Many users often overlook billing details until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with Mindful Therapy, detailing eligibility criteria and providing a straightforward process for requesting a refund. We aim to ensure that you have all the necessary information to navigate this process smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account details ready, including your registered email address and any associated phone number.
Transaction ID: Locate the transaction ID from your service payment confirmation email or account history for easy reference.
Service Dates: Note the dates of the sessions for which you are requesting a refund.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, such as a scheduling issue or dissatisfaction with the service.
Documentation: Gather any relevant communications, such as emails or messages exchanged with your therapist or Mindful Therapy's support team.
Payment Method: Have details of the payment method used, including the last four digits of the credit card or PayPal account, if applicable.
Late Cancellation Policy Reference: Review Mindful Therapy's cancellation policy to understand any potential penalties or adherence to the policy during your refund request.
Previous Session Notes: If applicable, bring notes from your previous therapy sessions to provide context for your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Health Savings Account (HSA)
5-7 working days
Insurance Reimbursement
Varies, typically 2-4 weeks
Cash or Check
1-2 weeks
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mindful Therapy
At Mindful Therapy, users have specific rights regarding their services, particularly in terms of eligibility for refunds. Since Mindful Therapy specializes in mental health services, including therapy and counseling sessions, understanding the circumstances that may qualify users for a refund is essential.
Refund eligibility at Mindful Therapy is determined by a variety of factors related to the nature of the services provided. Below are situations that may qualify users for a refund:
Session Cancellations: If a session is canceled by the user within the designated cancellation period, typically 24 hours before the appointment, the user may be eligible for a refund.
Unused Sessions: For users on a prepaid plan, if they have paid for multiple sessions but have not utilized them, they could potentially qualify for a refund of the remaining unused sessions.
Session Rescheduling Issues: Should an unexpected issue arise leading to an inability to reschedule a canceled session within the provider's policies, users might be eligible for a refund for that particular session.
Therapist-initiated Cancellations: In circumstances where the therapist is unable to conduct the session as scheduled and no suitable alternative can be arranged, users might be eligible for a refund.
It is always advisable for users to review Mindful Therapy’s specific policies or reach out to customer support for detailed clarifications on their unique situations and eligibility for refunds.
Step-by-Step Process to Request Your Mindful Therapy Refund Like a Pro
If you purchased through MindfulTherapyGroup.com:
Navigate to the Mindful Therapy Group website.
Scroll to the bottom of the page and click on Contact Us.
Choose your preferred method of communication:
If using email, compose a message mentioning that your subscription renewed without prior notice.
If calling, state that you would like assistance with a refund request due to a lack of notification regarding renewal.
Include your account information and any relevant transaction details.
After sending the email or finishing your call, wait for confirmation of your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your subscription to Mindful Therapy and tap it.
Scroll down to find the option for Report a Problem.
Choose a reason, such as the subscription renewed without notice or your account was unused.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Go to Account.
Select Purchase History and find the transaction for Mindful Therapy.
Tap on the transaction, then select Request a Refund.
Choose a reason for your refund, explaining that the subscription renewed unintentionally.
Complete the submission form to finalize your refund request.
If you purchased through Roku:
On your Roku device, go to the Home screen.
Navigate to Streaming Channels and open Manage Account.
Find the section for Subscriptions.
Locate your Mindful Therapy subscription and select Cancel Subscription.
After cancellation, contact Roku support and explain that you wish to request a refund because the subscription renewed without prior notice.
Provide your account details and transaction information during the process.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account for the following reason: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the documentation that supports my request for your review.
I would appreciate a confirmation of the refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting review.
Please allow 3-5 business days for us to process your request.
Processing
Your refund is currently being processed by our team.
Refund usually takes 5-10 business days to complete.
Refunded
Your refund has been successfully issued.
You will see the amount credited back to your account shortly.
Partially Refunded
A part of your refund has been issued, but not the full amount.
Check your account for the refunded amount; the remaining will be processed if applicable.
Completed
Your refund process is complete, and no further action is needed.
You can now view the refund in your statement.
Canceled
Your refund request has been canceled, either by you or due to a policy.
If this was a mistake, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Mindful Therapy, clients occasionally need to navigate the nuances of their subscription services. Here are some real user scenarios describing how refunds were successfully claimed, ensuring a clear understanding of the process.
Subscription Plan Upgrade: A client decided to upgrade from a basic plan to a premium plan mid-cycle. After realizing the premium plan’s features weren’t required, they contacted Mindful Therapy and received a prorated refund for the unused portion of the upgrade, seamlessly transitioning back to their original plan.
Billing Cycle Confusion: A client mistakenly thought their billing date was later in the month. After noticing a charge earlier than expected, they reached out to Mindful Therapy customer support for clarification. Once confirmed that the billing was according to schedule, the client requested a refund for the current month’s subscription, which was granted since they had only recently signed up.
Service Interruption: During a scheduled session, a client experienced technical difficulties that prevented them from joining the video therapy call. After reporting the issue, the therapist offered to reschedule and, additionally, processed a refund for that session as a courtesy for the inconvenience, ensuring the client felt valued and supported.
Unused Session Credits: After a few months of reduced availability, a client found they had unused session credits due to cancellations. They contacted support to inquire about the potential for a refund or extension of those credits. Mindful Therapy confirmed a refund was possible for the expired unused sessions, which was facilitated quickly and efficiently.
The Easiest Way to Get a Mindful Therapy Refund
If you're frustrated trying to get a refund from Mindful Therapy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Mindful Therapy is straightforward, thanks to our dedicated communication channels and user-friendly tools. Follow these efficient steps to stay updated on your refund process:
Email Notifications: Keep an eye on your inbox for updates from Mindful Therapy. You will receive a confirmation email as soon as your refund request is processed, detailing the estimated timeline for completion.
Account Dashboard: Log in to your Mindful Therapy account and navigate to the Billing section to view the status of your refund. Here you can find all recent transactions, including pending refunds.
Order History: Within your account, access the Order History tab. This section provides a comprehensive overview of all services purchased, and each line item will show the current status of any refunds initiated.
In-App Notifications: If you use the Mindful Therapy mobile app, check the notifications section for real-time updates regarding your refund status. The app will alert you as soon as changes occur.
Direct Contact: For any questions not addressed through electronic updates, reach out to our support team via the Contact Us page. Providing your order number will help expedite the tracking process.
By utilizing these tools and resources, you can efficiently monitor your refund status and stay informed throughout the process.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we are unable to issue refunds for the charges incurred. We recommend reviewing your account settings and subscription terms to avoid this situation in the future. If you have any further questions or need assistance, feel free to reach out to our customer support team.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once the refund is initiated by Mindful Therapy, you'll receive a confirmation, and the amount should reflect in your account within that timeframe.
If you see a charge but do not have an active subscription, please reach out to our customer support team directly through the contact form on our website. They will assist you by reviewing your account details and helping clarify any discrepancies regarding the charge.
If you are unable to obtain a refund directly from Mindful Therapy, consider reaching out to customer service again for further assistance. You may also escalate your inquiry within their support system to ensure it is reviewed by a different representative. Additionally, reviewing your account details may help clarify any questions or concerns you have regarding your transaction.
If Mindful Therapy refuses to issue a refund, you may want to review their refund policy to ensure you understand the terms. Additionally, consider reaching out to their support team again for clarification or to discuss your situation further. Checking your account details for any potential misunderstandings may also be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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