Many users rarely consider billing until an unexpected charge appears, perhaps from an automatic subscription renewal. If you find yourself in this situation with Mile Club, this guide is here to help you navigate the refund process. We’ll explain how Mile Club refunds work, who is eligible, and outline the steps you need to take to request your money back quickly and efficiently. Our goal is to ensure you have a smooth experience while addressing your concerns.
What You Should Prepare Before Applying For Refund
Account Credentials: Ensure you have your Mile Club account username and password ready for verification.
Transaction ID: Locate the specific transaction ID of the purchase for which you are requesting a refund.
Purchase Date: Have the date of the transaction noted to expedite the refund process.
Payment Method Information: Be ready with details about the payment method used, whether it be a credit card, PayPal, etc.
Order Confirmation Email: Keep a copy of the order confirmation email received at the time of purchase, which may include the transaction ID.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund, adhering to Mile Club’s refund policy.
Proof of Subscription (if applicable): If you are canceling a subscription, have evidence of subscription start and end dates.
Previous Communication: Gather any prior correspondence with Mile Club regarding the issue to streamline communication.
Contact Information: Make sure your current contact information is accessible for follow-up communications.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Gift Cards
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mile Club
Mile Club offers a unique loyalty program designed to reward users for their travel plans and purchases. Understanding your eligibility for refunds is important as you navigate this membership service. Refund eligibility is determined based on specific user situations related to your account management and membership status.
The following scenarios may qualify you for a refund with Mile Club:
Membership Cancellation: If you decide to cancel your subscription within the specified window, you may be eligible for a refund of the remaining balance of your membership fee.
Service Disruption: In the event that there is a significant disruption to a service you are subscribed to through Mile Club, you may be eligible for a refund for that specific period.
Account Upgrade or Downgrade: If you successfully upgrade or downgrade your membership tier and notice a difference in billing that does not align with the new tier’s pricing, you could inquire about a refund for the discrepancy.
Billing Errors: Should you identify discrepancies in your billing related to your usage or membership plan, those situations might warrant a review for potential refunds.
Promotional Offers: If you enrolled during a promotional period and did not receive the expected benefits as outlined, this could also be a situation where a refund may apply.
It is important to review the specific terms associated with your membership and any applicable promotional conditions that may influence your eligibility. For a tailored assessment, you may want to reach out to Mile Club's customer support team.
Step-by-Step Process to Request Your Mile Club Refund Like a Pro
If you purchased through Mile Club.com:
Visit the Mile Club website and log in to your account.
Navigate to the Account Settings section.
Select Billing from the sidebar.
Locate the most recent transaction related to your membership or subscription.
Click on Request Refund next to the transaction.
In the refund request form, mention that the subscription renewed without notice and that you are seeking a refund.
Submit the form and wait for a confirmation email regarding your refund status.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Mile Club subscription and tap on it.
Scroll down and select Report a Problem.
Choose the reason for your refund request, mentioning that the account was unused and you did not expect the renewal.
Complete the form and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Account.
Go to Purchase History.
Find the Mile Club transaction and tap on it.
Click on Refund, and select a reason such as the subscription renewed without notice.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage Account.
Scroll to the Purchases section.
Locate the Mile Club subscription and click on Request Refund.
Specify that the account was unused, and you are looking for assistance with the refund.
Submit the request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Mile Club for Refund
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Subject: Refund Request – Mile Club Account [Your Email]
Dear Mile Club Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation regarding the billing situation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your refund is in queu for approval; you will be notified once it progresses.
Processing
The refund is currently being processed by our team.
This may take a few business days; please be patient while we handle it.
Refunded
Your refund has been successfully processed and the amount credited.
The funds should appear in your account shortly, depending on your bank's processing time.
Partially Refunded
A portion of your refund has been approved and processed.
You will receive the partial amount in your account soon; check your email for details.
Completed
The refund process is fully completed with all funds returned.
You have received the full refund with no further actions needed on your part.
Canceled
The refund request has been canceled by either you or our team.
Please review your order to ensure you wish to cancel this request; refunds can be re-initiated if necessary.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Mile Club, various scenarios arise where users successfully claim refunds due to specific circumstances surrounding their subscriptions and services. Here are a few examples:
Subscription Pause Issue: A user decides to pause their subscription during a travel period. After returning, they realize they were charged for the month they intended to pause. Upon contacting customer support, they provided details of their interaction to clarifying their pause request, leading to a prompt refund for that month.
Service Downtime: A user experiences an unexpected outage of the Mile Club app that lasts longer than anticipated, affecting their ability to track miles. They reach out to customer support for clarification and, after confirming the downtime duration, receive a refund for the month in question as a courtesy for the service disruption.
Account Change Confusion: A user mistakenly upgraded their plan instead of switching back to a basic subscription. After realizing the change, they contact Mile Club to explain their situation. The support team assists them with the downgrade and issues a refund for the difference in subscription fees for the month that they did not intend to upgrade.
Trial Period Extension: A user believes that they were still in the trial period after an upgrade due to a misunderstanding on the activation date. They reach out to customer support for confirmation, and after reviewing their account history, they receive a refund as they were eligible for a promotional trial extension that wasn't correctly applied.
The Easiest Way to Get a Mile Club Refund
If you're frustrated trying to get a refund from Mile Club—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Mile Club is a streamlined process designed to keep you informed every step of the way. Here are specific tips to help you check your refund efficiently:
Check Your Email: Mile Club sends automatic email updates whenever there is a change to your refund status. Look for emails titled "Refund Update" for the latest information.
Utilize the Mobile App: If you have the Mile Club mobile app, you can check your refund status directly through the app. Navigate to the "Order History" section to see real-time updates.
Account Dashboard: Log in to your Mile Club account and go to the "Account Settings" page. Here, you will find a dedicated section for "Billing" where all your refund requests and their current statuses are listed.
Updates on Refund Progress: Mile Club provides detailed information about your refund process, including approval dates and expected timelines. Make sure to check the
FAQ
Refunds for subscriptions with Mile Club are generally not available if the cancellation was not completed before the billing cycle. However, we encourage you to reach out to our customer support team to discuss your situation, as we may be able to assist you based on individual circumstances.
Refund processing times can vary based on your payment method and bank policies. Typically, refunds may take anywhere from 5 to 10 business days to reflect in your account after processing. We recommend checking with your bank for the most accurate information regarding your specific transaction.
If you see a charge from Mile Club but do not have an active subscription, please verify your account status by logging into your Mile Club profile. If you still have questions or need clarification, contact our customer support team for assistance with your billing inquiry.
If you're unable to receive a refund directly from Mile Club, you may want to reach out to their customer service again for further assistance. Alternatively, consider escalating your inquiry within their support system, as they may have additional procedures or options available. Reviewing your account details and any applicable terms may also provide clarity on potential alternatives.
If Mile Club refuses to issue a refund, you may want to review their refund policy to ensure you're fully informed of the terms. Consider reaching out to their support team again for further clarification or to discuss your concerns. Additionally, double-check your account details and transaction history to ensure everything aligns with the refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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