It’s common for users to overlook billing details until an unexpected charge appears, such as an automatic renewal of a mentoring subscription. This guide aims to clarify how mentoring subscription refunds work, including eligibility criteria and the straightforward steps you can take to request a refund. Our goal is to make the process as seamless as possible, ensuring you receive the support you need in resolving your billing concerns efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account details handy, including your registered email address and username associated with your mentoring subscription.
Subscription Details: Know the exact type of mentoring subscription you purchased, including the start date and renewal date.
Transaction ID: Gather the transaction ID from your payment confirmation email or your account billing history.
Proof of Payment: Have a copy of the payment receipt or proof of transaction available to confirm your purchase.
Reason for Refund: Clearly define and document the reason for your refund request to support your case.
Previous Communication: Compile any previous correspondence with support regarding your subscription or refund, if applicable.
Feedback on Mentoring Services: Prepare any feedback or notes on the mentoring service itself that might explain your dissatisfaction.
Desired Outcome: Be ready to outline what resolution you seek, such as a full refund or credit towards future services.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from mentoring subscription
At Ari-UX, we understand that subscribers may occasionally seek clarification regarding their rights and eligibility for refunds related to our mentoring subscription service. Our platform is designed to provide valuable insights and support, and we are committed to ensuring clarity in our refund policies to enhance user experience.
Refund eligibility may arise in specific circumstances pertinent to our subscription model, which focuses on ongoing mentorship and resources tailored to user needs. Below are situations that could qualify for refunds:
Non-Utilization of Service: If a user has not engaged with any mentoring sessions or resources within a billing cycle, they may be eligible for a refund, considering their circumstances surrounding the lack of utilization.
Cancellation During the Trial Period: Users who have subscribed and decided to cancel their subscription within the trial period may qualify for a full refund, as per our policy emphasizing user satisfaction during the initial experience.
Service Disruptions: Users who experience significant disruptions or interruptions in service during their subscription period may be eligible for a refund, reflecting their subscription experience.
Account Mismanagement: In cases where account issues have affected access to mentoring resources, users may inquire about potential adjustments, including eligibility for a refund for the impacted period.
Change of Circumstances: Users who encounter unforeseen personal circumstances that prevent them from utilizing the mentoring services may explore options for refund eligibility based on individual evaluation.
We encourage users to reach out to our support team for assistance with any specific inquiries regarding refunds. Each situation is evaluated on its own merits to ensure a fair assessment aligned with our commitment to user satisfaction.
Step-by-Step Process to Request Your mentoring subscription Refund Like a Pro
If you purchased through ari-ux.com:
Visit the ari-ux.com website.
Log into your account using your username and password.
Navigate to the 'Account' or 'My Account' section.
Locate the 'Subscriptions' tab.
Find your mentoring subscription in the list provided.
Select the option to 'Request Refund' or 'Contact Support'.
In your message, mention that the subscription renewed without notice.
Emphasize that the account was unused.
Submit your request and wait for a confirmation email regarding the refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions' from the list.
Locate your mentoring subscription in the list.
Tap 'Cancel Subscription' to stop future billing.
Select 'Report a Problem' and choose the relevant subscription.
In your report, state that the subscription auto-renewed unexpectedly.
Request a refund in your message.
Submit your report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon at the top right corner.
Go to 'Payments & subscriptions'.
Select 'Subscriptions'.
Find your mentoring subscription in the list.
Tap 'Cancel Subscription' to halt future charges.
After cancellation, visit the Google Play Help Center.
Select 'Request a Refund' under your subscription.
In your request, highlight that the subscription was not used.
Submit your request and look out for an email about the outcome.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select 'Manage Account'.
Click on 'Subscriptions'.
Locate your mentoring subscription.
Disable auto-renewal for the subscription.
Write to Roku customer support through their official contact page.
In your message, indicate the subscription renewed without a reminder.
Point out any period of inactivity on your account.
Submit your inquiry and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
My name is [Your Name] and I am reaching out regarding a billing situation associated with my account. On [Billing Date], [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review.
I would appreciate a confirmation of the status of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once the refund processing begins, usually within 3-5 business days.
Processing
Your refund is currently being processed by our team.
This stage typically takes 5-7 business days before the funds are approved for return.
Refunded
Your refund has been successfully processed and the funds have been returned to your account.
You should see the funds in your account within 3-10 business days, depending on your bank.
Partially Refunded
A portion of your payment has been refunded.
Check your account for the refunded amount; the remaining balance is still active for mentoring services.
Completed
All aspects of your refund have been finalized.
You can now resume using your account without any pending refund issues.
Canceled
Your refund request has been canceled, either by you or by the administration.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of mentoring subscriptions, users often need assistance with their accounts and billing. Here are some scenarios where users successfully claimed refunds while addressing their specific situations:
Scenario 1: A user realized they accidentally upgraded to a premium plan while trying to review their current subscription details. After contacting customer support, they explained the situation and received a refund for the difference within a few days.
Scenario 2: After a few weeks of accessing mentoring content, a subscriber found that the material was not aligning with their expectations. They reached out to the service to inquire about their refund policy and successfully received a prorated refund for the unused portion of their subscription.
Scenario 3: A user experienced technical difficulties accessing their mentoring sessions due to connectivity issues on their end, which prevented them from utilizing their subscription benefit. Upon engaging with support, they were informed about their options and were granted a refund for the missed sessions.
Scenario 4: A user mistakenly believed their subscription was on pause due to a scheduled break. After realizing they were still billed, they contacted support for clarification and were promptly granted a refund for the period they intended to pause, ensuring no services were charged unnecessarily.
The Easiest Way to Get a mentoring subscription Refund
If you're frustrated trying to get a refund from mentoring subscription—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mentoring Subscription is straightforward, thanks to our user-friendly systems and timely communication. Follow these efficient steps to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for refund updates. We send notifications at key stages of the refund process, so ensure that emails from us are marked as safe.
In-App Notifications: Use the Mentoring Subscription app for quick updates. Check the notifications tab within the app for real-time alerts on your refund status.
Account Dashboard: Visit your account dashboard on our website. Here, you can navigate to the 'Order History' section where you'll find detailed information about your refund request and its current status.
Billing Section: For a concise overview, check the 'Billing' section in your account settings. This area displays your recent transactions along with the status of any ongoing refunds.
Tracking Information: You will receive specific updates about your refund process, including expected timelines and any actions needed on your part, ensuring you're never left in the dark.
Customer Support: If you're unsure about your refund status, reach out via our customer support chat feature. Our team is ready to assist you with any queries you may have.
FAQ
Unfortunately, we are unable to issue refunds for missed cancellation deadlines, as our policy requires cancellations to be processed by the specified cutoff date. We encourage you to check your subscription details regularly to stay informed of any upcoming renewal dates. If you have any further questions, please reach out, and we'll be happy to assist you.
Refunds for your mentoring subscription typically take 5 to 10 business days to process, depending on your bank or payment method. Once we initiate the refund, you will receive a confirmation email, and the funds should appear in your account shortly after.
If you see a charge but believe you don't have an active subscription, please check your account details on our website to confirm your subscription status. If you still have questions, reach out to our support team with your account information for assistance.
If you are unable to obtain a refund directly from your mentoring subscription, consider reaching out to customer service for further assistance. You might also explore escalating your inquiry within their support system for a more detailed review of your account details and options available. It can be helpful to ensure that all relevant information is clearly communicated to facilitate the resolution process.
If your mentoring subscription request for a refund has been declined, you may want to review the refund policy outlined on our website to understand the conditions and eligibility. Additionally, consider reaching out to our support team again for clarification or to discuss your situation further. Checking your account details for any specific terms related to your subscription may also provide more insight.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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