How to Get a ML CB Refund

• Account Information: Ensure you have your registered email address and account username handy for verification.
• Transaction ID: Locate the specific transaction ID associated with your purchase, which can be found in your order confirmation email.
• Purchase Date: Note the exact date of the transaction to streamline the refund process and validate your request.
• Refund Reason: Prepare a clear and concise explanation of why you are requesting a refund, as this will be required during the application process.
• Supporting Documentation: Gather any relevant documents, such as emails, screenshots of issues, or error messages, that illustrate the reason for the refund.
• Payment Method: Be ready to specify the payment method used for the transaction, as this may be needed for processing the refund.
• Eligibility Confirmation: Review ML CB's refund policy to ensure your purchase falls within the refund eligibility criteria before submission.
• Contact Information: Make sure your current contact information is up to date, as ML CB may need to reach you regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At ML CB, we strive to ensure our users have a clear understanding of their rights and the circumstances in which they may be eligible for refunds. Our platform offers personalized learning and coaching services, which primarily involve subscription-based access to specialized content and tools. Given this structure, there are specific situations that could arise where users might seek a refund, depending on their individual account management or subscription status.

• Service Availability Issues: Users may be eligible for a refund if there was a significant disruption in service availability that impacted their access to core learning materials or coaching sessions for an extended period.
• Subscription Transition: If a user attempts to transition between different subscription tiers and encounters issues that impede access to previously available features, they may request consideration for a refund based on the situation.
• Account Misclassification: In cases where a user's account was misclassified, resulting in billing for a service level not utilized, they might be eligible to receive a refund corresponding to the difference in their subscription fees.
• Service Satisfaction: Users who feel that the service provided did not match the descriptions or expectations outlined during the subscription process may seek a resolution, including potential refunds, based on their experience.
• Unfulfilled Promotional Offers: If a user signed up under a promotional offer which was not properly applied to their account at the time of billing, they may qualify for a refund to align billing with the intended promotion.

For specific inquiries regarding eligibility for refunds related to your account or subscription, we encourage users to reach out to our support team for detailed assistance based on their individual circumstances.

At ML CB, our users often navigate various situations that lead to refund requests. Here are some real-life scenarios where users successfully claimed refunds while utilizing our services:

• Subscription Upgrade Issue: A user intended to upgrade their subscription plan but mistakenly selected the wrong tier. Upon realizing the error immediately after the transaction, they contacted ML CB’s support team, clarified their request, and received a prompt refund for the difference in charges.
• Service Interruption: During a scheduled maintenance window, a user experienced unexpected downtime affecting their access to premium features. After reaching out to the customer service team for clarification, they were granted a refund for the period the service was inaccessible, ensuring a fair resolution for the inconvenience caused.
• Incorrect Billing Cycle: A user noticed that they were billed for an additional month due to a setting change in their account preferences. After verifying their billing cycle with support, the user initiated a refund request and successfully had the erroneous charge reversed, allowing them to maintain clarity in their subscription costs.
• Unused Service Credits: A user acquired service credits but was unable to utilize them before the expiration date due to unforeseen circumstances. They reached out to ML CB’s support team to discuss their situation, and as a goodwill gesture, the team facilitated a refund for the unused credits, enhancing customer satisfaction.

Tracking your refund status with ML CB is straightforward thanks to the various communication methods and tools we provide. Here are some efficient ways to monitor your refund progress:

• Email Notifications: Keep an eye on your inbox! ML CB sends out email updates at each stage of the refund process. Look for emails with the subject line "Refund Update" for timely information.
• In-App Notifications: If you are using our mobile app, be sure to check for in-app notifications. These will provide instant updates regarding your refund status as well as any required actions.
• Account Dashboard: Log into your ML CB account and navigate to the Order History section. Here, you can find detailed information about all your transactions, including the current status of your refunds.
• Billing Section: For a comprehensive overview, visit the Billing section under your account settings. This area will show all your pending and completed transactions, along with specific details about any processing refunds.
• Refund Progress Details: ML CB provides detailed information about your refund process, including the estimated time for completion and reasons for any delays, accessible through the account dashboard.
• Customer Support: If you have further questions or need assistance, don’t hesitate to contact our customer support via the in-app chat feature or through the support section on our website. We are here to help!