How to Get a MINIMORI Refund

• Order Confirmation Number: Have your order confirmation number ready, which can be found in the email receipt you received after your purchase.
• Transaction ID: Find the unique transaction ID associated with your payment, needed to track your purchase.
• Account Email: Use the email address linked to your MINIMORI account to expedite the refund process.
• Product Condition Details: Be prepared to describe the condition of the item(s) you are returning, including any damage or wear.
• Refund Request Form: Complete any required refund request forms available on the MINIMORI website.
• Proof of Purchase: Retain any receipts or invoice copies as proof of purchase, especially if your order was made offline.
• Tracking Information: If returning an item, keep the tracking information of your return shipment as proof of dispatch.
• Return Reason: Clearly outline the reason for your refund request, as MINIMORI may require this information to process your refund.

At MINIMORI, we understand that situations may arise where users seek clarification regarding their eligibility for a refund. As an e-commerce platform specializing in high-quality baby and children's products, MINIMORI operates under specific guidelines when it comes to refunds. Users may find themselves in circumstances that could make them eligible for a refund, based on our established policies and the nature of the products offered.

The following scenarios are relevant for users inquiring about potential refunds:

• Damaged or Defective Items: If a product arrives in a damaged state or does not meet quality expectations, we encourage users to report this within a specified time frame to discuss potential replacement or refund options.
• Incorrect Items Received: In the event that a user receives a product that differs from what was ordered, such situations may qualify for a refund or exchange upon timely notification.
• Order Cancellation: Users who wish to cancel their order prior to shipping may be eligible for a refund, assuming the cancellation request is made within our specified time limits.
• Return Policy Compliance: Items returned according to our return policy—including being in original condition, with tags attached and unused—may qualify for a refund based on the guidelines set forth at the time of purchase.
• Subscription Services: For users utilizing any recurring subscription service, any billing discrepancies that arise concerning the billing cycle or services rendered could be subject to review for possible adjustments or refunds.

We recommend users refer to our detailed refund policy on the MINIMORI website for further information regarding their specific situation and eligibility criteria. Our customer service team is also available to assist with any inquiries related to user accounts and potential refunds.

At MINIMORI, customers can easily navigate various scenarios that require refunds, thanks to clear policies and responsive support. Here are some real user situations where refunds were successfully claimed:

• Accidental Subscription Renewal: A user realized that they had forgotten to cancel their subscription before the renewal date. After reaching out to MINIMORI’s customer service and explaining the situation, they were guided through the refund process for the renewal charge.
• Size Misjudgment on Clothing: A customer ordered a set of baby clothes, but upon arrival, found that the sizes did not match the sizing chart. MINIMORI’s easy return policy allowed the user to return the items for a full refund, ensuring satisfaction with their shopping experience.
• Delayed Shipping Issue: A user experienced a delay in the delivery of a gift set ordered for a baby shower. After contacting MINIMORI’s support team, they received a prompt refund due to the delay, allowing them to purchase a local alternative in time for the event.
• Incorrect Item Sent: After receiving the wrong item in their order, a customer reached out to MINIMORI for assistance. The team quickly resolved the issue by processing a refund for the incorrect item, while also ensuring that the right product was dispatched immediately.

Tracking your refund status with MINIMORI is straightforward and designed to keep you informed at every step. To efficiently check the progress of your refund, follow these tips:

• Check Your Email: MINIMORI sends out refund updates via email. Look for messages from support@minimori.com, which will provide detailed updates on your refund request.
• Use the Mobile App: If you have the MINIMORI app, navigate to the 'Account' section and tap on 'Order History.' Here, you can view the status of any refunds you’ve initiated.
• Log into Your Account: Visit the MINIMORI website and log into your account. Go to the 'Billing' section where you can find a comprehensive overview of all transactions, including pending refunds.
• Order History Insights: Within the 'Order History' tab, each order's status will indicate whether a refund has been processed, is pending, or has been completed, along with timestamps for each stage.
• In-App Notifications: Keep an eye on in-app notifications if you're using the mobile app. MINIMORI sends push notifications to inform you about any updates regarding your refund status.
• Contact Customer Support: If you have any questions or concerns regarding your refund, you can reach out to MINIMORI's customer support directly through the 'Help' section in your account dashboard for personalized assistance.