How to Get a Metro Physical & Aquatic Therapy Refund

• Receipt or Payment Confirmation: Have a copy of your receipt or proof of payment to confirm the date and amount of your service.
• Appointment Details: Gather specific details about the appointment including date, time, and therapist's name.
• Referral or Prescription Document: If applicable, provide any referral letters or prescriptions from your healthcare provider that initiated your treatment.
• Account Information: Prepare your account details, such as your patient ID or membership number if you are a returning client.
• Reason for Refund: Be ready to explain your reason for requesting a refund, including any relevant issues experienced during your therapy sessions.
• Correspondence Records: Compile any previous communications with Metro Physical & Aquatic Therapy regarding your service or refund request.
• Insurance Information: If you utilized insurance, display your insurance policy number and any claim references.

*Working days are Monday to Friday, and don't include public holidays.

At Metro Physical & Aquatic Therapy, we prioritize our clients' health and well-being, and we understand that there may be circumstances influencing their ability to engage with our services. While we encourage clients to proactively manage their appointments and treatment plans, there are scenarios where refund eligibility may be considered based on the nature of our services.

Clients seeking a refund should familiarize themselves with the specific situations when refunds might apply. Refund eligibility is typically aligned with the following circumstances:

• Cancellation of Services: If a client cancels their appointment within a specific time frame specified in our policies, they may be eligible for a refund of the session fee.
• Prepaid Packages: For clients who purchase treatment packages, refunds may be granted for any unused sessions if written notice is given within the designated policy period.
• Rescheduling Conflicts: If a client faces unforeseen circumstances that prevent them from attending a scheduled appointment, they might qualify for a refund or credit, provided they notify us in accordance with our rescheduling policy.
• Service Fulfillment Issues: In rare cases where a service cannot be provided due to unforeseen operational issues, clients may be eligible for a refund or rescheduling at no additional cost.

We advise clients to review our full policies regarding cancellations and refunds, as all requests are handled on a case-by-case basis to ensure fair consideration. Please reach out to our administrative team for assistance with specific inquiries regarding refund eligibility.

At Metro Physical & Aquatic Therapy, users sometimes encounter situations that lead to refund requests related to their services. Here are some real user scenarios where refunds were successfully claimed:

• Missed Appointment Fee: A client had to cancel a scheduled therapy session due to a sudden illness and reached out to Metro Physical & Aquatic Therapy to discuss the missed appointment fee. After explaining the situation, the staff issued a refund as a gesture of goodwill and understanding.
• Package Plan Adjustments: A user purchased a multi-session package but found that their schedule changed unexpectedly. They contacted the team to adjust their plan and were offered a refund for the unused sessions, which they appreciated while transitioning to a more flexible plan.
• Service Disruption: A client experienced a service interruption due to unforeseen maintenance of the facility. Upon reaching out for clarification, they expressed concern about the missed sessions. The team promptly issued a partial refund for the sessions affected by the disruption.
• Class Cancellation: A user signed up for a specialized aquatic therapy class that was unfortunately canceled due to low enrollment. After receiving the notification, they contacted customer support and were seamlessly given a refund option, which they gladly accepted, looking forward to trying another class in the future.

Tracking your refund at Metro Physical & Aquatic Therapy is straightforward and efficient. To ensure you stay updated on your refund status, follow the guidelines below:

• Email Notifications: After initiating a refund, keep an eye on your email. Metro Physical & Aquatic Therapy sends detailed updates regarding your refund status. Look for emails with the subject line "Refund Update" for timely information.
• Account Dashboard: Log into your account on metropt.com. Navigate to the Billing Section of your account dashboard to view the status of your refund. This section lists all transactions and their current statuses.
• Order History: Under your profile, check the Order History page. This area displays all past transactions, including their refund status. Look for an indication that your refund is "Pending," "Processed," or "Completed" for clarity on its progress.
• Mobile App: If you’re using the Metro Physical & Aquatic Therapy mobile app, the Refund Status feature can be accessed directly from the main menu. Tap on it to get real-time updates regarding your refund.
• Customer Support: If you need further assistance, you can reach out to Metro's customer support through the app or website. They can provide insights into your refund process and any delays that may have occurred.