How to Request A meal prep Refund

• Account Information: Your registered email and account username on eatstumps.com.
• Order History: Detailed list of the meals or meal plans purchased, including order dates.
• Transaction ID: Provide the unique transaction ID associated with the order you want to refund.
• Payment Proof: A screenshot or document showing the payment made, including the date and amount.
• Refund Reason: A clear explanation outlining why you are requesting a refund (e.g., quality issues, incorrect order, etc.).
• Service Terms: Familiarize yourself with the specific refund policy of eatstumps.com to ensure compliance.
• Photos/Evidence: If applicable, submit any photos of the received meals that support your refund request.
• Customer Support Details: Any previous communication or ticket numbers related to the issue.
• Delivery Confirmation: Reference any tracking information or delivery receipts that pertained to your order.

*Working days are Monday to Friday, and don't include public holidays.

At EatStumps, we understand the importance of customer satisfaction and strive to provide a seamless meal prep experience. Our users have specific rights regarding their subscriptions and orders, which may allow for refunds under certain circumstances. It’s important to consider the nature of our meal prep services, which include subscription plans for regular deliveries, as well as individual meal orders that might have unique refund eligibility based on specific situations.

• Subscription Modifications: Users who wish to modify their subscription may qualify for a refund if they encounter issues with their meal delivery schedule or selection. If changes were made to an upcoming delivery and they were not reflected in the billing, a review may be warranted.
• Delivery Issues: If a meal plan is received with incorrect items or significant quality concerns, users may be eligible for a refund for that specific delivery. This is applicable if the situation impacts the overall value of the meal prep received.
• Order Cancellations: In scenarios where users initiate a cancellation request prior to the processing of their next billing cycle, they may be eligible for a refund of that upcoming charge. Timely communication is key in these situations.
• Gift Subscriptions: Recipients of gift subscriptions who feel that the meal prep offerings do not meet their dietary needs or preferences might be eligible for adjustments or refunds, depending on the circumstances of the gift and the recipient’s situation.
• Billing Concerns: Users can inquire about their subscription status or adjustments made to their billing plan. If there are discrepancies in the billing that can be clearly identified, this may open the opportunity for a refund request.

We encourage users to reach out to our customer service team for clarification on their specific situations and to determine eligibility based on our policies. Your satisfaction is our priority, and we aim to provide support wherever possible.

At EatStumps, we prioritize our customers' satisfaction, and we understand that occasionally, users may have questions or issues related to their meal prep subscription. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Pause Request: A customer realized they would be out of town for a couple of weeks and reached out to pause their subscription temporarily. After confirming their travel dates, EatStumps processed a refund for the next billing cycle, allowing them to enjoy their meals once they returned without financial loss.
• Incorrect Plan Selection: A user mistakenly selected a larger meal plan than intended while updating their subscription. Upon contacting support to clarify, they were promptly assisted in correcting the plan and were granted a refund for the difference, ensuring they were on the right track without additional charges.
• Product Availability Issue: After placing an order for a specific meal kit, a customer learned that one of the key ingredients was no longer available. The EatStumps team offered the option to substitute or refund the meal kit, and the user opted for a refund, which was quickly processed, reflecting their commitment to quality and satisfaction.
• Loyalty Bonus Confusion: A long-time subscriber was unsure about how their loyalty bonus would apply to their upcoming order. After clarifying with the customer service team, the user discovered that the bonus had not been applied correctly. EatStumps rectified the situation by issuing a refund that was equivalent to the bonus amount, enhancing the overall experience for the customer.

Tracking your refund status with Meal Prep (eatstumps.com) is straightforward, thanks to our dedicated systems designed for transparency and convenience. Below are some effective tips to ensure you’re up-to-date on your refund process.

• Check Your Email: Meal Prep will send you email notifications regarding your refund status. Look for emails with the subject "Refund Update" to stay informed about any changes or progress on your refund.
• Use the Meal Prep Mobile App: If you're using our mobile app, you can quickly check your refund status in the "Account" section. Tap on "Order History" to view all transactions, including those pending a refund.
• Visit Your Account Dashboard: Log into your account on eatstumps.com and navigate to the "Billing" section. Here you’ll find details about your refund requests and any transactions related to your orders.
• Order History Insights: In the "Order History" tab, you can easily see the status of each order, including those currently in the refund process. Refunds will be marked with a specific status indicating whether they are processing, completed, or declined.
• Use the Refund Tracking Feature: Meal Prep offers a specific feature for tracking refund requests. This can be accessed from both the app and the website, ensuring you receive real-time updates directly related to your refund.
• Contact Customer Support: If you're unable to find your refund status, don't hesitate to reach out to our customer support team via the live chat feature on the website. They can provide personalized updates about your refund request.