Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to walk you through how refunds work with Mindly Calm, outlining who is eligible and providing clear step-by-step instructions to quickly request your money back. Our goal is to ensure you feel supported and informed throughout the refund process, making it as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username on Mindly Calm.
Transaction ID: Locate the transaction ID for your purchase, found in the confirmation email or account order history.
Proof of Purchase: A copy of the receipt or invoice you received when making your initial payment.
Subscription Details: If applicable, the specific subscription plan you are using, including start and end dates.
Reason for Refund: A clear explanation of why you are requesting the refund, including any issues faced with the service.
Contact Records: Any previous correspondence with Mindly Calm’s customer support, including chats or emails related to the refund request.
Cancellation Confirmation: If you are canceling a subscription service, provide proof of the cancellation request, if applicable.
Payment Method Details: Information on the payment method used for the transaction, such as credit card details (last four digits), which may be necessary for processing your refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mindly Calm
At Mindly Calm, users have specific rights regarding their subscriptions and services, which include eligibility for refunds under certain circumstances. As a digital wellness platform offering mindfulness services and meditation tools, the refund policy is designed to support users in their journey while maintaining clarity on the subscription model.
Refund eligibility may be influenced by various factors related to account management and subscription statuses. Here are some specific situations that might qualify:
Trial Period:** If users have subscribed to a trial period plan and decide to cancel before the trial concludes, they may be eligible for a refund of any charges incurred after cancellation.
Billing Error:** In the unlikely event of a billing error, users can inquire about their charges, and appropriate adjustments may be made to their account.
Service Accessibility Issues:** If users experience significant technical issues that prevent access to the service for an extended period, they may inquire about potential refunds for that time frame.
Multiple Subscriptions:** If users mistakenly subscribed to the service multiple times, they may request clarification on their subscription status, which could lead to eligibility for a refund for duplicate payments.
Account Cancellation During Billing Cycle:** Users who cancel their subscriptions during a billing cycle might have options regarding billing adjustments, depending on the usage of services during that period.
It is important for users to directly consult Mindly Calm's customer support for personalized assistance and specific inquiries regarding eligibility based on their unique situations and account conditions.
Step-by-Step Process to Request Your Mindly Calm Refund Like a Pro
If you purchased through MindlyCalm.com:
Visit the Mindly Calm website and log in to your account.
Navigate to the Account Settings section.
Locate and select the Billing or Subscriptions tab.
Find the recent transaction that you wish to dispute.
Click on Request Refund or Help.
In the message box, mention that you wish to request a refund for your subscription that renewed unexpectedly.
Emphasize that your account has been unused since the renewal.
Submit your request and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Mindly Calm subscription.
Select Cancel Subscription if necessary, then look for the Report a Problem link.
Click on Report a Problem and select the recent charge.
In the comments, mention that the subscription renewed without notice.
Highlight that you did not use the service during the subscription period.
Submit the report for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon and select Subscriptions.
Find your Mindly Calm subscription.
Tap on Manage and then select Refund.
Follow prompts to indicate you are requesting a refund.
In the reason field, mention that the subscription renewed without prior notice.
Emphasize that the app was not used during the billing cycle.
Submit your request to Google for processing.
If you purchased through Roku:
Go to the Roku home screen and select Streaming Channels.
Scroll down to My Channels and select Manage Subscription.
Find your Mindly Calm subscription in the list.
Select the subscription and then click on Cancel Subscription.
After canceling, go to the Roku website and sign in to your account.
Navigate to the Support section and choose Request a Refund.
In your message, state the subscription renewed unexpectedly.
Highlight that your account was inactive during the billed period.
Submit your request on the website.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address an issue regarding my account billing. [describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are the relevant documentation to support my request.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund has been initiated but is not yet processed.
Your refund is being reviewed, and it may take 3-5 business days to process.
Processing
The refund is currently being processed.
The funds should reflect in your account within 3-7 business days, depending on your bank.
Refunded
The refund has been successfully completed.
You have been credited back the full amount to your original payment method.
Partially Refunded
Part of your order has been refunded.
You will see a partial refund amount credited to your account, reflecting the items returned.
Completed
The refund process is completed and closed.
Your refund has been finalized, and you will not see any further changes.
Cancelled
The refund request has been canceled.
No refund will be processed; please check your email for further instructions.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Mindly Calm, users often seek refunds under various circumstances surrounding their subscription and service experiences. Here are some examples of how users successfully claimed refunds:
Accidental Subscription Activation: A user accidentally reactivated their yearly subscription while trying to explore short-term plans. Upon reaching out to customer service, they explained the situation and received a full refund after a clear overview of their account activity.
Change of Heart on Membership Levels: After upgrading to the Premium Membership, a user realized that the features did not align with their needs as expected. They contacted support within the refund window and received a prompt refund for the difference in plans.
Service Interruption: During a major update, a user experienced disruptions in accessing their mindfulness sessions. They reported the issue to Mindly Calm's support team, and as a gesture of goodwill, the team offered a refund for the affected period.
Account Management Confusion: A user had difficulty navigating their account settings, leading to an unexpected double billing for a month. After clarifying the misunderstanding with customer service, the user was granted a refund for the extra charge.
The Easiest Way to Get a Mindly Calm Refund
If you're frustrated trying to get a refund from Mindly Calm—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Mindly Calm is streamlined and user-friendly, ensuring you remain updated on your refund's progress. Follow these tips to efficiently monitor your refund:
Email Notifications: Keep an eye on your email inbox. Mindly Calm sends automatic updates regarding your refund, including confirmation when your request has been processed and when the refund is initiated.
In-App Notifications: If you use the Mindly Calm mobile app, you'll receive real-time notifications directly in the app. Make sure to enable notifications in your app settings to stay informed.
Account Dashboard: Log in to your Mindly Calm account and navigate to the Order History section. Here, you can view the status of all your purchases, alongside any pending refunds.
Billing Section: Within your account settings, there’s a dedicated Billing section where you can monitor your payment history and refund status in one convenient place.
Refund Progress Information: Mindly Calm provides specific details about the refund process, including expected timelines and any relevant actions taken. This information can be found in your account’s order details.
Customer Support: If you need more personalized assistance, reach out to Mindly Calm's customer support team through the app or website. They can provide targeted updates on your refund status.
FAQ
Refunds for subscriptions at Mindly Calm are generally only issued if the cancellation is processed before the renewal date. If you forgot to cancel on time, it may be worth reaching out to customer support to discuss your situation, as they may be able to assist you based on your circumstances.
Refund processing times can vary based on your financial institution, but typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been processed. It’s important to check with your bank for specific timelines, as they may have their own processing times.
If you see a charge but do not have an active subscription, please check your payment history for any past transactions. To ensure clarity on the charge, you can reach out to our support team with any relevant details, and they will assist you in resolving the issue.
If you're unable to receive a refund directly from Mindly Calm, you may consider reaching out to their customer service team again for further assistance. Additionally, reviewing your account details or escalating your inquiry within their support system may provide alternative options for resolution.
If Mindly Calm is unable to issue a refund, consider reviewing their refund policy to understand the terms clearly. You may also reach out to their support team again for further clarification or assistance. Additionally, double-check your account details to ensure that all information is updated and accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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