How to Get a Minimis Refund

• Account Login Credentials: Ensure you have your registered email and password to access your Minimis account.
• Transaction ID: Locate the specific transaction ID associated with the purchase for which you are seeking a refund.
• Proof of Purchase: Gather any email receipts or confirmation messages received after the transaction.
• Order Details: Note the date of purchase, the total amount charged, and the specific service or product involved.
• Reason for Refund: Be prepared to clearly articulate the reason for your refund request, whether it's a service issue or product dissatisfaction.
• Customer Support Communication: Keep any previous correspondence with Minimis regarding the issue documented and ready for reference.
• Preferred Refund Method: Decide whether you want the refund credited back to your original payment method or as store credit, as this information may be needed.
• Subscription Information: If applicable, know your subscription plan details, renewal date, and any relevant terms regarding cancellation or refunds.

At Minimis, we strive to offer our users a seamless experience while using our digital health and wellness platform. Understanding your rights regarding refunds is essential for managing your account effectively. Users may find themselves in specific circumstances that could qualify them for a refund based on their subscription level or usage of the platform's services.

The following situations might be relevant for refund eligibility at Minimis:

• Service Dissatisfaction: If users are not satisfied with the effectiveness of a program within the specified trial period, they may explore options for a refund.
• Plan Upgrade Issues: Users who have upgraded their subscription plan may qualify for compensation if they encounter technical issues preventing access to upgraded features during their billing cycle.
• Membership Cancellations: If a user cancels their subscription but encounters issues regarding access to services, they might be eligible for a partial refund reflecting the unused portion of their subscription.
• Billing Period Adjustments: Users who believe their billing period does not align with their selected subscription settings could inquire about adjustments, potentially qualifying them for a refund for the overlapping period.
• Account Inactivity Credits: If a user has been inactive for a significant period, they may inquire about potential credits toward future subscriptions based on their account status.

Each user's situation is unique, and eligibility for refunds may depend on individual account management and subscription specifics. We encourage users to review their account details and reach out for any clarifications regarding potential refund scenarios.

At Minimis, users often encounter various situations that may lead them to claim refunds. Here are some realistic scenarios where users successfully navigated their refund requests:

• Subscription Over-Extension: A user realized they had inadvertently kept an inactive subscription longer than intended. After checking their account status, they contacted Minimis support to clarify the billing cycle and successfully received a refund for the extra month.
• Unintentional Plan Upgrade: A customer accidentally upgraded to a higher-tier subscription while trying to access additional features. After reaching out to customer service to explain the situation, Minimis assisted them in reverting to their original plan and refunded the difference in charges.
• Service Interruption: After experiencing a temporary outage that impacted their ability to use the platform for a few days, a subscriber requested clarification on the service terms. Minimis recognized the inconvenience and issued a pro-rated refund for the affected billing period.
• Account Downtime Resolution: A user faced difficulties accessing their account due to a verification issue. Once resolved, they reached out to Minimis for assistance with their subscription charges during the downtime and received a fair refund for the time they were unable to use the service.

Keeping track of your refund status is crucial to ensure a smooth experience with Minimis. Here’s how to efficiently monitor your refund process:

• Check Your Email Updates: Minimis sends out email notifications regarding any updates related to your refund. Look for emails from Minimis that contain details about the status of your refund request.
• Utilize the In-App Notifications: If you're using the Minimis mobile app, make sure to enable notifications. Important updates about your refund will be communicated directly through the app, ensuring you get real-time information.
• Visit Your Account Dashboard: Log into your Minimis account and navigate to the Order History section. Here, you can see the status of all your transactions including any pending refunds.
• Check the Billing Section: In your account settings, the Billing section provides insights into your financial interactions. This is where you can view the status and details of your refunds.
• Monitor Refund Progress: Minimis typically provides estimated timelines for refunds within the dashboard. Keep an eye on these updates to have a better idea of when to expect your funds.
• Use the Refund Tracker Tool: If Minimis offers a specific refund tracking tool on their platform, be sure to utilize it. This feature can give you detailed information about the steps your refund is currently in.