How to Get a mend™ Refund

• Account Information: Your registered email address associated with your mend™ account.
• Order Confirmation Number: Include the unique order ID from your purchase receipt.
• Transaction Details: Prepare transaction ID or proof of payment, such as the bank statement or PayPal receipt.
• Refund Request Reason: Be ready to explain the reason for your refund request clearly.
• Communication History: Gather any correspondence with mend™ support regarding the issue.
• Product or Service Details: Specify the service or product you are requesting a refund for, including dates of use.
• Eligibility Check: Review the mend™ refund policy to ensure your case fits within the allowed refund conditions.
• Supporting Documentation: Attach any relevant documents or screenshots that could support your refund request, such as error messages or service issues.

At mend™, we strive to provide our users with high-quality digital health services tailored to their needs. Eligibility for refunds may arise based on various factors related to account management and service use. Here are some situations that may qualify for refunds or adjustments:

• Service Accessibility Issues: If users experience difficulties accessing their subscription services due to technical problems directly stemming from mend™, they may be eligible for a refund for that billing period.
• Billing Discrepancies: Users who identify unexpected charges or inconsistencies in their billing statements are encouraged to review their account settings and subscription status, as these situations might qualify for a refund or credit.
• Service Downtime: In cases where there is significant downtime of the service affecting users, potential credits or refunds could be considered for the impacted duration.
• Change in Service Level: Users who upgrade or downgrade their service plan may inquire about potential adjustments in billing for the time they did not receive the expected service level.
• Account Cancellation Requests: If users formally request to cancel their subscription before the renewal date, they may be eligible for a refund for any upcoming billing cycles.

Each of these scenarios is evaluated based on mend™'s policies and practices. For specific inquiries about eligibility for refunds, users are encouraged to reach out to our customer support team for assistance.

At mend™, we understand that situations arise where a refund may be necessary. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Plan Change: A user decided to switch from a monthly plan to an annual plan after realizing it would save money over time. They contacted mend™ to confirm the switch and clarified that they weren’t being charged for both plans. Once reassured, the user received a refund for the leftover amount from the monthly billing cycle.
• Accidental Renewal: One customer accidentally activated their subscription again while trying to explore plan options. After reaching out to mend™ support, they explained the situation, and the team promptly addressed the request, issuing a refund for the recent renewal based on customer feedback and clarification of preferences.
• Service Interruption: A user experienced a short service interruption that affected access to their content. They reached out to mend™ to express their concern and inquire about a potential refund for the downtime. After reviewing the account and circumstances, the support team issued a credit towards future services as a goodwill gesture.
• Promotional Code Inquiry: A customer attempted to apply a promotional code to their subscription but encountered a technical issue during checkout. After contacting support for assistance, they were informed that they could indeed benefit from the promotional rate. The team applied the discount retroactively and processed a refund for the difference, enhancing the user's experience.

Tracking your refund status with mend™ is straightforward and efficient. Here are some specific tips to ensure you stay updated on your refund process:

• Check Your Email: Mend™ sends email notifications at every significant stage of the refund process. Look for messages titled "Refund Update" which will provide details on your refund request status.
• Utilize the Mend™ Mobile App: If you’re using the mend™ mobile app, you can easily check your refund status under the "Orders" section. This will show real-time updates regarding your refund.
• Visit Your Account Dashboard: Log in to your mend™ account and navigate to your Order History. Here, you’ll see a detailed status of your refund, including approved, processing, or completed status.
• Review the Billing Section: For additional insights, check the Billing section in your account settings. This area provides a comprehensive overview of all transactions, including pending refunds.
• Look for Progress Indicators: When viewing your refund status on either the app or the dashboard, look for progress indicators that show where your refund is in the process, such as "Initiated," "Under Review," or "Refunded."
• Set Up In-App Notifications: Ensure that your notification settings in the mend™ app are enabled to receive timely updates about your refund directly without needing to check manually.