How to Get a Match Made Realty Refund

• Transaction ID: Ensure you have the unique transaction ID from your property rental or purchase, as this will help identify your specific transaction.
• Property Address: Keep the exact address of the property related to your transaction ready for reference during the refund process.
• Proof of Payment: Gather any receipts or bank statements that confirm your payment to Match Made Realty.
• Email Correspondence: Retain any emails or messages exchanged with Match Made Realty regarding your booking or rental agreement to support your refund request.
• Refund Request Form: Complete any required refund request form provided by Match Made Realty on their website or customer portal.
• Contract or Agreement Copy: Have a copy of your rental agreement or any contract related to your service with Match Made Realty for reference.
• Reason for Refund: Clearly articulate your reason for requesting a refund, as Match Made Realty may require a detailed explanation for processing.
• Additional Documentation: Prepare any relevant supporting documentation, such as photos of the property or services that did not meet expectations, if applicable.

*Working days are Monday to Friday, and don't include public holidays.

At Match Made Realty, users have specific rights regarding refunds based on the services provided, which include property management, real estate consultation, and marketing services. Eligibility for a refund generally depends on the particular circumstances surrounding each service agreement and the terms of engagement. Below are circumstances that may qualify users for a refund:

• Unfulfilled Service Agreement: If a service contracted for, such as property management maintenance tasks, was not carried out as stipulated in the service agreement, users might be eligible for a refund proportional to the unfulfilled aspects.
• Service Cancellation Right: Users who choose to cancel a service within the agreed-upon time frame and have already made a payment may qualify for a partial or full refund, depending on the terms outlined during the initial agreement.
• Misalignment with Service Expectations: If it is determined that the services provided did not align with what was explicitly described in the consultation or marketing agreement, users could potentially be eligible for a refund based on the difference in expected versus provided services.
• Billing Adjustments: Users who notice discrepancies in their billing or have queries about specific charges for services rendered might inquire about eligibility for adjustments or credits that could affect their overall payment.

These situations reflect the types of instances where users can seek clarity on their accounts and potential refunds within the context of their agreements with Match Made Realty. Users are encouraged to review the terms of their contracts and communicate directly with the Match Made Realty team for personalized assistance regarding eligibility and billing inquiries.

At Match Made Realty, our commitment to providing excellent client service includes offering clarity and support regarding billing matters. Here are some real user scenarios where clients successfully claimed refunds, highlighting their positive experiences:

• Account Upgrade Confusion: A client intended to upgrade their service plan for additional property listings but accidentally selected a higher tier than desired. After reaching out to customer support, they were able to clearly explain their situation and received a prompt refund for the difference in charges.
• Service Interruption Resolution: A client experienced unexpected delays in service due to a technical issue on their property listing. Following consultation with Match Made Realty's support team, they were issued a refund for the portion of their service impacted, ensuring they felt valued and supported during the issue.
• Misunderstanding on Subscription Cancellation: A client believed they had cancelled their subscription but was later charged for the following month. After reviewing their account details with a representative, they verified that the cancellation process had not fully completed. The support team quickly processed a refund for the recent charge as a courtesy.
• Billing Cycle Clarification: A new customer was uncertain about the billing cycle for their chosen package. After contacting Match Made Realty for clarification, they discovered that they had been billed ahead of schedule due to a promotional offer. The support team efficiently adjusted the billing and processed a refund to align with the standard billing cycle.

Tracking your refund status with Match Made Realty is straightforward and efficient. Here are some specific steps you can take to stay informed about your refund progress:

• Email Notifications: Keep an eye on your email for updates regarding your refund. Match Made Realty sends detailed notifications outlining each stage of the refund process, including approval confirmations and expected timelines.
• Account Dashboard: Log into your Match Made Realty account and navigate to the Order History section. Here, you will find a comprehensive overview of your transactions, alongside the status of any refunds requested.
• In-app Notifications: If you have the Match Made Realty mobile app, enable notifications. You’ll receive real-time alerts about your refund status directly within the app, ensuring you don't miss any updates.
• Billing Section: Head to the Billing section of your account settings, where specific details about your refund requests, including any notes from the support team, are accessible for your review.
• Refund Progress Information: Match Made Realty provides transparent updates throughout the refund process. You can see timestamps for when your request was received and when it was processed.
• Customer Support: If you need further assistance, reach out to Match Made Realty’s dedicated customer support team via the help center in your account. They can provide personalized updates and answer any questions regarding your refund status.