Many users only consider billing matters when an unexpected charge appears, such as an automatic subscription renewal. This guide will help you understand how refunds work on Mercado Livre, who qualifies for them, and the step-by-step process to request your money back efficiently. Whether you're seeking a refund for a recent purchase or a subscription, we’re here to make the process as straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Number: Locate the specific order number associated with the purchase you are requesting a refund for.
Transaction ID: Have the transaction ID ready, which can be found in your purchase confirmation email or your account’s order history.
Proof of Payment: Gather any receipts or payment confirmations that demonstrate you completed the transaction.
Product Condition Details: Assess and document the condition of the product, especially if it’s used or damaged, including any photos if applicable.
Return Shipping Information: If applicable, review the return shipping process and keep any shipping receipts from sending the product back.
Communication Records: Compile any messages or correspondences with the seller regarding the issue that led to the refund request.
Account Information: Ensure you have your Mercado Livre account details on hand, including the email associated with your account.
Refund Policy Review: Familiarize yourself with Mercado Livre’s refund policy specific to the product category to ensure eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3–5 working days
Debit Card
3–5 working days
Boleto (Bank Slip)
10–15 working days
Mercado Pago Balance
1–3 working days
Transferência (Bank Transfer)
3–7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mercado Livre
At Mercado Livre, users may find themselves in circumstances where they seek clarification on their rights regarding eligibility for refunds. As a leading e-commerce platform, Mercado Livre connects buyers and sellers, which affects how refunds are handled based on specific scenarios related to product purchases and service utilizations.
Refund eligibility with Mercado Livre often depends on various factors, including the type of product purchased, the fulfillment status, and adherence to the stated return policies of individual sellers. Here are some situations that might qualify for a refund:
Product Not Received: If an order is marked as shipped but has not arrived within the expected timeframe set by the seller or Mercado Livre, users may have grounds for a refund request.
Product Not as Described: Users might be eligible for a refund if they receive a product that does not match the description or specifications provided before purchase.
Defective or Damaged Goods: If a product arrives damaged or non-functional, users can typically seek a refund by providing evidence of the condition upon receipt.
Exceeding Return Period: If a product is returned after the specified return period but falls under the circumstances of a valid return due to defects or misrepresentation, users may still discuss eligibility for refund options through customer support.
Errors in Fulfillment: Should a user receive the wrong item or an incomplete order, this situation may allow for a refund request to ensure proper fulfillment.
It's important for users to review the relevant policies outlined in each product listing or consult customer support to understand their specific rights and the procedures to follow for refund inquiries.
Step-by-Step Process to Request Your Mercado Livre Refund Like a Pro
If you purchased through Mercado Livre.com:
Log in to your Mercado Livre account.
Navigate to the top right corner and click on your profile picture.
Select the 'My purchases' option from the dropdown menu.
Locate the subscription or bill you want to request a refund for.
Click on the item, then select the option for 'Request a refund.'
In the message box, clarify that the service was not utilized or mention that you were unaware of the renewal date.
Submit the request and keep an eye on your email for updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find and tap on the Mercado Livre subscription.
Scroll down and tap on 'Cancel Subscription' to ensure you're not charged again.
Return to the App Store and tap on your profile picture in the top right corner.
Open 'Purchased' and select Mercado Livre from the list.
Tap 'Report a Problem' for the relevant purchase.
Choose 'Request a Refund' and then select your reason. Emphasize that you didn't receive the expected benefits.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select 'Payments & subscriptions,' then tap 'Subscriptions.'
Find your Mercado Livre subscription.
Tap 'Cancel subscription' to avoid further charges.
Go back to the 'Subscriptions' page and tap on the subscription again.
Select 'Request a refund.'
On the form, make sure to mention that the subscription auto-renewed without prior notice.
Submit your request.
If you purchased through Roku:
Access your Roku device and go to the Home screen.
Select the 'Streaming Channels' option on the left.
Navigate to 'Purchased Channels' and find Mercado Livre.
Highlight the Mercado Livre channel and press the * button on your remote.
Choose 'Manage subscription.'
Choose 'Cancel Subscription' to stop future charges.
Visit the Roku website and log into your account.
In the 'My account' section, find 'Order History.'
Locate the Mercado Livre subscription and select 'Report a problem' next to it.
In the issue description, state that the content didn’t meet your expectations.
Submit your issue.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
I kindly ask for a confirmation regarding my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet approved.
Your refund is in queue to be reviewed, and it may take a few days for approval.
Processing
The refund has been approved and is currently being processed.
Your refund is being handled, and you should see the funds in your account within a few business days.
Refunded
The full amount has been returned to your payment method.
You should see the money back in your account now. Check with your bank for processing times.
Partially Refunded
A portion of the amount has been refunded.
You will receive a partial refund; check your account for the specific amount returned.
Completed
The refund process has been finalized successfully.
All actions related to your refund are finished, and funds have been returned to you.
Canceled
The refund request was withdrawn or denied.
No action will be taken; your purchase remains active, and no funds will be returned.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Mercado Livre offers a variety of products and services on its platform, making it essential for users to navigate refunds effectively when issues arise. Below are some real user scenarios where individuals successfully claimed refunds:
Order Not Received: A user ordered a gaming console, but after several weeks, it hadn't arrived. They initiated a claim through Mercado Livre's order tracker and were promptly refunded once the delivery issue was confirmed.
Item Not as Described: After receiving a pair of sneakers that were a different color than what was advertised, a user returned the item. Following the return process outlined by Mercado Livre, they obtained a full refund, satisfying their purchase expectations.
Failed Delivery Attempt: A customer scheduled a delivery for a set of kitchen appliances, but the courier didn’t deliver on the agreed date. By communicating through the Mercado Livre app and providing details, the user successfully received a refund due to the missed delivery.
Subscription Cancellation: A user decided to cancel their premium membership for extra seller features but had questions regarding potential charges. After clarifying the process through customer support, the user confirmed their cancellation and did not incur any further fees, resulting in a smooth refund of their last month's charge.
The Easiest Way to Get a Mercado Livre Refund
If you're frustrated trying to get a refund from Mercado Livre—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on Mercado Livre is straightforward, thanks to various communication channels and tools. Here’s how to do it efficiently:
Email Notifications: Keep an eye on your email for updates from Mercado Livre. They send notifications regarding the status of your refund, including when it's been processed and the expected time for the funds to appear in your account.
Mercado Livre App: Download the Mercado Livre mobile app for real-time updates. You can find refund status notifications directly in the app's notifications center, ensuring you stay informed wherever you are.
Account Dashboard: Log into your Mercado Livre account and navigate to the Meus Pedidos (My Orders) section. Here, you can click on the specific order to view detailed information about your refund status.
Order History Tracking: Within the Histórico de Pedidos (Order History) section, you can see a timeline of updates related to your refund, including the approval date and the stage in the refund process.
Billing Section: Check the Minhas Compras (My Purchases) section for a detailed view of all past transactions. You can filter for returned items to see their refund status immediately.
Automatic Updates: Mercado Livre updates refund status automatically in your account. Look for updates marked as Reembolso solicitado (Refund Requested) or Reembolso concluÃdo (Refund Completed) to track the process accurately.
FAQ
If you forgot to cancel your order on time, it may still be possible to request a refund depending on the circumstances of your purchase. Mercado Livre typically encourages users to contact their customer support for assistance with refunds, and they will guide you on the available options. Keep in mind that refund policies may vary based on the type of purchase and seller terms.
Refunds from Mercado Livre typically take between 5 to 10 business days to process, depending on the payment method used. Once the refund is initiated, you will receive a notification, and the funds should appear in your account within the specified timeframe.
If you see a charge but do not have an active subscription, please check your account for any recent purchases or services you may have signed up for. It’s also a good idea to review your transaction history and contact Mercado Livre's customer service for clarification and assistance with your query.
If you are unable to receive a refund directly from Mercado Livre, consider reaching out to customer service again for additional assistance. You can also explore escalating your inquiry within their support system to ensure your issue is appropriately addressed. Additionally, reviewing your account details and transaction history may provide further insights that could be helpful in resolving the matter.
If Mercado Livre refuses to issue a refund, you can start by reviewing their refund policy for clarity on the terms and conditions that apply to your situation. Additionally, consider contacting their customer support again for further assistance, or check your account details to ensure all information is accurate and complete.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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