How to Get a MIMARU Membership Refund

• Membership Account Information: Ensure you have your membership account information, including your membership ID and registered email address.
• Transaction Details: Gather details about the transaction such as the transaction ID, date of transaction, and amount paid.
• Reason for Refund: Clearly articulate the reason for your refund request to facilitate the process.
• Proof of Payment: Prepare a copy of your payment confirmation or receipt to verify the transaction.
• Cancellation Policy Review: Familiarize yourself with MIMARU's specific cancellation and refund policies to ensure your request meets their criteria.
• Communication Records: Keep any relevant emails or messages exchanged with MIMARU regarding your membership or issues related to it.
• Identification Verification: Be ready to provide identification if required, which may include a phone number or secondary contact information linked to the account.

The MIMARU Membership offers users a range of benefits, including special rates and exclusive offers for stays at MIMARU hotels. Understanding your rights and eligibility for refunds is important in ensuring a smooth experience with the membership. Refund eligibility is primarily guided by the type of services rendered and the specific circumstances surrounding your membership account.

Below are situations that may qualify for refunds or adjustments under the MIMARU Membership program:

• Membership Cancellation During Trial Period: If you cancel your membership within any designated trial period, you may be eligible for a full refund of membership fees.
• Unutilized Membership Benefits: If you have not utilized any of the benefits associated with your membership within a certain timeframe, you might be eligible for a refund for the unused portion of your membership fee.
• Rate Adjustments After Booking: If you experience a situation where a confirmed booking rate is adjusted, you could be eligible for a refund of the difference, depending on the terms outlined in your membership agreement.
• Error in Billing: If there appears to be an inconsistency in the billing amount related to your membership fees, this may qualify for a review and potential adjustment.
• Access Issues to Services: Should you encounter issues accessing membership benefits due to server downtime or maintenance, you may qualify for a refund for the period affected.

For specific eligibility determinations, it is recommended to review the MIMARU Membership terms or contact customer support for detailed assistance tailored to your situation.

The MIMARU Membership program provides unique family-friendly hotel accommodation options along with various benefits for loyalty members. Here are some real user scenarios where members successfully claimed refunds for their membership-related charges due to specific circumstances:

• Early Checkout:** A family booking a week-long stay at MIMARU decided to check out a few days early due to unexpected travel changes. They contacted MIMARU Membership support to explain their situation, and after reviewing their request, the team processed a partial refund for the unused nights remaining in their reservation.
• Membership Upgrade Adjustment:** A member recently upgraded their MIMARU Membership plan but realized they preferred the benefits of their previous tier. After reaching out to customer support, they found that they could seamlessly downgrade back to the original plan, with the difference in fees refunded promptly to their account.
• Promotional Code Issue:** During a recent booking, a member attempted to use a promotional code that didn't apply correctly at checkout. After contacting customer service, they received assistance in applying the discount retroactively to their membership renewal, leading to a partial refund reflecting the promotional amount.
• Account Recovery Situation:** A long-time MIMARU member faced an account access issue that resulted in an unintended service overlap with a new membership. Upon explaining the confusion to customer service, they successfully obtained a refund for the overlapping charges as a gesture of goodwill during their account recovery process.

Tracking your refund status as a MIMARU Member is straightforward and designed for your convenience. Here’s how you can efficiently keep tabs on your refund progress:

• Check Your Email: MIMARU Membership sends email notifications regarding your refund updates. Look for emails from the MIMARU team that provide detailed information about your refund status and any next steps you may need to take.
• Visit the Account Dashboard: Log in to your MIMARU account and navigate to your Account Dashboard. Here, you will find a dedicated section for tracking your refunds where all relevant information is consolidated.
• Review Order History: In your account settings, click on Order History. This section lists all your bookings, where you can find the status of any ongoing refund requests.
• Check the Billing Section: Additionally, you can go to the Billing Section of your account. This area not only displays past transactions but also highlights any refunds initiated and their current statuses.
• Utilize In-App Notifications: If you’re using the MIMARU mobile app, enable notifications to receive real-time alerts about your refund status directly on your device, making it easy to stay updated on the go.
• Contact Support: If you have questions or need assistance, the customer support team is available. You can submit a ticket or use the chat feature in the app for quick responses related to your refund inquiries.