Billing concerns often come as a surprise, particularly when automatic subscriptions renew without notice. This guide aims to clarify how refunds work at Metalsmith Academy, ensuring you understand who is eligible for a refund and the straightforward steps to request your money back efficiently. Whether you're new to our platform or a seasoned metalsmith, we’re here to help you navigate this process with ease.
What You Should Prepare Before Applying For Refund
Account Details: Your Metalsmith Academy account email and username to verify your subscription or purchase.
Transaction ID: The unique transaction ID associated with your purchase, which can be found in the confirmation email.
Date of Purchase: The specific date when you enrolled in a course or purchased materials.
Course Access: Any information regarding the specific course or program you are requesting a refund for.
Refund Policy Acknowledgment: Familiarize yourself with the Metalsmith Academy refund policy to ensure your request complies with their terms.
Reason for Refund: A clear explanation of why you are requesting a refund, including any issues encountered.
Correspondence History: Any previous emails or messages exchanged with Metalsmith Academy regarding your request.
Payment Method Details: Information about the payment method used for the transaction (e.g., credit card, PayPal), which may be required for processing the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Metalsmith Academy
At Metalsmith Academy, users engaging with our educational resources and community-focused learning platform can seek a better understanding of their eligibility for refunds in specific situations. As a service dedicated to jewelry-making education, we strive to offer users clear guidance on what may qualify for a refund.
The following circumstances may qualify for refunds at Metalsmith Academy:
Course Cancellation: If a user cancels their enrollment in an online course before the course start date, they may be eligible for a refund based on the Academy's cancellation policy.
Membership Status Changes: Users opting for membership subscriptions who decide to downgrade or cancel their membership may inquire about a refund for any unused portion of their subscription, depending on their membership plan's terms.
Content Access Issues: Should a user experience technical difficulties that prevent access to purchased content, they may be eligible for a refund if the issue cannot be resolved within a reasonable timeframe.
Course Material Discrepancies: If the material received by a user does not match the course description or advertised content, they could reach out for a potential refund under this consideration.
We encourage users to review the specific terms and conditions associated with their purchases and account management to understand their rights fully. For individualized support, users should reach out to our customer service for any clarification regarding their eligibility for refunds.
Step-by-Step Process to Request Your Metalsmith Academy Refund Like a Pro
If you purchased through Metalsmith Academy.com:
Log in to your account on lucywalkerjewellery.com.
Go to the Account Settings section.
Locate the Billing or Subscriptions tab.
Click on Manage Subscription.
Select Request a Refund for the charge you wish to dispute.
In the message box, mention that the subscription renewed without notice and state that the account was unused.
Submit your refund request.
You should receive a confirmation email shortly after submission.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Metalsmith Academy subscription.
Scroll down and select Report a Problem.
Choose the reason for your refund request, mentioning that the subscription renewed unexpectedly.
Submit your request and check for a confirmation email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Metalsmith Academy subscription.
Tap on it and select Cancel Subscription.
Once canceled, go back to the Menu and select Account.
Tap on Order History and find the charge.
Tap on the charge, then select Report a Problem.
Use phrasing like "the subscription renewed without notice."
Submit your request for a refund.
Check your email for a confirmation from Google Play.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Select Manage Account from the main menu.
Click on Billing Details.
Locate the charge for Metalsmith Academy.
Click on Request a Refund next to the charge.
State in your message that the subscription renewed unexpectedly and express that you were not informed of the renewal.
Submit your refund request.
Wait for a confirmation email regarding your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Metalsmith Academy for Refund
Script
Copy
Subject: Refund Request – Metalsmith Academy Account [Your Email]
Dear Metalsmith Academy Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are the relevant documents for your review.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once your request is reviewed, typically within 3-5 business days.
Processing
Your refund is being processed and will be completed shortly.
Funds should appear in your account within 5-7 business days once processing is complete.
Refunded
Your refund has been successfully issued.
You should see the amount reflected in your account shortly, usually within 1-3 business days.
Partially Refunded
A portion of your refund has been processed, with the remainder still pending.
You will receive the remaining amount once it is approved and processed, typically within 3-5 business days.
Completed
The refund has been finalized and no further actions are required.
You can check your account to confirm receipt of the refunded amount.
Canceled
Your refund request has been canceled, either by you or due to noncompliance with refund policies.
If you need further assistance, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Metalsmith Academy, users often find themselves navigating their subscriptions and course materials, leading to various situations where refunds can be successfully claimed. Here are some realistic scenarios:
Subscription Transition: A user decided to upgrade from a basic subscription to a premium plan but accidentally renewed their basic plan at the same time. Upon reaching out to the support team and explaining the situation, they received a prompt refund for the duplicate charge, allowing them to fully enjoy the benefits of their upgraded subscription.
Course Access Issue: After purchasing a jewelry-making course, a user experienced technical difficulties accessing the material due to an unexpected browser issue. After contacting support to report the issue, they were informed that the access problem was temporary. However, understanding the frustration caused, Metalsmith Academy issued a refund for the course, enabling the user to re-enroll once their technical issue was resolved.
Unintended Renewal: A user realized shortly after the renewal date that they no longer needed their subscription. They promptly reached out to support, clarified their intention to discontinue, and were granted a refund for the most recent charge since they hadn’t utilized any services post-renewal.
Content Feedback: A student enrolled in a metalworking class felt that the course did not meet their expectations due to a lack of advanced content. After providing constructive feedback to the instructors and discussing their concerns with the support team, they were offered a refund, ensuring their investment aligned with their learning objectives.
The Easiest Way to Get a Metalsmith Academy Refund
If you're frustrated trying to get a refund from Metalsmith Academy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Metalsmith Academy is a straightforward process designed to keep you informed every step of the way. By utilizing the various communication channels and features available, you can efficiently monitor your refund status.
Check Your Email Regularly: Metalsmith Academy sends email updates when your refund is processed or if any changes occur. Look for emails from support@metalsmithacademy.com that include tracking numbers or refund confirmation.
Log into Your Account Dashboard: Your account dashboard is the primary location for all transaction records. Navigate to the 'Order History' section to view the status of your refund request alongside any pending transactions.
Utilize In-App Notifications: If you're using the Metalsmith Academy mobile app, ensure notifications are enabled. You'll receive instant alerts regarding the progress of your refund directly through the app.
Review the Billing Section: In the billing section of your account, you can find detailed information about your refund status, including the amount refunded and the date it was issued. This area is crucial for keeping track of your financial transactions.
Contact Customer Support: If you encounter any issues or discrepancies with your refund status, don’t hesitate to reach out to Metalsmith Academy's support team via the contact form on the website or directly through your account for personalized assistance.
FAQ
If you forgot to cancel your membership on time, we understand that situations can arise. Unfortunately, refunds are not available after the billing cycle has started. We encourage users to set reminders for cancellation to ensure their preferences are accommodated in the future.
Refunds from Metalsmith Academy typically take 5-10 business days to appear in your account, depending on your bank or payment method. Once processed, we will notify you via email regarding the status of your refund. Please check with your financial institution if you do not see the refund reflected after this period.
If you see a charge but do not have an active subscription, please first check your account on the Metalsmith Academy platform to confirm your subscription status. If you still have questions or need further assistance, kindly reach out to our support team for clarification regarding the charge.
If you are unable to receive a refund directly from Metalsmith Academy, consider reaching out to their customer service team again for further assistance. You may also want to ask about escalating your inquiry within their support system for additional insights. Additionally, reviewing your account details and transaction history might provide helpful context for any follow-up communications.
If your request for a refund has been declined, consider reviewing the Metalsmith Academy refund policy for clarity on their terms. You may also want to reach out to their customer support team again for further assistance or clarification regarding your situation. Additionally, check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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