How to Request A MIZU Refund

• Order Confirmation Email - Ensure you have the original order confirmation email from MIZU, which includes your unique order number.
• Transaction ID - Locate the transaction ID from your bank statement or payment platform used for the purchase.
• Account Information - Have your MIZU account details ready, including username and any associated email addresses.
• Proof of Purchase - Prepare any receipts or digital proofs received post-purchase that validate the transaction.
• Reason for Refund - Clearly outline your reason for requesting the refund, as MIZU may require this for their records.
• Related Communication - Keep a record of any emails or messages exchanged with MIZU regarding the product or service in question.
• Product Condition - If applicable, ensure the item is in its original condition, and be ready to provide photos if requested.
• Refund Method Preference - Decide how you would prefer to receive the refund (original payment method or store credit) and be prepared to specify this upon request.

*Working days are Monday to Friday, and don't include public holidays.

At MIZU, we prioritize customer satisfaction and understand that sometimes circumstances change, which may affect your service or subscription. Users may be eligible for a refund under specific situations that relate to their account management or subscription status. Below are scenarios that are particularly relevant to MIZU customers where refund eligibility may apply:

• Canceled Subscriptions: If a user decides to cancel their subscription before the renewal date and has not accessed the service during the current billing cycle, they may qualify for a refund for that cycle.
• Service Disruptions: In the event of significant, prolonged service outages that affect access to the platform, users might be eligible for a refund for the period impacted, based on the duration and impact of the interruption.
• Technical Issues: Users encountering persistent technical issues that prevent them from using the service as intended might be eligible for a partial refund, particularly if the issues cannot be resolved in a reasonable timeframe.
• Membership Error: If there is a discrepancy in the membership tier that a user has been charged for versus what was selected, users may request a refund for the difference in charges.
• Billing Errors: Should any unexpected charges appear on a user's account due to a miscalculation in billing, users can reach out to understand their billing statement better and may be eligible for corrections and refunds if applicable.

For any of these situations, we encourage users to contact our customer support team to discuss their specific circumstances. Each request will be evaluated on a case-by-case basis to ensure that we provide fair and just resolutions.

At MIZU, we strive to ensure a positive experience for our customers, even when situations arise that require refunds. Below are some real user scenarios where clients successfully claimed refunds, highlighting the common circumstances related to our services.

• Subscription Transition: A user decided to upgrade their subscription plan but, after a week of using the new features, realized they preferred the previous plan. They reached out to MIZU's support team, explained their situation, and successfully received a refund for the difference in pricing between the two plans.
• Order Cancellation: A customer ordered a custom item but later decided they no longer needed it. They promptly contacted MIZU to cancel the order within the allowed timeframe and received a full refund as per our cancellation policy.
• Service Interruption: A user experienced interruptions in their subscription service due to technical issues that lasted longer than expected. After reporting the problem, MIZU provided them with a refund for the duration of the outage, acknowledging the inconvenience caused.
• Incorrect Billing Period: A customer noticed that they were billed for an additional month due to an overlap in their subscription renewal dates. They contacted MIZU’s customer service, clarified their intended subscription period, and successfully received a refund for the unintended charge.

Tracking your refund status with MIZU is straightforward and efficient. Follow these tips to stay updated on your refund progress:

• Check Your Email: MIZU sends automatic email updates regarding your refund status. Look for emails with the subject line "Refund Update" to get the latest information.
• Access the Mobile App: If you use the MIZU mobile app, you will receive in-app notifications about your refund status. Make sure notifications are enabled for real-time updates.
• Visit Your Account Dashboard: Log into your MIZU account and go to the "Order History" section. Here, you’ll find detailed information about your refund request and its current status.
• Check the Billing Section: In your account settings, navigate to the "Billing" section to view any pending refunds and their processing timelines.
• Track Refund Progress: MIZU provides features where you can see whether your refund has been initiated, processed, or completed. Look for status labels like "Refund Initiated" or "Refund Completed" in your order details.