Unexpected charges can catch anyone off guard, especially when it comes to subscriptions like Mobi by Rogers. This guide is designed to help you navigate the process of obtaining a refund, ensuring you understand who is eligible and the steps to request your money back efficiently. Whether you’ve encountered an unexpected billing situation or simply have questions about refunds, we’re here to provide the clarity and support you need.
What You Should Prepare Before Applying For Refund
Mobi by Rogers Account Information: Your account number and registered email address associated with your Mobi account.
Transaction Details: The transaction ID of the service or rental period for which you are requesting a refund.
Proof of Purchase: A screenshot or copy of your payment confirmation receipt or invoice.
Cancellation Confirmation: Documentation or email confirmation of your intent to cancel the rental if applicable.
Rider's Terms and Conditions: Reference the specific terms related to refunds and cancellations outlined in the Mobi by Rogers user agreement.
Customer Support Communications: Any previous correspondence with Mobi customer support regarding your refund request.
Rental Duration Confirmation: Documentation showing the length of the rental period in question and any discrepancies observed.
Identification: A form of ID, such as a government-issued ID, may be required to verify your identity in the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
PayPal
5-7 working days
Prepaid Cards
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Mobi by Rogers
At Mobi by Rogers, users have specific rights regarding their subscription services and user accounts. The eligibility for a refund is based on the circumstances surrounding the use of our shared bike services, particularly focusing on account management and subscription statuses. Below are scenarios that may qualify for a refund or billing adjustment:
Service Interruption: If a user experiences an unexpected interruption of service due to circumstances outside of their control, they may be eligible for a refund for the affected time period.
Billing Errors: In cases where there appears to be a discrepancy in billing that has not been resolved through proper account management, users may inquire about adjustments that could apply to their account.
Subscription Issues: If a user encounters difficulty accessing paid features or experiences issues related to their subscription status that affects service delivery, they might qualify for a billing review.
Promotional Credits: Users who have not received promotional credits that have been communicated through valid channels may request clarification or a possible refund based on the eligibility criteria of the promotion.
Account Deactivation: In circumstances where a user's account may have been deactivated without proper notice, they may inquire about refunds corresponding to the time they were unable to utilize the service.
It is always recommended that users reach out to Mobi by Rogers for clarification on their specific situation to determine the best course of action regarding refunds or billing adjustments.
Step-by-Step Process to Request Your Mobi by Rogers Refund Like a Pro
If you purchased through MobiBikes.ca:
Visit the mobibikes.ca website.
Scroll down to the bottom and click on "Contact Us".
Select "Customer Support" from the options provided.
Choose the "Membership and Billing" category.
Fill out the contact form with the following details:
Your Name
Email Address
Subject: Request for Refund
Message: Start by mentioning that your membership renewed without notice. State the specific billing date and that you did not use the service during the billing cycle.
Submit the form and wait for a confirmation response.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Mobi Bikes subscription and tap on it.
Scroll down and select Report a Problem.
Choose the reason for your request, then describe that the subscription renewed without notice and that you didn’t utilize the service.
Submit your request for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top-right corner.
Select Payments & subscriptions, then choose Subscriptions.
Find Mobi Bikes in the list and tap on it.
Tap Cancel Subscription and confirm.
After cancellation, open the subscription details again and select Report a problem.
When prompted, explain that your subscription renewed unexpectedly without notice and you didn’t use the service. Submit your request for a refund.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the My Account section.
Scroll down to the Manage your subscriptions section.
Locate your Mobi Bikes subscription and select Unsubscribe.
After cancellation, scroll back to Manage your subscriptions.
Click Contact Us at the bottom of the page.
In the contact form, mention that the subscription renewed without warning, and you didn’t use it. Submit the form for assistance.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Mobi by Rogers for Refund
Script
Copy
Subject: Refund Request – Mobi by Rogers Account [Your Email]
Dear Mobi by Rogers Team,
I hope this message finds you well.
I am writing to bring to your attention a billing situation that occurred on [Billing Date]: [describe reason].
As a result, I would like to request a refund of [Amount]. If applicable, I have attached relevant documentation to support my request.
Could you please confirm receipt of this email and the status of my request within the next 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
This means your request is in the queue for processing. You can expect an update within 3-5 business days.
Processing
Your refund is being reviewed and processed by our team.
This indicates that we are currently evaluating your request. Please allow up to 5-10 business days to complete.
Refunded
Your refund has been successfully processed and returned to your original payment method.
You will see the amount credited back to your account within 3-5 business days, depending on your bank.
Partially Refunded
Only a portion of your refund request has been approved.
This means that part of the amount has been refunded. Check your account for the exact amount credited.
Completed
Your refund transaction has been finalized.
You will not need to take any further action; your funds should be available in your account.
Canceled
Your refund request has been canceled.
This indicates that your request will not be processed, and you will need to submit a new request if you still need a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Mobi by Rogers offers a seamless bike-sharing service in urban areas, allowing users to rent bicycles for short trips. Here are a few scenarios where users successfully claimed refunds:
Subscription Renewal Confusion: A user signed up for a monthly subscription but forgot to cancel it before the renewal date. After realizing they no longer needed the service, they contacted Mobi support, explained their situation, and successfully received a refund for the renewal fee.
Accidental Bike Activation: A customer accidentally activated a one-time ride when they meant to purchase a day pass. Upon reaching out to customer service for clarification, they were informed of the mistake and received a refund for the unintended charge without any hassle.
Service Interruption: During a city-wide event, some bike stations were temporarily unavailable. A user identified that they could not access bikes during their booked time. After filing a request with Mobi, they were promptly refunded the ride fee they had already paid.
Account Subscription Change: A user wanted to upgrade to an annual subscription but mistakenly signed up for a different plan. Upon discovering the error, they reached out to Mobi's support team, who facilitated the change and issued a refund for the incorrect subscription charges.
The Easiest Way to Get a Mobi by Rogers Refund
If you're frustrated trying to get a refund from Mobi by Rogers—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
To stay informed about your refund status with Mobi by Rogers, it’s crucial to know the specific channels and tools available. Here’s how you can track your refund efficiently:
Email Notifications: Keep an eye on your inbox for email updates from Mobi by Rogers. When your refund request is processed, you will receive an email confirming the status of your refund.
Account Dashboard: Log into your Mobi account and navigate to the Billing Section. Here, you’ll find a detailed overview of your transactions, including any pending refunds.
Order History: In the Order History tab of your account, you can check the status of all your previous rentals and purchases, including refunds. Each entry will indicate whether a refund is processing or has been completed.
In-App Notifications: If you’re using the Mobi app, make sure to enable notifications. You will receive instant updates about your refund status directly through the app.
Customer Support: If you have any questions or need further assistance, you can reach out to Mobi’s customer support through the app or website. They can provide real-time updates about your refund status.
FAQ
If you forget to cancel your Mobi by Rogers subscription on time, unfortunately, refunds cannot be issued for that billing cycle. We recommend keeping track of your subscription dates to avoid these situations in the future. For any further questions or assistance, please reach out to our customer support.
Refunds from Mobi by Rogers typically take between 5 to 10 business days to process and appear in your account, depending on your financial institution. Please note that processing times may vary based on your bank's policies.
If you notice a charge but do not have an active subscription, please first check your account status by logging into your Mobi account. If the charge appears to be an error, you can contact our customer support team through the website or app for assistance with your inquiry.
If you’re unable to obtain a refund directly from Mobi by Rogers, consider reaching out to their customer service for further assistance. You may also explore escalating your request within their support system to ensure it receives the attention it needs. Additionally, reviewing your account details may provide further clarity on your situation.
If Mobi by Rogers refuses to issue a refund, you can start by carefully reviewing their refund policy to ensure you meet the necessary criteria. Additionally, reaching out to their customer support team for further clarification or assistance may be helpful. It's also a good idea to check your account details to confirm any relevant information regarding your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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