Many users only consider billing matters when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work for both MINDBODY and COACHING.COM, outlining eligibility requirements and providing clear steps to request your money back efficiently. Our aim is to empower you with the knowledge needed to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Have your MINDBODY and COACHING.COM account email and password ready to log in and access your transaction history.
Transaction ID: Locate the specific transaction ID for the purchase you wish to refund. This can be found in your confirmation email or your account transaction history.
Refund Policy Review: Familiarize yourself with MINDBODY's and COACHING.COM's refund policy to understand eligible circumstances for refunds.
Service/Product Details: Gather details about the specific service or product you are requesting a refund for, including the date of purchase, provider name, and appointment or service date.
Proof of Payment: Keep a copy of your payment receipt or any confirmation emails as proof of purchase.
Cancellation Confirmation: If applicable, ensure you have any cancellation confirmation emails or notes from customer service regarding the service.
Reason for Refund: Prepare a brief explanation for why you are requesting a refund, ensuring it aligns with their policy requirements.
Contact Information: Have your current contact number and email ready for communication with MINDBODY or COACHING.COM's support team.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from MINDBODY and COACHING.COM
At MINDBODY and COACHING.COM, users have certain rights regarding refunds that are tailored to the specific nature of the services offered. As a subscription-based platform, users engage with various coaching, fitness, and wellness services that operate on a recurring payment model. Understanding the unique circumstances that may arise with these subscriptions can clarify refund eligibility.
The following situations may qualify for refunds:
Subscription Cancellations: Users who cancel their subscription prior to the next billing cycle may inquire about eligibility for a refund on any unused portion of their paid subscription.
Service Interruptions: If services become temporarily unavailable due to technical issues or scheduled maintenance, users may be eligible for refunds for those specific periods, particularly if the disruption affects access significantly.
Billing Discrepancies: Users may seek clarification or potential refunds if they notice unexpected charges that differ from their agreed-upon subscription plan fees, provided these discrepancies are discussed within the appropriate timeframe.
Promotional Offers: Qualifying users who signed up under promotional pricing may have the option to receive refunds if the promotional terms were not applied correctly to their account.
Account Errors: In instances where account management issues (such as account access problems) affect the user's ability to utilize purchased services, a review may determine if a refund is warranted based on the specific case.
It’s important for users to familiarize themselves with MINDBODY and COACHING.COM's specific refund policies and to reach out directly for help with any billing or subscription inquiries to better understand their eligibility.
Step-by-Step Process to Request Your MINDBODY and COACHING.COM Refund Like a Pro
If you purchased through MINDBODY and COACHING.COM:
Scroll to the bottom of the homepage and click on the "Contact" link.
Choose "Support" from the options presented.
Fill out the form provided with your details and specify that you are requesting a refund.
In the message box, mention that the subscription renewed without prior notice and include any relevant account details.
Submit the form and look for a confirmation email.
Follow any instructions in the email to complete your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Choose Subscriptions.
Find and select your MINDBODY or COACHING.COM subscription.
Tap Report a Problem.
From the list, select Request a Refund.
In the provided text box, state that the account was unused and provide relevant details about the automatic renewal.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three lines) in the upper left corner.
Select Account.
Go to Purchase History.
Find your MINDBODY or COACHING.COM transaction and tap on it.
Select Request a Refund.
Clearly state that the subscription renewed without notice or that the service was not used in your message.
Complete the process and keep an eye on your email for any further instructions.
If you purchased through Roku:
Go to Roku.com and log in to your account.
Click on the Manage Account link.
Locate and click on Subscriptions.
Find your MINDBODY or COACHING.COM subscription.
Select Cancel Subscription.
After cancellation, email support@mindbodyccs.com to request a refund.
In your email, explain that the subscription renewed unexpectedly and reiterate any account details.
Send the email and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to MINDBODY and COACHING.COM for Refund
Script
Copy
Subject: Refund Request – MINDBODY and COACHING.COM Account [Your Email]
Dear MINDBODY and COACHING.COM Support Team,
I hope this message finds you well.
I am writing to address an inquiry regarding my account. [describe reason]
I would like to request a refund of [Amount] for this situation.
If applicable, I have attached any relevant documentation for your review.
I kindly ask for a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
Your refund is being reviewed, and you will be notified once it's approved or denied.
Processing
The refund is being processed by our financial team.
Your payment is currently being refunded. Please allow 3-5 business days for the amount to reflect in your account.
Refunded
The refund has been successfully issued.
The amount has been credited back to your original payment method.
Partially Refunded
A portion of your payment has been refunded.
Only part of your transaction amount has been credited back. Check your account for details.
Completed
The refund process has been completed.
Your refund is fully processed and can no longer be reversed.
Canceled
The refund request has been canceled.
Your refund request is no longer under consideration. Please contact support if this was unintentional.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the dynamic environments of MINDBODY and COACHING.COM, users often encounter situations that necessitate clear understanding of the refund process related to their services. Below are some specific instances where users have successfully claimed refunds.
Subscription Upgrade Conversion: A user on COACHING.COM initially subscribed to a basic plan but decided to upgrade to a premium plan mid-cycle. Upon realizing that the upgrade should reflect a prorated refund for the unused portion of the basic subscription, the user contacted customer support and successfully received a refund reflecting the difference.
Class Cancellations due to Weather: A fitness studio using MINDBODY had to cancel scheduled classes due to unforeseen severe weather conditions. Regular attendees were given the opportunity to claim refunds for the canceled sessions. Users appreciated the proactive communication and were able to receive refunds promptly through the MINDBODY portal.
Unintentional Class Booking: A coaching client accidentally booked a session on COACHING.COM for a time they were unavailable. After reaching out to customer support within the timeframe for cancellations, the client received a full refund for the session fee, which was processed quickly without any hassle.
Additional Benefits Not Utilized: A MINDBODY user had purchased a package that included several add-on services but ended up not utilizing them. After speaking with customer support, they were able to receive a refund for the add-ons, as user-friendly policies facilitated partial refunds for unused services within the package terms.
The Easiest Way to Get a MINDBODY and COACHING.COM Refund
If you're frustrated trying to get a refund from MINDBODY and COACHING.COM—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status can be straightforward with MINDBODY and COACHING.COM. Here are some efficient ways to stay updated on your refund process:
Check Your Email Regularly: MINDBODY and COACHING.COM provide email updates regarding the status of your refund. Look for emails containing subject lines like "Refund Processed" or "Refund Update" to stay informed.
Utilize the Mobile App: If you have the MINDBODY or COACHING.COM mobile app, it’s a convenient way to track your refund. Simply navigate to the account section and select "Order History" to view detailed refund status.
Log into Your Account Dashboard: Access your account on MINDBODY or COACHING.COM's website and go to the "Billing" section. Here, you can find a comprehensive overview of any pending refunds.
View Order History: Both platforms allow you to check your order history for specific transactions. Click on any order to see its current status, including any associated refunds.
Contact Support if Necessary: If you haven’t received any updates, reach out to customer support through the platform’s chat feature or support email for specific information regarding your refund.
FAQ
Refunds for missed cancellations depend on the specific terms and policies of MINDBODY and COACHING.COM. Generally, if you forget to cancel your session on time, it may be considered a late cancellation, which could result in a charge. It's recommended to review the cancellation policy in your account settings or contact customer support for further assistance.
Refund processing times can vary based on your bank or payment provider, but typically, you can expect to see the refund appear in your account within 5 to 10 business days. If you don’t see it after this period, we recommend checking with your financial institution for further details.
If you notice a charge but do not have an active subscription, please first check your email for any receipts that may provide additional details about the transaction. If you still have questions, reach out to customer support through the MINDBODY or COACHING.COM website for assistance in resolving the issue.
If you're unable to obtain a refund directly from MINDBODY or COACHING.COM, consider reaching out to their customer service again for further clarification on your situation. You might also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any relevant transaction history can provide insights that may aid in your discussions with support.
If MINDBODY and COACHING.COM refuse to issue a refund, you might consider reviewing their refund policy to better understand your options. Additionally, reaching out to their customer support team again can provide clarification on the decision and potentially open up further avenues for assistance. It may also be helpful to check your account details for any specific terms or conditions that could apply.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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