellation of Appointments: If you need to cancel a scheduled appointment and follow the proper cancellation policy, any prepaid amounts may be eligible for a refund or credit to your account, depending on the timing of your cancellation.
Unused Membership Fees: If you are a member of our subscription service and choose to cancel your membership, you may be eligible for a refund for any unused portion of your monthly fees, subject to our membership cancellation policy.
Service Quality Concerns: In the event that you feel a service received did not meet your expectations, providing feedback through our customer service channels could lead to adjustments, including potential credits or refunds based on the situation discussed.
Service Availability: If you have purchased a service package and find that it is unavailable due to circumstances beyond control, you might be eligible for a refund or credit for that service on your account.
Membership Transfer: In instances where you wish to transfer your membership or pre-purchased services to another individual, this could be evaluated for eligibility based on our transfer policy.
For specific inquiries or to discuss your situation further, please reach out to our customer service team, who are here to assist you with any questions regarding your account and service experiences.
Step-by-Step Process to Request Your Massage Addict Refund Like a Pro
If you purchased through MassageAddict.ca:
Visit the Massage Addict website and log into your account.
Navigate to the 'Account' section.
Click on 'Membership' or 'Billing' details.
Locate the specific charge you wish to dispute.
Click on 'Request Refund' next to the relevant billing entry.
Fill out the refund request form:
Clearly state that the membership auto-renewed without prior notice.
Include that the account has been largely unused.
Submit your request and keep an eye on your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Massage Addict subscription.
Select Cancel Subscription (if prompted).
Go back and tap on Report a Problem next to the subscription.
Fill out the issue description:
Mention the subscription auto-renewed without any notification.
State that you've not used the service.
Submit your report and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three lines) in the top-left corner.
Select Subscriptions.
Find your Massage Addict subscription and tap on it.
Select Cancel Subscription.
After cancellation, tap on Report a Problem.
Include in your message:
The auto-renewal caught you by surprise.
Emphasize that you haven’t used the service at all.
Complete the form and await an email confirmation.
If you purchased through Roku:
Visit the Roku website and log into your account.
Select Manage Your Subscriptions from the menu.
Find the Massage Addict subscription in your list.
Click on Cancel Subscription.
Navigate to the Help section of Roku.
Choose Report an Issue related to the canceled subscription.
In your message, indicate:
The subscription renewed without prior notice.
Clarify that you have not utilized the service.
Submit and monitor for a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund of [Amount].
Attached are any relevant documents pertaining to this matter.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is waiting for approval.
You will be notified once the request is reviewed within 1-3 business days.
Processing
Your refund request is being processed.
Please allow an additional 3-5 business days for the refund to be completed.
Refunded
Your refund has been successfully issued.
The amount should reflect in your account within 3-5 business days depending on your bank.
Partially Refunded
A portion of your refund has been issued, while the rest is under review.
You will receive a notification regarding the remaining amount shortly.
Completed
The refund process is complete and no further action is required.
You can check your account balance to confirm the refund.
Canceled
Your refund request has been canceled.
Reasons may include insufficient information. Contact us for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Massage Addict provides a range of massage therapy services and offers subscription plans tailored to meet the needs of its clients. Below are some realistic scenarios where users successfully claimed refunds based on their experiences with the service.
Subscription Cancellation Timing: A client realized they had scheduled a massage appointment just days before their subscription renewals. After reaching out to customer support, they were able to cancel their renewal and received a refund for the upcoming cycle, ensuring they were only charged for services used.
Unplanned Schedule Change: A member needed to reschedule a massage due to a personal emergency. Upon contacting customer support, they discovered they had inadvertently paid for a session that they could no longer attend that month. Massage Addict quickly processed a refund for that session, allowing the client to focus on their situation without financial worry.
Subscription Tier Adjustment: A long-time subscriber felt they weren't utilizing all the benefits of their current plan. After discussing their needs with the staff, they switched to a more suitable package and received a pro-rated refund for the unused portion of their original subscription, making the transition smoother.
Gift Card Exchanged for Services: A customer received a gift card for Massage Addict but later decided to cancel their appointment due to personal reasons. After contacting the customer service team for guidance, they were able to receive a refund back to their original payment method, allowing for future planning without loss of funds.
The Easiest Way to Get a Massage Addict Refund
If you're frustrated trying to get a refund from Massage Addict—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Massage Addict is straightforward and efficient. Here are some specific tips to help you stay updated on your refund progress:
Email Updates: After initiating a refund, keep an eye on your email inbox. Massage Addict sends notification emails to keep you informed about the status of your refund. Look for updates regarding approval or additional processing times.
Account Dashboard: Log into your Massage Addict account and navigate to the Order History section. Here, you can view all your transactions, including any refunds in progress. Each transaction will show its current status.
Mobile App Notifications: If you use the Massage Addict mobile app, ensure that notifications are enabled. The app will send you updates on your refund status directly, including any changes or confirmations.
Billing Section: Within your account settings, check the Billing section for a detailed overview of recent payments and refunds. This area provides insights into the processing time and any relevant notes regarding your refund.
Customer Support: If you have questions or if your refund status is unclear, reach out to Massage Addict’s customer support. They can provide specific details and updates on your refund status, ensuring you have all necessary information.
FAQ
Unfortunately, if you forget to cancel your appointment within the designated cancellation period, a refund is typically not available. It's always a good practice to review the cancellation policy at your location, as it can provide more insights on potential flexibility in specific situations. For further assistance, feel free to reach out to your local Massage Addict team.
Refund processing times can vary based on your financial institution, typically taking between 3 to 10 business days for the funds to appear in your account. For the most accurate information, it's best to check with your bank or credit card provider directly.
If you notice a charge but do not have an active subscription with Massage Addict, please reach out to our customer service team. They can assist you in reviewing your account details and provide clarification on the charge. You can contact them through the website or by visiting your local clinic for further assistance.
If you're unable to obtain a refund directly from Massage Addict, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your inquiry within their support system to ensure your situation is addressed. Reviewing your account details and any relevant policies may provide additional insight into possible resolutions.
If Massage Addict has declined to issue a refund, you may want to carefully review their refund policy to ensure you understand the terms and conditions that apply. Additionally, consider reaching out to their customer support team again for clarification or further assistance regarding your request. Checking your account details for any relevant information or updates can also be helpful in this situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)