How to Get a MellowSleep Refund

• Order Confirmation Email - Locate and provide the order confirmation email received at the time of purchase to verify the transaction.
• Transaction ID - Gather the unique transaction ID associated with your purchase, which can typically be found in your order confirmation or MellowSleep account.
• Account Details - Prepare the email address used for your MellowSleep account to facilitate the refund process.
• Reason for Refund - Clearly articulate the reason for the refund request, whether it’s due to dissatisfaction with the product, defects, or any other issue.
• Product Condition - If applicable, ensure the product is in its original condition, including packaging, as MellowSleep may require evidence of this for refunds.
• Photographic Evidence - If there is a defect or damage to the product, take clear photos to support your refund claim.
• Return Tracking Information - If you are returning a physical product, obtain and keep the tracking number for the return shipment.
• Customer Support Communication - Document any communication you’ve had with MellowSleep's customer support regarding the issue, as this can be useful in the refund process.

*Working days are Monday to Friday, and don't include public holidays.

At MellowSleep, we understand that our users may have questions regarding their rights and eligibility for refunds related to our products and services. MellowSleep offers a range of sleep products designed to enhance your sleep experience. Understanding the specific scenarios in which refunds may be applicable can help you manage your account and ensure that you receive the best value possible from our offerings.

The following situations may qualify for a refund consideration:

• Defective Products: If you receive a product that is defective or damaged upon delivery, you may be eligible for a refund or exchange. Please ensure to document any issues and contact our customer service for guidance on the return process.
• Subscription Adjustments: Should you wish to change your subscription plan or adjust the billing cycle, you may be eligible for a refund of the unused portion of your subscription fees. This typically applies to upgrades or downgrades made within a specific time frame.
• Cancellation Policy: Upon cancellation of a subscription, users may be eligible for a refund based on the remaining days of service in line with the cancellation policy. It’s important to review the terms of cancellation for specific details.
• Non-delivery Issues: If a product you ordered does not arrive within the expected timeframe, you may qualify for a refund. Checking your order status and confirming with customer support can help clarify delivery issues.
• Returns Based on Satisfaction: For certain products, MellowSleep may offer a satisfaction guarantee that allows you to return products within a designated period if you are not completely satisfied. This typically applies to opened products, subject to terms outlined at the time of purchase.

We encourage users to consult the specific refund policy detailed on the MellowSleep website or reach out to our customer service team for assistance regarding unique situations. Our goal is to support you in achieving a great sleeping experience while addressing any concerns you may have about your purchases.

At MellowSleep, we strive to provide our customers with the best possible sleep solutions. Here are some real user scenarios where refunds were successfully claimed due to specific situations regarding our services:

• Subscription Overlap: A user realized they had mistakenly subscribed to a second MellowSleep plan while trying to switch from a monthly to an annual subscription. After contacting customer support to clarify their account status, they were issued a refund for the overlapping subscription charge.
• Shipping Delays on Product Orders: A customer ordered a MellowSleep mattress, but due to unforeseen shipping delays, it arrived a week later than expected. Upon reaching out to our customer service team, they received a refund for the expedited shipping fee they had paid.
• Account Downgrade Requests: A user decided to downgrade their subscription plan after finding their needs had changed. They contacted MellowSleep to manage their account, and were able to receive a pro-rated refund for the remaining days of their previous plan while switching to the new one.
• Product Satisfaction Guarantee: Following a purchase of a MellowSleep pillow, a user found that it did not meet their expectations. They reached out to our support and, after discussing their concerns, successfully returned the product for a full refund within the satisfaction guarantee period.

Tracking your refund status with MellowSleep is straightforward and designed to keep you informed at every step of the process. Below are ways to efficiently monitor the status of your refund:

• Check Your Email: MellowSleep sends refund updates via email. Look for messages from support@mellowsleep.com that provide details about the status of your refund.
• Use the MellowSleep App: If you have the MellowSleep mobile app, check the notifications section for real-time updates about your refund. You can also access detailed information directly in your account settings.
• Visit Your Account Dashboard: Log into your MellowSleep account and navigate to the Order History section. Here, you can find a comprehensive overview of your past orders and current refund status.
• Billing Section Updates: Within the Billing section of your account, you will find specific details about your refund process, including any transaction IDs or estimated completion dates.
• Tracking Tools: MellowSleep provides a dedicated Refund Tracker on their website, allowing you to enter your order number and instantly view your refund status.